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certified since: Apr 11, 2018
updated on: Sep 23, 2023
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Reviews for Photospecialist.ie
Top positive review
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Jul 14, 2023
Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
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Top negative review
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Nov 25, 2022
Verified review
ordered 5 items and was sent 1 single tracking number. All supposedly packed together according to the emailed packing slip. 1 item arrived, 2 days after scheduled date, in its retail box no outer packaging just a label stuck on. boxed arrived damaged, looks like it was dropped as side ripped and crushed. No Irish power lead, only an eu one, so cannot check if item damaged. customer service contacted and no apology and blamed shipping company, while they tried they did not make any attempt to ease my frustration, offer compensation or a replacement. Not good enough.
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Reviews for Photospecialist.ie
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Jul 31, 2023
Verified review
No email sent after purchase to confirm tracking no. Had to get in touch directly on two separate occasions.
Answer by Photospecialist.ie
Jul 31, 2023
We are aware of this issue and are working hard to resolve it, I will email you with the details you need. Sorry for the inconvenience.
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Jul 17, 2023
Verified review
Unacceptable Communication and Website Order Information-
First--the ordered product DID arrive as promised--it was the correct product, in good condition, and delivered on the day promised! So why 2 stars???--The website promised a purchase confirmation within 1-hour of order, or buyer is instructed to contact the company. No order confirmation was received--but it was NOT possible to contact the company through their photospecialist.ie website. The in
Answer by Photospecialist.ie
Jul 17, 2023
Thank you for taking the time to leave this review.
I see that you had contact with my colleague on Friday and you recieved the track&trace email.
We are having difficulties with our emailaddress and we are working hard to get this fixed. My apologies for this.
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Jun 28, 2023
Verified review
Order arrived with EU socket not suitable for Ireland
Answer by Photospecialist.ie
Jun 30, 2023
Thank you for your review.
I am sorry to read that you didn't recieve the correct plug. This usually is standard in the order.
I will send one your way and send you an email.
My apologies.
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Jun 10, 2023
Verified review
very slow to ship
ship the order out soon after it is received instead of almost two weeks after purchase. I still haven't received my order.
Answer by Photospecialist.ie
Jun 12, 2023
Thank you that you took the time to leave this review.
I am sorry to hear that it all took so long and I will see into this.
I don't see any comminication about this, so I will send you an email so we can solve this.
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May 5, 2023
Verified review
Received used camera body separated from kit instead of brand new camera body
After sending back used camera that I received instead of a new one it's been over 3 weeks now and I have no refund and 0 clarity on when I'll get my money back.
Support responded to me after 2 weeks saying that there was an error processing my refund and with apologies. No ETA for refund.
Waiting days in silence.
Very frustrating experience!
Got my refund on Jun 1. Sent item back on May 5.
Answer by Photospecialist.ie
Jun 9, 2023
Thank you for taking the time to write this review.
I am so sorry to read about your experience.
I have pulled up your order and see that there was late response time. Due to low staff we have a back up and try to help everyone as soon as we can. During that time there were also Dutch holidays, so the finance deparment was closed for a few days. And then the error happened. Everything that could prevent a speedy refund has happened in your case.
I will contact you by email.
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Feb 18, 2023
Verified review
Misleading Selling Practices
On multiple occasions ive been tricked into buying extra products from this website. They seem to always leave out details that will lead you to buying something thats already included or that you thought would have already been included.
Answer by Photospecialist.ie
Feb 20, 2023
We would like to get in touch with you about this. On our product pages is always described what is included at the article. Ofcourse we also mention some accesoires that are available to purchase. If you have any difficulties, you can always contact us.
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Jan 9, 2023
Verified review
Very disappointed with the communication. I have sent various emails asking for an update on my shipment as I was sent an email on the 30th of December to say that it has been shipped but there has been no update on when it will actually be delivered so I am very disappointed as it was due to be a present
Answer by Photospecialist.ie
Jan 10, 2023
How frustrating to read that you haven't received the package yet! I have started an investigation and sent you more information via email. Are we in further contact there?
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Jan 2, 2023
Verified review
Says 2 to 4 days delivery and still waiting for it over a week later
Answer by Photospecialist.ie
Jan 6, 2023
Sorry about the delay. Due to the Christmas and new year there was probably a delay at DHL. Luckily we see that everything has been deliverd by now. We hope you enjoy your package!
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Dec 20, 2022
Verified review
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Dec 20, 2022
Verified review
Your contact with clients is a disaster. No one get back when you order or send a request in...Room for improvement. No one answers the phone!!
Answer by Photospecialist.ie
Dec 20, 2022
Sorry you weren't able to reach us. We see the order is on its way now and you were able to reach us.
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Nov 26, 2022
Verified review
Can't find an easy way to track my order and have heard nothing about it since 2nnd November
Answer by Photospecialist.ie
Nov 26, 2022
We're sorry you can't track your order. Can you please email us at reviews@kamera-express.nl with your order details? Then we will check for you when your order will be delivered.
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Oct 24, 2022
Verified review
False shipping times
Bad communication, false shipping times. Still waiting for my purchase
Answer by Photospecialist.ie
Oct 25, 2022
Sorry that your order took longer than we expected. It seems like a little delay at UPS. In the meantime, it has been delivered.