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Photospecialist.ie
Reviews:

268 reviews in the last 12 months690 total reviews  

4.56
Excellent

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Most relevant positive review

Dec 12, 2023
 Verified review
I purchased the Epson EcoTank ET8550 printer on October 28, 2023, and I would like to share my experience with this purchase. Firstly, regarding the printer itself, I am extremely satisfied. The print quality, especially for photos, exceeded my expectations – the colors are vibrant, and the details are sharp. The automatic double-sided printing feature is an additional benefit that greatly facilitates work. The printer perfectly fits my needs, both for home use and for small office tasks. However, I must mention an aspect that was a source of stress. Namely, the order fulfillment time. I expected the delivery to take up to 4 business days, but on the fifth business day, not having received the printer yet, I contacted the store. The response came from an Irish customer service address, informing me that a reply might take up to 3 business days. This caused me concerns about whether I would receive the printer before the holidays. Eventually, the printer arrived on December 11, 2023. In summary, despite some issues with the delivery time, I am very satisfied with the purchase. The Epson EcoTank ET8550 meets all my expectations in terms of quality and functionality. I would recommend it to others, but I would also advise the store to work on improving communication and predictability of delivery times.

Most relevant negative review

Dec 7, 2023
 Verified review
- the item I ordered was never delivered because it went missing apparently - I had to chase your reps for updates as I had no idea where the parcel was after 7 days - I had to follow up after reaching out first for a second update. All in all very very disappointing experience, never to order anything from you
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Reviews for Photospecialist.ie

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Oct 10, 2023
 Verified review
Return policy is vague, I bought an incorrect item for my son and the cost to return was half the cost of the item. I could not see the return policy on the website, which meant I had to email my enquiry to get information. I know there is a cost to all businesses, but a little more transparency would be helpful. I am a returning customer as they have a wide choice of super products for photographer/videographers… it’s a shame, otherwise 5 stars would have been my rating
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Aug 9, 2023
 Verified review

Lack of order confirmation email causes worry

Positives: very good price, item did arrive eventually , professional staff will call you back. Negatives: no order confirmation or shipment confirmation email, worrying. If you call and stay on hold, the call hangs up after 10 minutes, so do request a callback. My expensive binoculars were delayed by nearly a week, and did not arrive for my holiday. Update: they sent a €20 refund to compensate.
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Dec 14, 2023
 Verified review
When I entered my postal code on their website my adress came up wrong and wouldn't let me change it which caused loads of complications with delivery including me having to go to a postal depot to collect my parcel. Apart from that I found it decent possibly could include an invoice inside the parcel for future orders but apart from that it's great
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Answer by Photospecialist.ie
Dec 15, 2023
Thank you for your trust. I will let the correct people know to handle this. For environmental reasons, no invoices or packing slips are sent with the order.
Aug 2, 2023
 Verified review
No order confirmation received by email and my enquiry wasn't answered. The lens arrived in good time however and when I got onto the uk site, my queries were answered promptly. The Irish site needs to improve their act, but I would order again.
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Aug 23, 2023
 Verified review
Ordered a monitor, it was great and the delivery was fast the only downside is I got the wrong plug for the monitor it didn’t come with a 3 pin plug but a 2 pin one other than that it was good
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Answer by Photospecialist.ie
Aug 23, 2023
Thank you for taking the time to leave this review. I apologize that you did not receive the correct plug, of course I will make sure you will receive it from us. I am glad to read that you are otherwise satisfied with us.
Jul 31, 2023
 Verified review
No email sent after purchase to confirm tracking no. Had to get in touch directly on two separate occasions.
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Answer by Photospecialist.ie
Jul 31, 2023
We are aware of this issue and are working hard to resolve it, I will email you with the details you need. Sorry for the inconvenience.
Feb 18, 2024
 Verified review
I thought there would be a pack of film in the box. In the original sealed, there is.
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Answer by Photospecialist.ie
Feb 19, 2024
I am sorry to read this. On the website it doesn't state that the camera is with a pack of film.
Dec 13, 2023
 Verified review
Failing to reply to my email about a discount code that was not working.
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Sep 30, 2023
 Verified review
Nothing special with the process irsrrvjce
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Feb 8, 2024
 Verified review
Shabby product
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Answer by Photospecialist.ie
Feb 8, 2024
I understand, unfortunately this can happen with Velcro. I wish you a lotof fun with the photosudio.