Reviews for Photospecialist.ie
4.23/5.00
Good
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Photospecialist.ieReviews
: 2,449GoodCertified
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Contact
Essebaan 55
2908 LJ Capelle aan den IJssel
Netherlands
Authorised representative
Harold Konijnenberg
This is how we ensure that reviews come from real consumers.
the most relevant positive review
2022-02-12T13:21:00Z 4 months ago
The Webpage/prices/stock/selection of products was fantastic! Processing my order was great and fast. Unfortunately the order was shipped via UPS who are completely useless compared to other courier services. I spent the entire day waiting for my delivery where I left my job and took time off and stayed at home when it was "out for delivery" only for it to suddenly have an issue and revert to on "on the way" then status changed to needing to verify address, then status changed to "were trying to get the security access our driver needs for this delivery" UPS have my address, they have my eircode/zip code, they have my phone number and they cant deliver a camera lens to my house? Still have not received my delivery.
Would love if customers had an alternative choice to get a standard delivery that was NOT UPS. I've had issues with UPS several times in the past, I've never had any issues with Fastways/DHL or other providers.
the most relevant critical review
2021-12-01T15:50:02Z 6 months ago
First off with a photospecialist.ie site I expected this to be an Irish site so I could avoid duties, and get swift delivery. It is NOT, it seems to be UK German or Dutch based. Second I have not received my order, nor is there a tracking number or PO number in the order confirmation email. So I tried ring the customer service number in the email, which is a UK one, goes straight to answering machine, guess they must have a lot of call volume at the moment, humm more unhappy customers. Go to the website, lets try chat support, noop, click on open chat, nothing happens. I'll be canceling this order and going to amazon which is what I should have done in the first place.
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Answer by Photospecialist.ie
6 months ago
Dear Brendan, thank you for your review. It is indeed true that our head office and warehouse are located in the Netherlands. Our customer service is very busy at the moment and we are trying to answer everyone's questions as quickly and as well as possible. Our apologies for not being able to contact you in time. We see that the order is now delivered to you. We hope you enjoy your purchase and we hope to be able to earn your trust back in our shop in the future.
Read the most relevant positive or most relevant critical review
Positive
Critical
2022-02-12T13:21:00Z 4 months ago
The Webpage/prices/stock/selection of products was fantastic! Processing my order was great and fast. Unfortunately the order was shipped via UPS who are completely useless compared to other courier services. I spent the entire day waiting for my delivery where I left my job and took time off and stayed at home when it was "out for delivery" only for it to suddenly have an issue and revert to on "on the way" then status changed to needing to verify address, then status changed to "were trying to get the security access our driver needs for this delivery" UPS have my address, they have my eircode/zip code, they have my phone number and they cant deliver a camera lens to my house? Still have not received my delivery.
Would love if customers had an alternative choice to get a standard delivery that was NOT UPS. I've had issues with UPS several times in the past, I've never had any issues with Fastways/DHL or other providers.
Read more
2021-12-01T15:50:02Z 6 months ago
First off with a photospecialist.ie site I expected this to be an Irish site so I could avoid duties, and get swift delivery. It is NOT, it seems to be UK German or Dutch based. Second I have not received my order, nor is there a tracking number or PO number in the order confirmation email. So I tried ring the customer service number in the email, which is a UK one, goes straight to answering machine, guess they must have a lot of call volume at the moment, humm more unhappy customers. Go to the website, lets try chat support, noop, click on open chat, nothing happens. I'll be canceling this order and going to amazon which is what I should have done in the first place.
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Answer by Photospecialist.ie
6 months ago
Dear Brendan, thank you for your review. It is indeed true that our head office and warehouse are located in the Netherlands. Our customer service is very busy at the moment and we are trying to answer everyone's questions as quickly and as well as possible. Our apologies for not being able to contact you in time. We see that the order is now delivered to you. We hope you enjoy your purchase and we hope to be able to earn your trust back in our shop in the future.
Read more
What other customers say about their experience with Photospecialist.ie
2022-05-02T09:48:39Z 17 days ago
Good availability of inventory. Your delivery process is claimed to be 2-4 days but will be at least 7. No tracking details sent until I called.
Verified review|
2022-05-11T22:26:25Z 7 days ago
Verified review|
2022-04-20T11:09:38Z 1 month ago
Until now the product has not arrived. I payed for DHL parcel but no DHL tracking number was sent. Customer support doesnt pick up calls. Worst online ordering system ever!
Verified review|
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Answer by Photospecialist.ie
1 month ago
Sorry that there is a delay in your order. Your order is on its way and they expect to deliver in about 2 days. Please let us know if we have to sent you the track and trace link per mail.
2022-05-03T10:11:12Z 16 days ago
Placed an order for over a thousand euros and despite paying for shipping I have not received the order over a week later, no idea if I ever will. No communication from photospecialist.ie. Will not respond to email, don’t answer phone or call back if you leave voicemail. Chat on website does not work. I have never encountered a company so bad and believe I will never receive my order.
Verified review|
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Answer by Photospecialist.ie
13 days ago
We're very sorry to read that your package had a delay. Due to Dutch Kingsday there was a delay in the package centres. Our apologies for the inconvenience. In the meantime your package had been delivered.
2022-05-03T09:17:27Z 16 days ago
Liars, they say that you will get the item in 2 to 4 days, it's been past 9 days and the delivery has not arrived yet. It took almost a week to change the status to "sent" status, still I have not received even the tracking number. The support does not answer my emails. I missed important events, I won't buy anything from this company again.
Verified review|
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Answer by Photospecialist.ie
13 days ago
We're sorry for the delay in receiving your package. Due to Dutch Kingsday, there was a delay in the centres. Our apologies for the inconvenience. In the meantime, your order has arrived.
2022-05-15T16:39:05Z 3 days ago
The worst company ever. If l order from them Web of ireland and they saying to me l will be waiting 3-5 days and than second week is passing and the package is not here how dare you ask for my opinion. Opinion of what!!!! The order worth around 200 euro which never arrived to my house?!!
Verified review|
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Answer by Photospecialist.ie
Yesterday
Hi, thanks for your review. We have had problems in our system lately with sending the tracking codes. I see that your package did have a delay here I would like to apologise. I can see from the track and trace that it has been delivered in the meantime. I wish you lots of fun with it.
2022-05-11T11:59:27Z 8 days ago
It is difficult for me to evaluate the quality of the purchased goods. The purchase was made on April 21, 2022 and the seller promised to deliver within two business days. Today is May 11, 2022 and it still hasn't been delivered.
Verified review|
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Answer by Photospecialist.ie
Yesterday
Hi, thanks for your review, I understand it's difficult to judge something when you haven't received it yet. In our system I can see that you have received a tracking code, but I also see that it still hasn't been delivered, it takes a long time now. I will send you an email to look for a solution.
2022-05-06T10:05:54Z 13 days ago
My order has not arrived. I sent an email to find out where it is and I received no response. It said it would arrive in 2-3 working days. I need my screen to do my job and I’m still waiting to hear back. Very poor service
Verified review|
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Answer by Photospecialist.ie
13 days ago
We're very sorry to read that your package had a delay. Due to Dutch Kingsday there was a delay in the package centres. Our apologies for the inconvenience. In the meantime, your package had been delivered.
2022-05-01T10:01:51Z 18 days ago
Prices can be competitive but customer service and delivery is shocking. No tracking no answer to emails no chat. I wont be buying from them again. 1 week and no delivery still :(
Verified review|
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Answer by Photospecialist.ie
17 days ago
Thank you for the review, unfortunately we have a system error causing the track and trace not to be sent, our apologies. I see that you have been contacted and that you have received the code. I wish you lots of fun with the order.
2022-04-26T09:59:30Z 23 days ago
Very bad customer service, no reply to emails and no one to answer calls, I thought I was buying from an Irish company as it came up .ie
Verified review|
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Answer by Photospecialist.ie
23 days ago
Thank you for your message, unfortunately we have had some problems with our system so you have not received track and trace. I see that you have been contacted by phone. I hope the order will arrive soon and that you will enjoy it.
2022-04-27T10:42:42Z 22 days ago
Still waiting on delivery after nearly one week. Cannot ring as all I get is an answering machine. Very bad service!!!!
Verified review|
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Answer by Photospecialist.ie
17 days ago
Thank you for the review, unfortunately we have a system error causing the tracking codes not to be sent, my apologies. I see that the package has been delivered in the meantime. I wish you lots of fun with it.
2022-04-25T10:10:00Z 24 days ago
Delivery and shipping are very bad. No email, customer service number goes to the voicemail, no tracking, nothing.
Verified review|
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Answer by Photospecialist.ie
23 days ago
Thank you for your review, how unfortunate to read that you have not received any information from us. Unfortunately we had a problem in our system so no track and trace information was sent. When checking the order I could see that it has been delivered in the meantime, I wish you lots of fun with your order.
2022-04-20T10:10:43Z 1 month ago
Provide a tracking number as per your email confirmation.
Deliver as per website....... Still waiting to receive.
Verified review|
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Answer by Photospecialist.ie
1 month ago
Sorry to read that you didn't receive a tracking number. I see my co worker has sent it to you per mail. Your order is on it's way.
2022-04-27T11:44:27Z 22 days ago
I have been trying to get in touch regarding the status of my order for days and the company is uncontactable
Verified review|
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Answer by Photospecialist.ie
17 days ago
Thank you for the review, we are very busy at the moment so we have not been able to deal with your mail before. My apologies for the inconvenience. I see that the package has been delivered, I wish you lots of fun with it.
2022-04-28T10:03:07Z 21 days ago
There is no point in reviewing service when the item ordered has not yet been received
Verified review|
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Answer by Photospecialist.ie
17 days ago
Thanks for the review, I see the package has been delivered, I hope you enjoy it.
2022-05-17T12:07:15Z Yesterday
Haven’t received my parcel. So that’s one thing that could improve for a start
Verified review|
2022-05-07T09:50:00Z 12 days ago
Still waiting on the item!!!
Verified review|
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Answer by Photospecialist.ie
9 days ago
Hi, Thank you for your review. I see that in the meantime there has been mail contact which caused your order to be delayed. It has been sent and you have received the tracking code. I wish you lots of fun with it!
2022-04-26T11:17:38Z 23 days ago
Very poor service
Verified review|
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Answer by Photospecialist.ie
23 days ago
Thank you for your message, unfortunately we have had some problems with our system so you have not received track and trace. In the meantime I have found that you have had contact with one of my colleagues, we are happy to help you further via email.
2022-04-23T20:10:32Z 25 days ago
Very poor service
Verified review|
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Answer by Photospecialist.ie
23 days ago
Thank you for your review, what a pity to read that you find our service poor. I would like to help you further. I will look into everything and send you an e-mail.
2022-05-03T14:43:29Z 15 days ago
Verified review|
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Answer by Photospecialist.ie
13 days ago
We're sorry to read that you are not satisfied. Could you please let us know what we can do for you?
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Reviews for Photospecialist.ie
4.23/5.00
Good
How is the rating calculated?
Trustmark for Photospecialist.ie
Status:
updated on: 18/05/2022
certified since: 11/04/2018
Photospecialist.ie is checked and certified according to the Trusted Shops quality criteria
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Details about Photospecialist.ie
Photospecialist.ie- Logo - reviews
Contact
Essebaan 55
2908 LJ Capelle aan den IJssel
Netherlands
Authorised representative
Harold Konijnenberg