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certified since: Apr 11, 2018
updated on: Jan 27, 2023
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Reviews for Photospecialist.ie
This is how we ensure that reviews come from real consumers.
the most relevant positive review
9 days ago
Delivery was a bit slow. I expected just a few days. My three products were split over three deliveries. That was also not expected. In the end, all of my products arrived and when I queried my order, the staff were more than helpful and responded quickly. Overall, would use them again but will allow more time for delivery... I would otherwise have given 5 starts, but... 4 ain't bad either :)
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the most relevant critical review
Nov 25, 2022
ordered 5 items and was sent 1 single tracking number. All supposedly packed together according to the emailed packing slip. 1 item arrived, 2 days after scheduled date, in its retail box no outer packaging just a label stuck on. boxed arrived damaged, looks like it was dropped as side ripped and crushed. No Irish power lead, only an eu one, so cannot check if item damaged. customer service contacted and no apology and blamed shipping company, while they tried they did not make any attempt to ease my frustration, offer compensation or a replacement. Not good enough.
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Reviews for Photospecialist.ie
Verified review
Jan 12, 2023
every time I called the support line to find out where my package was I got an answer machine saying there's no support person to take your call. That happened many times (and not over lunch time for instance).
Also the chat bot does not work
I used email in the end and it took 2 days to get back to say they were looking into it.
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Answer by Photospecialist.ie
Jan 13, 2023
We're very sorry you weren't able to reach us. At the moment there a lot of questions and we try to answer everyone as soon as possible. Thank you for your patience. We see you received the package in the mean time. Our apologies for the delay at the post office!
Verified review
7 days ago
Ordered an Eizo CG319X from photo specialist. Price was good, delivery notifications were vague with tracking handover between DHL and An Post unclear and not specific. Mains lead supplied was inappropriate for the region.
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Answer by Photospecialist.ie
7 days ago
Sorry that the delivery was vague. Hopefully you received your monitor and enjoy using it now!
Verified review
3 days ago
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Verified review
Jan 13, 2023
This company displays a ".IE" web address denoting the Republic of Ireland, whereas they are actually based in the Netherlands. This is misleading. My order took two weeks to arrive...far longer than the promised 4 - 5 working days. This was exacerbated by an incomplete name and address on the delivery label which meant I had to retrieve my package from the mail parcel holding depot, as it was held up.
Furthermore, the delivery tracking facility never updated from the time of the order was processed, leaving me in the dark as to the status and progress of my order.
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Answer by Photospecialist.ie
Jan 13, 2023
We're indeed based in the Netherlands. Sorry to read that your package was delayed according to wrong details. Luckily you was able to pick it up.
Verified review
9 days ago
Incorrect order, missing component, customer support not resolving matter after 1 month. Terribly disappointed by this company.
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Answer by Photospecialist.ie
8 days ago
Unfortunately it seemed that a whole other article had been send to you. We're having contact per mail now to solve this matter for you.
Under review
6 days ago
The item ordered 2 weeks ago has not been delivered and I received no update on the staus of my urder.
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Verified review
8 days ago
Terrible delivery times and communication extremely poor.
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Answer by Photospecialist.ie
7 days ago
Sorry to read about that. I see that we contacted you about some delay and that the order had been shipped and is already received. Our apologies for the delay.
Verified review
Jan 10, 2023
No sign of my delivery still.
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Answer by Photospecialist.ie
Jan 10, 2023
Sorry to read that your package has been delayed! I have started an investigation and sent you more information via email. Are we in further contact there?
Verified review
14 hours ago
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Verified review
Dec 26, 2022
Just took longer than stated
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Answer by Photospecialist.ie
Dec 27, 2022
Sorry that it took longer to receive your order. Hopefully everything else is to your liking.
Verified review
Dec 17, 2022
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Verified review
Dec 15, 2022
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Verified review
Nov 28, 2022
No tracking number was sent out. The item has not arrived. The order was placed ten days ago, I am disappointed with the lack of communication and slow service.
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Answer by Photospecialist.ie
Nov 29, 2022
Sorry to read you haven't received any information. In the meantime we've contacted you, because the package has been send, but seems stuck at the courier. We will update you as soon as possible.
Verified review
Dec 22, 2022
I am still waiting for my trail camera,
No information on where it is or when it will arrive.
This is a present for my friend and I am annoyed that it will
Not be here for Christmas. Please help
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Answer by Photospecialist.ie
Dec 22, 2022
Because not everything you ordered was directly in stock, we've just changed your order for you and emailed you about it. We gave you another SD-card, because the other one isn't coming in.
Verified review
Dec 7, 2022
I order one binocular and you sent my in wrong adress
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Answer by Photospecialist.ie
Dec 7, 2022
We are sorry to hear that you have not yet received your parcel. We have sent the package to the address you provided when placing your online order.
If that is the wrong address, please contact our customer service or send an email to reviews@kamera-express.nl. We will then change the address for you.
Verified review
Dec 8, 2022
Bad customer service
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Answer by Photospecialist.ie
Dec 8, 2022
We're very sorry to read that you've experienced it like this, but we're unable to find any contact. If you would like to tell us why, please contact reviews@kamera-express.nl.
Verified review
Dec 25, 2022
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Answer by Photospecialist.ie
Dec 27, 2022
We're sorry to see that you're not satisfied. If there is anything we can do to help you, don't hesitate to contact us.
Verified review
Nov 9, 2022
Shop has an amazing stock of products, however the chosen delivery partners are very slow and your package takes a frustrating amount of time to arrive. I'd like to have the option to pay more for a faster shipping.
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Answer by Photospecialist.ie
Nov 11, 2022
I understand this is a desirable option, our warehouse is located in the Netherlands so this could be tricky. But I will pass it on to management.
Verified review
Nov 25, 2022
ordered 5 items and was sent 1 single tracking number. All supposedly packed together according to the emailed packing slip. 1 item arrived, 2 days after scheduled date, in its retail box no outer packaging just a label stuck on. boxed arrived damaged, looks like it was dropped as side ripped and crushed. No Irish power lead, only an eu one, so cannot check if item damaged. customer service contacted and no apology and blamed shipping company, while they tried they did not make any attempt to ease my frustration, offer compensation or a replacement. Not good enough.
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Answer by Photospecialist.ie
Nov 26, 2022
We are sorry your order was delivered in this way. Of course we will be happy to look into an appropriate solution for you. Can you send us an email to reviews@kamera-express.nl with your order details?
Verified review
Nov 19, 2022
Note that I am so disappointed to receive my C-Stand in a small carton with just the C-Stand legs and two coupling components. a totally incomplete package. I have attempted to reach your office for days with several emails with no response. only got a response two days asking what was missing. after responding with pictures of the order, that was the end. Phone numbers not going through. series of emails sent no response. I am totally disappointed as this is a total waste of time and money and it is impacting on my plans.
digital packing slip11417207 (#3288774
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Answer by Photospecialist.ie
Nov 22, 2022
We're very sorry about the delay in your order. It seems like only out of two packages had been sent. We've just informed you per mail that we're trying to handle this as soon as possible.