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updated on: Mar 20, 2023
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Reviews for Photospecialist.ie
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Jan 18, 2023
Delivery was a bit slow. I expected just a few days. My three products were split over three deliveries. That was also not expected. In the end, all of my products arrived and when I queried my order, the staff were more than helpful and responded quickly. Overall, would use them again but will allow more time for delivery... I would otherwise have given 5 starts, but... 4 ain't bad either :)
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the most relevant critical review
Nov 25, 2022
ordered 5 items and was sent 1 single tracking number. All supposedly packed together according to the emailed packing slip. 1 item arrived, 2 days after scheduled date, in its retail box no outer packaging just a label stuck on. boxed arrived damaged, looks like it was dropped as side ripped and crushed. No Irish power lead, only an eu one, so cannot check if item damaged. customer service contacted and no apology and blamed shipping company, while they tried they did not make any attempt to ease my frustration, offer compensation or a replacement. Not good enough.
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Reviews for Photospecialist.ie
Verified review
Nov 25, 2022
ordered 5 items and was sent 1 single tracking number. All supposedly packed together according to the emailed packing slip. 1 item arrived, 2 days after scheduled date, in its retail box no outer packaging just a label stuck on. boxed arrived damaged, looks like it was dropped as side ripped and crushed. No Irish power lead, only an eu one, so cannot check if item damaged. customer service contacted and no apology and blamed shipping company, while they tried they did not make any attempt to ease my frustration, offer compensation or a replacement. Not good enough.
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Answer by Photospecialist.ie
Nov 26, 2022
We are sorry your order was delivered in this way. Of course we will be happy to look into an appropriate solution for you. Can you send us an email to reviews@kamera-express.nl with your order details?
Verified review
Nov 28, 2022
No tracking number was sent out. The item has not arrived. The order was placed ten days ago, I am disappointed with the lack of communication and slow service.
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Answer by Photospecialist.ie
Nov 29, 2022
Sorry to read you haven't received any information. In the meantime we've contacted you, because the package has been send, but seems stuck at the courier. We will update you as soon as possible.
Verified review
Nov 21, 2022
Still waiting on my order and no tracking number provided by them
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Answer by Photospecialist.ie
Nov 22, 2022
We're very sorry to read you haven't received the tracking. We see that it has been delivered yesterday just after you wrote the review.
Verified review
Dec 7, 2022
I order one binocular and you sent my in wrong adress
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Answer by Photospecialist.ie
Dec 7, 2022
We are sorry to hear that you have not yet received your parcel. We have sent the package to the address you provided when placing your online order.
If that is the wrong address, please contact our customer service or send an email to reviews@kamera-express.nl. We will then change the address for you.
Verified review
Nov 25, 2022
Good products but a very poor service
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Answer by Photospecialist.ie
Nov 26, 2022
Sorry to hear that you are not satisfied with our service. Could you please email us at reviews@kamera-express.nl and explain where things are going wrong? We would really appreciate your feedback.
Verified review
Nov 25, 2022
Still to receive my purchase
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Answer by Photospecialist.ie
Nov 26, 2022
We're sorry you haven't received your order yet. Could you please email us your order details to reviews@kamera-express.nl, so we can sort this out for you?
Verified review
Dec 8, 2022
Bad customer service
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Answer by Photospecialist.ie
Dec 8, 2022
We're very sorry to read that you've experienced it like this, but we're unable to find any contact. If you would like to tell us why, please contact reviews@kamera-express.nl.
Verified review
Nov 9, 2022
Shop has an amazing stock of products, however the chosen delivery partners are very slow and your package takes a frustrating amount of time to arrive. I'd like to have the option to pay more for a faster shipping.
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Answer by Photospecialist.ie
Nov 11, 2022
I understand this is a desirable option, our warehouse is located in the Netherlands so this could be tricky. But I will pass it on to management.
Verified review
Nov 19, 2022
Note that I am so disappointed to receive my C-Stand in a small carton with just the C-Stand legs and two coupling components. a totally incomplete package. I have attempted to reach your office for days with several emails with no response. only got a response two days asking what was missing. after responding with pictures of the order, that was the end. Phone numbers not going through. series of emails sent no response. I am totally disappointed as this is a total waste of time and money and it is impacting on my plans.
digital packing slip11417207 (#3288774
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Answer by Photospecialist.ie
Nov 22, 2022
We're very sorry about the delay in your order. It seems like only out of two packages had been sent. We've just informed you per mail that we're trying to handle this as soon as possible.
Verified review
Nov 4, 2022
Products marked in stock > not in stock, instead shipped from stores to their warehouse, > delayed shipment, despite website stating if ordered & paid pre 3 pm > ship same day.
Listed delivery on their website 2-4 working days. One rep contacted got snarky & tried to state that this meant the time to ship.
Not received yet > min 14 days/9 workdays delay.
NOT in Ireland. Asked for review > got it.
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Answer by Photospecialist.ie
Nov 7, 2022
We're so sorry to read about the delay in your order. We will contact you per mail to see if there's anything we can do.
Verified review
Nov 11, 2022
I have nott yet received my ordered product, so please do not ask me to rate something I have not had a chance to evaluate yet.
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Answer by Photospecialist.ie
Nov 11, 2022
Thanks for your review. I see the item had to come from our supplier and your order is going to be shipped today, sorry for the delay. I hope you enjoy your order.
Verified review
Oct 25, 2022
I have neither heard from or had a delivery of the sony camcorder battery i ordered . Please let me know just what is the problem??
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Answer by Photospecialist.ie
Oct 27, 2022
The item was shipped immediately, but seems to be delayed by UPS. Apologies for the inconvenience!
Verified review
Oct 20, 2022
Two weeks waiting for delivery and still no sign
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Answer by Photospecialist.ie
Oct 21, 2022
Es tut mir leid zu lesen, dass es länger gedauert hat. Wie ich sehe, wurde das Paket heute zugestellt.