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Photospecialist.ieReviews

: 193Good

4.27

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certified since: Apr 11, 2018
updated on: Feb 3, 2023
Photospecialist.ie is checked and certified according to the Trusted Shops quality criteria
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certified since: Apr 11, 2018
updated on: Feb 3, 2023
Photospecialist.ie is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Photospecialist.ie, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for Photospecialist.ie

193 verified reviews in the last 12 months

193 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jan 18, 2023
Delivery was a bit slow. I expected just a few days. My three products were split over three deliveries. That was also not expected. In the end, all of my products arrived and when I queried my order, the staff were more than helpful and responded quickly. Overall, would use them again but will allow more time for delivery... I would otherwise have given 5 starts, but... 4 ain't bad either :)
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the most relevant critical review


Nov 25, 2022
ordered 5 items and was sent 1 single tracking number. All supposedly packed together according to the emailed packing slip. 1 item arrived, 2 days after scheduled date, in its retail box no outer packaging just a label stuck on. boxed arrived damaged, looks like it was dropped as side ripped and crushed. No Irish power lead, only an eu one, so cannot check if item damaged. customer service contacted and no apology and blamed shipping company, while they tried they did not make any attempt to ease my frustration, offer compensation or a replacement. Not good enough.
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Reviews for Photospecialist.ie

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(29)
(7)
 Verified review
Jan 18, 2023
Delivery was a bit slow. I expected just a few days. My three products were split over three deliveries. That was also not expected. In the end, all of my products arrived and when I queried my order, the staff were more than helpful and responded quickly. Overall, would use them again but will allow more time for delivery... I would otherwise have given 5 starts, but... 4 ain't bad either :)
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Answer by Photospecialist.ie
Jan 19, 2023
Sorry it took a bit longer, we see that there was a delay at DHL. Luckily you're still satisfied with your products. We will look into why everything was delivered seperately, because that's not the standard way. Ofcourse, 4 stars ain't bad either, but we still strive for the 5!
 Verified review
Jan 12, 2023
every time I called the support line to find out where my package was I got an answer machine saying there's no support person to take your call. That happened many times (and not over lunch time for instance). Also the chat bot does not work I used email in the end and it took 2 days to get back to say they were looking into it.
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Answer by Photospecialist.ie
Jan 13, 2023
We're very sorry you weren't able to reach us. At the moment there a lot of questions and we try to answer everyone as soon as possible. Thank you for your patience. We see you received the package in the mean time. Our apologies for the delay at the post office!
 Verified review
2 days ago
There is a subtle bug on your website. When you browse items and have several filters to narrow the search active then sometimes the paging links at the bottom disappear, event though there is more than one page of results. This occurs erratically, it seems.
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Answer by Photospecialist.ie
7 hours ago
Thank you for sharing that with us. We will look into it. Hopefully you had no problem with placing your order!
 Verified review
Jan 20, 2023
Ordered an Eizo CG319X from photo specialist. Price was good, delivery notifications were vague with tracking handover between DHL and An Post unclear and not specific. Mains lead supplied was inappropriate for the region.
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Answer by Photospecialist.ie
Jan 20, 2023
Sorry that the delivery was vague. Hopefully you received your monitor and enjoy using it now!
 Verified review
Jan 11, 2023
This was a repeat purchase from a different seller. Delivery was disappointing,in terms of tracking and tracing. DHL’s app not functioning in this jurisdiction apparently.
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Answer by Photospecialist.ie
Jan 12, 2023
What a shame to read that the tracking code from DHL did not work properly. We will definitely look into this, thanks for reporting it.
 Verified review
7 days ago
I can recommend this shop, very good customer service. They have responded wry quick. My order was dispatched a week later after purchase but wasn’t any issue.
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Answer by Photospecialist.ie
6 days ago
Thanks for recommending us. We appreciate it!
 Verified review
Jan 19, 2023
My order was communicated effectively and delivered timely
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Answer by Photospecialist.ie
Jan 19, 2023
Good to read this. We sure hope you enjoy it!
 Verified review
11 days ago
Good selection Quick service
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Answer by Photospecialist.ie
10 days ago
Thank you!
 Verified review
Jan 12, 2023
Item deliver with no issues.
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Answer by Photospecialist.ie
Jan 13, 2023
Super!
 Verified review
5 days ago
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8 days ago
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9 days ago
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11 days ago
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Jan 14, 2023
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Jan 14, 2023
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Jan 13, 2023
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Jan 10, 2023
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 Verified review
Dec 8, 2022
Delivery and communication was good. Only issue was the power adapter was a 2-pin for Europe when Ireland operates a 3-pin system. Including a UK/Ireland adapter or a converter accessory would have been excellent, instead we had to buy one ourselves.
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Answer by Photospecialist.ie
Dec 8, 2022
Sorry that you haven't received a power adapter fitted for Ireland. We could've send one!
 Verified review
Dec 17, 2022
Generally they are good on price and range of products, but sometimes don't keep to their delivery dates.
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Answer by Photospecialist.ie
Dec 17, 2022
Thanks for sharing your experience. Unfortunately, it can sometimes happen that a delivery term is not met. This can be related to an internal delay or an external delay. For example, we are very dependent on the courier service in the delivery process. We have no control over delays that arise with them. However, we have close contact with all our parties and we do our utmost to continuously optimize all processes.
 Verified review
Dec 19, 2022
Item arrived in time . Packaging could have been a bit better.
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Answer by Photospecialist.ie
Dec 19, 2022
Thanks for the feedback, we will forward it to our logistics department. Glad it arrived in time!