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certified since: Apr 11, 2018
updated on: Jun 2, 2023
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Reviews for Photospecialist.ie
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Jan 18, 2023
Delivery was a bit slow. I expected just a few days. My three products were split over three deliveries. That was also not expected. In the end, all of my products arrived and when I queried my order, the staff were more than helpful and responded quickly. Overall, would use them again but will allow more time for delivery... I would otherwise have given 5 starts, but... 4 ain't bad either :)
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the most relevant critical review
Nov 25, 2022
ordered 5 items and was sent 1 single tracking number. All supposedly packed together according to the emailed packing slip. 1 item arrived, 2 days after scheduled date, in its retail box no outer packaging just a label stuck on. boxed arrived damaged, looks like it was dropped as side ripped and crushed. No Irish power lead, only an eu one, so cannot check if item damaged. customer service contacted and no apology and blamed shipping company, while they tried they did not make any attempt to ease my frustration, offer compensation or a replacement. Not good enough.
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Reviews for Photospecialist.ie
Verified review
May 10, 2023
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Verified review
Apr 25, 2023
Purchase was easy and packaging also very quick.
The auto-address function on the web page needs refining. After changing my address to the correct address, the online system decided this was not correct and changed to an incorrect address and town. I contacted the vendor, whom should have been able to instruct the courier to change this but told me I had to contact the courier instead and arrange to collect!! My package eventually arrived after bouncing back and forth between sorting centers. Had it not been for the Eir-code, the package would have been lost or returned to sender. The webpage is advertised as an Irish .ie website (misleading) but shipping and product are not located in Ireland.
I received the product in good order and well packaged.
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Answer by Photospecialist.ie
Apr 26, 2023
I am sorry to hear that this didn't go as planned. Once the order has been send, we can not change the address. It needs to come back first, so we can change the lable. But I am glad to hear that it arrived in good order.
We are a company Kamera Express located in The Netherlands, this is also mentioned on the website. We have take over Photospecialist and due to currency and not to confuse the customer, we kept the website.
Verified review
Apr 10, 2023
On so many items you have the best prices in Europe and often even cheaper than China or the US, so very impressive and great! Very quick shipping, reliable and a great selection of stock. I can't say much about your customer service because I'm pretty sure in over a year I've never had to deal with it, that simple! I'd highly recommend photospecialist, no question.
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Answer by Photospecialist.ie
Apr 10, 2023
What a lovely review, thank you for this. I hope to see you back often as a customer! We think it's super that we can help you get your stuff well.
Verified review
Apr 7, 2023
Competitively priced, good range of equipment and good communication. I have used photospecialist a few times and they are a trusted source of equipment.
I have used Cokin Filters many years ago, their ease of use and big range is a great photographic addition. The ND range of filters are vey useful
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Answer by Photospecialist.ie
Apr 7, 2023
That makes me so happy to hear, thank you so much! You are always welcome.
Verified review
Apr 6, 2023
It was a fast delivery, unfortunately the product wasn't sealed and some items were missing from the kit (battery). The product itself is to my liking and I am in communication with photosepecialist to get the missing battery.
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Answer by Photospecialist.ie
Apr 7, 2023
Thank you for your review. I can see that there is communication of email, so I will keep you informed.
Verified review
Apr 11, 2023
I bought Hama monopod with 3 small stabilising feet. It was difficult enough to find one online and I got it at a very reasonable price and the quality of the product is excellent. It arrived fairly promptly too.
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Answer by Photospecialist.ie
Apr 14, 2023
How nice to read that you found the item with us, I hope you enjoy it!
Verified review
Apr 14, 2023
I ordered a lens hood, which I couldn't find in any other online store, it was very reasonably priced and was delivered very quickly. Photo Specialist.ie are an excellent online shop.
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Answer by Photospecialist.ie
Apr 17, 2023
Thank you verry much for this nice review.
Verified review
Apr 10, 2023
I've ordered a number of items now from Photo Specialist with no issues. Quick delivery, good selection.
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Answer by Photospecialist.ie
Apr 10, 2023
Thank you verry much! Enjoy your order!
Verified review
Apr 18, 2023
Product was as described and delivery was with us in what felt like no time at all... well done 😀😀😀
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Answer by Photospecialist.ie
Apr 19, 2023
Thank you so much for the great compliment! We hope to see you again soon.
Verified review
Apr 14, 2023
Always prompt delivery, great service,
and top of the range products with competitive pricing
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Answer by Photospecialist.ie
Apr 17, 2023
Thank you verry much.
Verified review
Apr 25, 2023
Item arrived quickly, well packaged and exactly as ordered. Good communications too
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Answer by Photospecialist.ie
Apr 26, 2023
I am glad to read you are happy with us! Hope to see you again.
Verified review
Apr 20, 2023
Great value, prompt service, VAT deducted in advance, all great for businesses!
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Answer by Photospecialist.ie
Apr 21, 2023
I am happy to read that you are so satisfied with us! Thank you so much.
Verified review
Apr 6, 2023
Easy transaction. Great communication and quick delivery.
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Answer by Photospecialist.ie
Apr 7, 2023
Thank you so much for your kinds words, they mean a lot to us.
Verified review
Apr 7, 2023
Delivery of goods could be faster. Everything else ok.
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Answer by Photospecialist.ie
Apr 10, 2023
We ship from the Netherlands, I understand very well that you would like to have the items faster, we will do our best! Hope you enjoy your order.
Verified review
Apr 6, 2023
Great delivery service and quick turn around of goods.
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Answer by Photospecialist.ie
Apr 7, 2023
I am happy to hear you are so satisfied. Hopefully we'll see you again soon!
Verified review
Apr 3, 2023
Good prices, fast service and fast answer to questions
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Answer by Photospecialist.ie
Apr 4, 2023
We're happy to read you like our services.
Verified review
Apr 17, 2023
Prompt efficient service and delivery
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Answer by Photospecialist.ie
Apr 17, 2023
Thank you!
Verified review
Apr 23, 2023
Very good price and delivered on time.
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Answer by Photospecialist.ie
Apr 24, 2023
Thank you for the review! Happy to read you are satisfied.
Verified review
Apr 5, 2023
speedy delivery as promised
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Answer by Photospecialist.ie
Apr 7, 2023
I am happy to hear you are satisfied.
Verified review
Apr 27, 2023
Got my goods in 3 days
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Answer by Photospecialist.ie
Apr 28, 2023
that is great to hear! Enjoy.