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Jul 14, 2023
Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
ordered 5 items and was sent 1 single tracking number. All supposedly packed together according to the emailed packing slip. 1 item arrived, 2 days after scheduled date, in its retail box no outer packaging just a label stuck on. boxed arrived damaged, looks like it was dropped as side ripped and crushed. No Irish power lead, only an eu one, so cannot check if item damaged. customer service contacted and no apology and blamed shipping company, while they tried they did not make any attempt to ease my frustration, offer compensation or a replacement. Not good enough.
Items arrived in perfect condition.
I was supposed to receive a confirmation but got none. Would have felt more comfortable had I received one, especially as it's stated on the site when you place the order.
Prices were more competitive than any other website and overall, would be happy to shop here again.
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Aug 11, 2023
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Received the goods promptly, pleased with them.
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Jul 18, 2023
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As soon as purchase is done u need to let customer know it's done
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Jul 16, 2023
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Excellent pricing and service. Unfortunately the email address and phone number doesn't work
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Jul 15, 2023
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Item was delivered as ordered. Could have had more complete details of delivery team.
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Jul 14, 2023
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Irish customer service contacts are not available...
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
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Jul 11, 2023
Verified review
Good service and fast delivery
Good service. Didn't receive the order confirmation email, or the tracking email, but delivery was very prompt, and the support team sent on the missing info at the earliest opportunity.
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Jul 7, 2023
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Jul 1, 2023
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good delivery. Difficult to track order and contact Photospecialist. That said all worked out ok
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Jun 24, 2023
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In general a good service.
Answer by Photospecialist.ie
Jun 26, 2023
Thank you verry much.
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Jun 10, 2023
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Long delivery time
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May 26, 2023
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Great prices and reliable service - areas for improvement are: better communication on shipping updates and shipping speed.
Answer by Photospecialist.ie
May 27, 2023
Thanks for the feedback, we are working hard on this!
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May 5, 2023
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May 3, 2023
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Good delivery and information
Answer by Photospecialist.ie
May 6, 2023
Thank you so much! Hope to see you soon again.
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Apr 14, 2023
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Apr 13, 2023
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One thing: Probably shouldn’t send 2 pin plugs products to a country that uses 3 pin plugs
Answer by Photospecialist.ie
Apr 14, 2023
It is indeed true that we send a plug with 2 pins, that's because we ship from the Netherlands. You should have received an adapter so that you can still use the plug. If not, please let me know. You may then contact us.
Reviews@kamera-express.nl.
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Apr 10, 2023
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Delivery was good but could be quicker
Answer by Photospecialist.ie
Apr 10, 2023
Sorry, we ship from the Netherlands, I fully understand that you would prefer the items to be delivered faster.
I hope you enjoy your order
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Apr 5, 2023
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Feedback
Positives: Good choice of products and speedy dispatch.
Negatives: it is not possible to edit your address and the postcode finder that you use for Ireland is not that accurate. My items are always delayed as they go to the wrong address first (you use the Irish Postal service for delivery and they don't use the postcode for delivery)
Answer by Photospecialist.ie
Apr 7, 2023
I am glad to hear that you are satisfied with the product and delivery.
Although it seems that the address goes wrong every time. I will send you an email, so we can try to sort this out, so you will not have this again.
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