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certified since: Apr 11, 2018
updated on: Jun 1, 2023
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Reviews for Photospecialist.ie
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Jan 18, 2023
Delivery was a bit slow. I expected just a few days. My three products were split over three deliveries. That was also not expected. In the end, all of my products arrived and when I queried my order, the staff were more than helpful and responded quickly. Overall, would use them again but will allow more time for delivery... I would otherwise have given 5 starts, but... 4 ain't bad either :)
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the most relevant critical review
Nov 25, 2022
ordered 5 items and was sent 1 single tracking number. All supposedly packed together according to the emailed packing slip. 1 item arrived, 2 days after scheduled date, in its retail box no outer packaging just a label stuck on. boxed arrived damaged, looks like it was dropped as side ripped and crushed. No Irish power lead, only an eu one, so cannot check if item damaged. customer service contacted and no apology and blamed shipping company, while they tried they did not make any attempt to ease my frustration, offer compensation or a replacement. Not good enough.
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Reviews for Photospecialist.ie
Verified review
Jan 27, 2023
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Verified review
Jan 26, 2023
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Verified review
Jan 24, 2023
Good selection
Quick service
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Answer by Photospecialist.ie
Jan 25, 2023
Thank you!
Verified review
Jan 19, 2023
My order was communicated effectively and delivered timely
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Answer by Photospecialist.ie
Jan 19, 2023
Good to read this. We sure hope you enjoy it!
Verified review
Jan 18, 2023
Delivery was a bit slow. I expected just a few days. My three products were split over three deliveries. That was also not expected. In the end, all of my products arrived and when I queried my order, the staff were more than helpful and responded quickly. Overall, would use them again but will allow more time for delivery... I would otherwise have given 5 starts, but... 4 ain't bad either :)
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Answer by Photospecialist.ie
Jan 19, 2023
Sorry it took a bit longer, we see that there was a delay at DHL. Luckily you're still satisfied with your products. We will look into why everything was delivered seperately, because that's not the standard way. Ofcourse, 4 stars ain't bad either, but we still strive for the 5!
Verified review
Jan 14, 2023
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Verified review
Jan 14, 2023
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Verified review
Jan 13, 2023
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Verified review
Jan 12, 2023
Item deliver with no issues.
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Answer by Photospecialist.ie
Jan 13, 2023
Super!
Verified review
Jan 11, 2023
This was a repeat purchase from a different seller.
Delivery was disappointing,in terms of tracking and tracing.
DHL’s app not functioning in this jurisdiction apparently.
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Answer by Photospecialist.ie
Jan 12, 2023
What a shame to read that the tracking code from DHL did not work properly. We will definitely look into this, thanks for reporting it.
Verified review
Jan 10, 2023
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Verified review
Jan 4, 2023
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Verified review
Dec 22, 2022
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Verified review
Dec 19, 2022
Item arrived in time . Packaging could have been a bit better.
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Answer by Photospecialist.ie
Dec 19, 2022
Thanks for the feedback, we will forward it to our logistics department. Glad it arrived in time!
Verified review
Dec 18, 2022
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Verified review
Dec 17, 2022
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Verified review
Dec 17, 2022
Generally they are good on price and range of products, but sometimes don't keep to their delivery dates.
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Answer by Photospecialist.ie
Dec 17, 2022
Thanks for sharing your experience. Unfortunately, it can sometimes happen that a delivery term is not met.
This can be related to an internal delay or an external delay. For example, we are very dependent on the courier service in the delivery process. We have no control over delays that arise with them. However, we have close contact with all our parties and we do our utmost to continuously optimize all processes.
Verified review
Dec 16, 2022
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Verified review
Dec 10, 2022
Prompt ans safe delivery
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Answer by Photospecialist.ie
Dec 10, 2022
Thank you very much!
Verified review
Dec 9, 2022
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