store.somfysystems.comReviews:
116 reviews in the last 12 months173 total reviews
Good
Top positive review
May 19, 2023
Verified review
Delivered quickly and order was correct.
The attempt to mate the remote with the awning was very difficult and the directions were impossible to follow. The writing was extremely small.
Because this seems to be a popular model the instructions could be explained clearly, in writing and not in tiny photos. I worked on it for many hours, then I contacted an awning company to come to the house and they matched up the device in about 10 seconds by pressing 2 buttons.
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Top negative review
Nov 8, 2023
Verified review
None of my orders have been fulfilled without extra contact from me. My first order was not filled since 1 item was out of stock. That would be no problem if this had been communicated to me. A 2nd order I placed needed to be cancelled due to the previous lack of communication. Errors in credit to my account occurred which required monitoring and phone calls by me. Info regarding tracking has not been accurate. Everything has taken a long time to receive after shipments were reportedly sent. .
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Reviews for store.somfysystems.com
Sep 28, 2023
Verified review
Didn’t receive notification that product was shipped
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Answer by store.somfysystems.com
Oct 4, 2023
Thank you for your 4-star rating. We apologize for not sending you a shipping notification for your recent purchase. Rest assured, we will look into this matter to prevent it from happening in the future.
Best wishes,
Somfy Customer Care Team
Nov 8, 2023
Verified review
Nothing has gone smoothly with Somfy.com orders.
None of my orders have been fulfilled without extra contact from me. My first order was not filled since 1 item was out of stock. That would be no problem if this had been communicated to me. A 2nd order I placed needed to be cancelled due to the previous lack of communication. Errors in credit to my account occurred which required monitoring and phone calls by me. Info regarding tracking has not been accurate. Everything has taken a long time to receive after shipments were reportedly sent. .
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Oct 12, 2023
Verified review
Charged for the product, but no product and no response from customer service
I ordered a product via the online store and had it charged to my credit card a day later. The website said the product would be shipped within one business day. One week later, I still had not received the product nor any tracking information. I contacted customer service by both email and by phone and no one has gotten back to me.
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Oct 5, 2023
Verified review
I had to call times to verify when my shipment was going to be sent out after speaking to the second person he said he would overnight it to me and then never happened. Had to call back just to be told that it’s been shipped regular took more than 10 days to receive.
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Oct 2, 2023
Verified review
How long does it take to ship?
I ordered a single item and received a order confirmation email. It has been 10 days and it has still not shipped. Why would you send me an email asking me to review my order when it isn't even on it way to me yet.
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Dec 30, 2023
Verified review
I ordered few things for my existing units and paid 25 dollar extra for over night delivery.. got it 2 nights later! After requesting refund for overnight delivery charge i was ignored by the customer service! Why should i pay for overnight delivery which i needed so badly thats why i did ay extra and got it late the second day! Cant deliver on time dont charge extra!
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Jan 5, 2024
Verified review
No feedback on order status
Did not provide info on when an order would ship or did ship. No response from customer service to an email sent 5 days after order placement.
Also was on hold for 28 minutes before someone in Tech Support answered my call. His response was flippant.
Avoid doing business with them if at all possible!!!
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Oct 27, 2023
Verified review
Poor/no communication as to status of order. I did not receive part of my order and have sent repeated emails asking for an update, but no response. Somfy does not appear to have any online means of checking an order; contact seems to be only through email or by telephone. Very frustrating.
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Jan 17, 2024
Verified review
I placed my order two weeks ago and have heard nothing. Not an email for tracking or anything. I called and finally got a tracking number for UPS and UPS says that number does not exist. Never again, it is really hard to find reliable companies anymore.
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Dec 14, 2023
Verified review
The product was defective -- No support, have I lost my money?
The product was defective. I've reach out to: Tech support, the somfy website and even phoned in.
No response after 2 weeks
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Jun 15, 2023
Verified review
No updates on order. Package was at my door steps after few days then only got to know that my order is shipped.
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Nov 21, 2023
Verified review
Didn’t get my order
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Jun 1, 2023
Verified review
Buy at Amazon
It's been two weeks and my order has not shipped. It was in stock and they took my money.
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Jan 15, 2024
Verified review
The instructions are very poor and this doesn’t want to connect to our system.
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Jul 9, 2023
Verified review
I have no idea where my order is after I placed it 2 weeks ago
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Oct 30, 2023
Verified review
I have not received any equipment. Hard to review.
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Oct 18, 2023
Verified review
Never received the product I irdered
Never received the product I ordered
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Jul 13, 2023
Verified review
Never received my order
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