store.somfysystems.comReviews:
116 reviews in the last 12 months173 total reviews
Good
Top positive review
May 19, 2023
Verified review
Delivered quickly and order was correct.
The attempt to mate the remote with the awning was very difficult and the directions were impossible to follow. The writing was extremely small.
Because this seems to be a popular model the instructions could be explained clearly, in writing and not in tiny photos. I worked on it for many hours, then I contacted an awning company to come to the house and they matched up the device in about 10 seconds by pressing 2 buttons.
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Top negative review
Nov 8, 2023
Verified review
None of my orders have been fulfilled without extra contact from me. My first order was not filled since 1 item was out of stock. That would be no problem if this had been communicated to me. A 2nd order I placed needed to be cancelled due to the previous lack of communication. Errors in credit to my account occurred which required monitoring and phone calls by me. Info regarding tracking has not been accurate. Everything has taken a long time to receive after shipments were reportedly sent. .
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Reviews for store.somfysystems.com
Nov 17, 2023
Verified review
Valarie helped me to figure what i really needed. Instead of 1Y going to the curtain motor there actually was @
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Dec 7, 2023
Verified review
Delivery was very prompt and product was well packaged; instructions were clear. Very satisfied all around.
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Sep 7, 2023
Verified review
Bought replacement lithium battery tube for older model. Good assistance from technical guy.
All good noe
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Answer by store.somfysystems.com
Sep 21, 2023
We appreciate your 5-star review and are glad to hear that our technical support team was able to assist you effectively. It's great to know that your older model is up and running again with the new lithium battery tube. Thank you for choosing Somfy!
Dec 5, 2023
Verified review
fast service
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Dec 27, 2023
Verified review
Easy to use, I found what I wanted and received it in a couple of days. Great online experience.
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Nov 12, 2023
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I received a personal call from a representative who helped me choose an item. Can't beat that!!
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Dec 2, 2023
Verified review
Very fast response to e mails and the ability to speak to a live person when it was necessary
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Oct 3, 2023
Verified review
Great Service
Thank u Steven , I really appreciate your help!! Great service and products ...
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Answer by store.somfysystems.com
Oct 4, 2023
Thank you for your kind words and the 5-star rating! We're delighted to hear that Steven provided you with great service and that you're pleased with our products. Your satisfaction is our top priority.
Best wishes,
Somfy Customer Care Team
Sep 29, 2023
Verified review
Easy to find what I was looking for. Quick and easy to purchase and check out.
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Answer by store.somfysystems.com
Oct 4, 2023
We're thrilled to hear that you found our website easy to navigate and that your checkout process was smooth. Thank you for taking the time to leave us a 5-star rating!
Best wishes,
Somfy Customer Care Team
Dec 3, 2023
Verified review
Great email assistance. Thank you for helping us solve our parts problem.
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Nov 19, 2023
Verified review
Tech people very helpful. Easy to purchase on line part needed.
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Dec 13, 2023
Verified review
Easy to use, however the shop web site is a bit temperamental.
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Jun 19, 2023
Verified review
Great customer service when I called, and timely delivery.
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Answer by store.somfysystems.com
Jul 26, 2023
Dear Valued Customer,
Thank you for taking the time to share your positive experience with our customer service and delivery times for the Lithium Ion Charger Extension Cable - 94.5 inch. Your remarkable 5-star review has truly brightened our day.
At Somfy, we understand that high-quality customer service and swift delivery are key components of a luxury shopping experience. Your kind words affirm our dedication to these principles, and we are thrilled to have exceeded your expectations.
Remember, we are always here for you, ready to provide any further assistance or information you may need regarding our products. Your satisfaction is, and will always be, our highest priority.
Once again, thank you for choosing Somfy and for your generous review. We're excited to continue providing you with exceptional service and premium products.
Best Regards,
Somfy
Dec 21, 2023
Verified review
Customer service and technical support were amazing.
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Dec 18, 2023
Verified review
Web easy to use and product delivered promptly
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Nov 29, 2023
Verified review
Parts were available and shipped immediately.
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Sep 10, 2023
Verified review
On time as described and help in installing!
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Answer by store.somfysystems.com
Sep 21, 2023
Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that your installation went smoothly and that our service met your expectations. At Somfy, we strive to provide excellent customer service, and your feedback validates our efforts. Have a great day!
Aug 31, 2023
Verified review
Right adapter for recharging arrived quickly
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Answer by store.somfysystems.com
Sep 21, 2023
We appreciate your 5-star rating and are delighted to hear that the right adapter arrived quickly. At Somfy, we understand how important timely service is, and we're glad we met your expectations. Thank you for your kind words!
May 22, 2023
Verified review
Great customer service rep — good products.
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Answer by store.somfysystems.com
Jul 26, 2023
Hi there,
Wow, we're absolutely thrilled to receive your 5-star review! Your kind words have certainly made our day.
We're delighted to hear that you had a great experience with our customer service representative and that you're pleased with our products. We believe in delivering not just quality products, but also top-notch service, so your feedback is a wonderful affirmation of our hard work.
Should you ever need any assistance or have any questions about our products, please remember, we're always here to help. Your satisfaction is our top priority.
Again, thank you for your positive feedback and for choosing Somfy. We look forward to continuing to serve you with the same level of dedication and quality in the future.
Best Regards,
Somfy
Jul 29, 2023
Verified review
Better price than Amazon and quick shipping
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Answer by store.somfysystems.com
Sep 21, 2023
Thank you for the 5-star rating! We're happy to hear that you found our pricing competitive and that you experienced quick shipping. We aim to provide the best value and service to our customers, and your feedback confirms we're doing just that. Thank you for choosing Somfy!