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store.somfysystems.com
Reviews:

115 reviews in the last 12 months175 total reviews  

3.65
Good
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Top positive review

Sep 2, 2023
 Verified review
I was easily able to put the app on my phone and connect Somfy to my Amazon devices. It works great and I love being able to use voice commands to open and close the blinds that were installed. These are all very high windows and mechanical was really my only decent option.

Top negative review

Nov 8, 2023
 Verified review
None of my orders have been fulfilled without extra contact from me. My first order was not filled since 1 item was out of stock. That would be no problem if this had been communicated to me. A 2nd order I placed needed to be cancelled due to the previous lack of communication. Errors in credit to my account occurred which required monitoring and phone calls by me. Info regarding tracking has not been accurate. Everything has taken a long time to receive after shipments were reportedly sent. .
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Reviews for store.somfysystems.com

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May 22, 2023
 Verified review
Great customer service rep — good products.
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Answer by store.somfysystems.com
Jul 26, 2023
Hi there, Wow, we're absolutely thrilled to receive your 5-star review! Your kind words have certainly made our day. We're delighted to hear that you had a great experience with our customer service representative and that you're pleased with our products. We believe in delivering not just quality products, but also top-notch service, so your feedback is a wonderful affirmation of our hard work. Should you ever need any assistance or have any questions about our products, please remember, we're always here to help. Your satisfaction is our top priority. Again, thank you for your positive feedback and for choosing Somfy. We look forward to continuing to serve you with the same level of dedication and quality in the future. Best Regards, Somfy
Jul 29, 2023
 Verified review
Better price than Amazon and quick shipping
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Answer by store.somfysystems.com
Sep 21, 2023
Thank you for the 5-star rating! We're happy to hear that you found our pricing competitive and that you experienced quick shipping. We aim to provide the best value and service to our customers, and your feedback confirms we're doing just that. Thank you for choosing Somfy!
Jun 10, 2023
 Verified review
Quick responses! Very patient.
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Answer by store.somfysystems.com
Jul 26, 2023
Dear Valued Customer, Thank you so much for your excellent 5-star review. We are truly grateful for your kind words and high praise. At Somfy, we understand that timely and patient service is an essential aspect of a luxury experience. Your commendation confirms our commitment to providing prompt, effective responses while treating each customer interaction with the utmost patience and understanding. Please remember, we are always here for you, ready to assist with any inquiries or needs you may have. Your satisfaction is our highest priority, and we look forward to continuing to provide you with the outstanding service you have come to expect from us. Once again, thank you for choosing Somfy. Your support and trust inspire us to continue striving for excellence in all we do. Best Regards, Somfy
Nov 13, 2023
 Verified review
quick turn around for order.
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Nov 2, 2023
 Verified review
Fast shipping, fair prices
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Jul 31, 2023
 Verified review
Service was amazing
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Answer by store.somfysystems.com
Sep 21, 2023
Thank you for your 5-star review! We're thrilled to hear that you found our service amazing. We work hard to meet and exceed customer expectations, and your feedback assures us that we're on the right track. Have a fantastic day!
Nov 4, 2023
 Verified review
Clear instructions
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Jul 2, 2023
 Verified review
Very good company
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Answer by store.somfysystems.com
Jul 26, 2023
Dear Valued Customer, We are thrilled to receive your glowing 5-star review and for your kind words. These affirmations make our efforts worthwhile, and for that, we are truly grateful. At Somfy, we place great importance on both our products and our customer service, aiming to create an exceptional shopping experience that you'd associate with a luxury brand like ours. Your positive feedback about our 12V DC Reloadable Battery Tube is greatly appreciated and lets us know we're on the right track. Your satisfaction is, and will always remain, our highest priority. If you ever need further assistance or have questions about any of our products, please feel free to reach out. We're always here for you. Once again, thank you for your wonderful review and for choosing Somfy. We eagerly look forward to continuing to provide you with quality products and exceptional service. Regards, Somfy
Oct 7, 2023
 Verified review
Ease of order
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Jan 20, 2024
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Jan 13, 2024
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Nov 27, 2023
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Nov 6, 2023
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Sep 7, 2023
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Answer by store.somfysystems.com
Sep 21, 2023
Thank you for rating us with 5 stars! We're pleased to hear that you had a positive experience with our service. Your satisfaction is our top priority. Have a wonderful day!
Jun 14, 2023
 Verified review
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Answer by store.somfysystems.com
Jul 26, 2023
Dear Valued Customer, Thank you for gracing us with your wonderful 5-star review for our 8 AA Batteries for the 12V DC Reloadable Battery Tube. We're sincerely thrilled to know that our product has met your expectations. At Somfy, we constantly strive to deliver products of the highest quality that provide our discerning customers like you with the utmost value and satisfaction. Your encouraging feedback tells us that we're on the right track. Should you require any further assistance or have any queries about our products, please remember that we're just a message away. We're committed to providing you with an outstanding level of service that echoes the quality of our products. Once again, thank you for your generous review and for choosing Somfy. We're excited to continue providing you with exceptional products and unparalleled service. Regards, Somfy
May 30, 2023
 Verified review
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Answer by store.somfysystems.com
Jul 26, 2023
Hi there, Thank you so much for the fantastic 5-star review! We're thrilled to hear you've had a positive experience with us. We hope that your new Smoove® 4 RTS PURE with Walnut Frame and Wall Switch Frame are adding a touch of convenience and style to your space. These products are designed with your ease-of-use and comfort in mind, and we're delighted that they are living up to your expectations. Remember, if you ever need any assistance or have any questions about the products, feel free to reach out to us. We're here to ensure your Somfy experience continues to be smooth and enjoyable. Again, thank you for choosing Somfy and for your kind review. We look forward to providing you with continued excellence in service and products. Best Regards, Somfy
Nov 8, 2023
 Verified review

Nothing has gone smoothly with Somfy.com orders.

None of my orders have been fulfilled without extra contact from me. My first order was not filled since 1 item was out of stock. That would be no problem if this had been communicated to me. A 2nd order I placed needed to be cancelled due to the previous lack of communication. Errors in credit to my account occurred which required monitoring and phone calls by me. Info regarding tracking has not been accurate. Everything has taken a long time to receive after shipments were reportedly sent. .
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Oct 12, 2023
 Verified review

Charged for the product, but no product and no response from customer service

I ordered a product via the online store and had it charged to my credit card a day later. The website said the product would be shipped within one business day. One week later, I still had not received the product nor any tracking information. I contacted customer service by both email and by phone and no one has gotten back to me.
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Oct 5, 2023
 Verified review
I had to call times to verify when my shipment was going to be sent out after speaking to the second person he said he would overnight it to me and then never happened. Had to call back just to be told that it’s been shipped regular took more than 10 days to receive.
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Oct 2, 2023
 Verified review

How long does it take to ship?

I ordered a single item and received a order confirmation email. It has been 10 days and it has still not shipped. Why would you send me an email asking me to review my order when it isn't even on it way to me yet.
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