store.somfysystems.comReviews:
115 reviews in the last 12 months175 total reviews
Good
Top positive review
Sep 2, 2023
Verified review
I was easily able to put the app on my phone and connect Somfy to my Amazon devices. It works great and I love being able to use voice commands to open and close the blinds that were installed. These are all very high windows and mechanical was really my only decent option.
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Top negative review
Nov 8, 2023
Verified review
None of my orders have been fulfilled without extra contact from me. My first order was not filled since 1 item was out of stock. That would be no problem if this had been communicated to me. A 2nd order I placed needed to be cancelled due to the previous lack of communication. Errors in credit to my account occurred which required monitoring and phone calls by me. Info regarding tracking has not been accurate. Everything has taken a long time to receive after shipments were reportedly sent. .
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Reviews for store.somfysystems.com
Dec 30, 2023
Verified review
I ordered few things for my existing units and paid 25 dollar extra for over night delivery.. got it 2 nights later! After requesting refund for overnight delivery charge i was ignored by the customer service! Why should i pay for overnight delivery which i needed so badly thats why i did ay extra and got it late the second day! Cant deliver on time dont charge extra!
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Jan 5, 2024
Verified review
No feedback on order status
Did not provide info on when an order would ship or did ship. No response from customer service to an email sent 5 days after order placement.
Also was on hold for 28 minutes before someone in Tech Support answered my call. His response was flippant.
Avoid doing business with them if at all possible!!!
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Oct 27, 2023
Verified review
Poor/no communication as to status of order. I did not receive part of my order and have sent repeated emails asking for an update, but no response. Somfy does not appear to have any online means of checking an order; contact seems to be only through email or by telephone. Very frustrating.
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Jan 17, 2024
Verified review
I placed my order two weeks ago and have heard nothing. Not an email for tracking or anything. I called and finally got a tracking number for UPS and UPS says that number does not exist. Never again, it is really hard to find reliable companies anymore.
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Dec 14, 2023
Verified review
The product was defective -- No support, have I lost my money?
The product was defective. I've reach out to: Tech support, the somfy website and even phoned in.
No response after 2 weeks
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Jun 15, 2023
Verified review
No updates on order. Package was at my door steps after few days then only got to know that my order is shipped.
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Nov 21, 2023
Verified review
Didn’t get my order
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Jun 1, 2023
Verified review
Buy at Amazon
It's been two weeks and my order has not shipped. It was in stock and they took my money.
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Jan 15, 2024
Verified review
The instructions are very poor and this doesn’t want to connect to our system.
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Jul 9, 2023
Verified review
I have no idea where my order is after I placed it 2 weeks ago
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Oct 30, 2023
Verified review
I have not received any equipment. Hard to review.
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Oct 18, 2023
Verified review
Never received the product I irdered
Never received the product I ordered
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Jul 13, 2023
Verified review
Never received my order
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