Review summary
Customers frequently praise the very fast delivery times. Many appreciate when the ordered part matches or fits the intended appliance. Customer support is often described as responsive, helpful, and professional. The straightforward and intuitive ordering process, along with clear website navigation, makes it easy for customers to find the right part. Some customers also note well-protected packaging, reasonable prices, and value clear communication and order updates. A few customers express dissatisfaction with delivery delays or inconsistent shipping information. Frustration arises when parts do not fit as expected, and some report unhelpful or confusing customer support experiences. There are occasional reports of damage or insufficient protection for fragile parts during shipping. Some customers find certain parts too expensive, and others are frustrated by a lack of timely notifications or tracking information.
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How Trusted Shops prevents fake reviewsReviewsFixPart.si
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Za sledenje pošiljki niste dobro organizirani, ko gre pošiljka v Slovenijo.
Dejansko sem lahko spremljal pot od prodajalca v Belgiji in potem do logističnega centra v Nemčiji, potem pa se je vse ustavilo za nekaj dni. Toda čez nekaj dni sem dobil sporočilo "da bo pošiljka dostavljena danes" in čez eno uro je bila pri meni. Vse se je dobro izteklo, vendar pa mi je šlo nekaj živcev ob spremljanju pošiljke, ki ni imela nobenih informacij kaj se z njo dogaja in sem ves čas mislil da je še v Nemčiji. Spraševal sem se zakaj se pot ne nadaljuje.
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Pregledno naročanje, čeprav je v seznamu veliko modelov pralnih strojev, možnost plačila preko banke po izdanem računu, korektno obveščanje o nahajanju prodanega artikla in sprejemljiv čas dostave od naročila in plačila naprej.
Hvala lepa, zelo sem zadovoljen!
Lep pozdrav, Marko Jeretina
Procedura d'ordine chiara, nonostante la vasta gamma di modelli di lavatrici disponibili, possibilità di pagamento tramite bonifico bancario dopo l'emissione della fattura, corretta comunicazione della posizione dell'articolo venduto e tempi di consegna accettabili dall'ordine al pagamento.
Grazie mille, sono molto soddisfatto!
Cordiali saluti, Marko Jeretina
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Satisfied
The product overview in the shop is simple and ordering is appropriate. The product is as ordered (remote control TV). I am satisfied. I received the ordered product in 4 working days, which is also okay. The price of the product is resonable. Thank you.
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I have ordered two refrigerator door shelves and one of them arrived broken. After request I've got sent another one that was also broken. After additional request I got another one that was not broken. The support and response was fast, so apart from few defective parts that could be due to package handling in post, I was happy with the service.
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Kindness, patience, and excellent customer service
Dear all,
Thank you so much for your kindness and for sending the refrigerator drawer once again, even though I wrote that there was no need to resend it and that I would somehow manage to glue the broken one myself.
As the saying goes, “third time’s the charm” — and this time the drawer finally arrived safely and without any damage.
I truly appreciate your friendly, professional, and unexpectedly generous handling of my complaint. It is rare nowadays to experience such genuine customer care, and I would like to sincerely praise your responsiveness and willingness to help.
I also noticed that this package was marked with a “Fragile” sticker, which may have helped ensure that the drawer arrived intact this time.
Thank you once again for your kindness, patience, and excellent customer service.
Wishing you all the best and many satisfied customers in the future.
Kind regards,
Lidija
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Vse na spletni strani je pregledno in povsod ti kaze kompatibilnost s tvojo mašino v mojem primeru pomivalnim strojem. Edino izboljšavo, katero bi izpostavil je ta, da se bi vsi deli katere sem narocil poslali skupaj z eno dostavno službo in ne dveh. Kajti ene dele sem dobil še isti teden, ko sem naročil, en rezervni del pa šele drugi teden.
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Pohvala
Presenečen glede odziva na pomoč in svetovanje glede izbire rezervnega dela starejšega hladilnika.
Dostava ažurna in hitra, enostavno plačilo.
Hvala, sem vas že priporočil naprej,
Lep pozdrav,
Anton Marolt
Verified
Košara za pomivalni stroj BOSCH je ustrezala, vendar ni bila za stroj ki ga imamo. Namenjena je za stroje s košaro za pribor, naš stroj pa ima polico za pribor in zato več mesta za posodo v spodnji košari. Zato sem uporabil dele nove košare da sem "popravil" staro košaro. Verjamem da je to napak firme BOSCH, saj je bila vnešena prav koda modela.
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The whole system; from the search, the information received, the ordering method, the delivery method and last but not least, the most important, a complete and understandable way of forwarding and replacing the purchased spare part.
Congratulations.
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Thank you for your positive response regarding the refund and for promptly sending a replacement for the broken item.
That is truly commendable, and I will certainly order spare parts from you again in the future if I need them.
Unfortunately, the replacement item also arrived broken. I will not request another replacement item. I will try to fix it with some super glue.
Thank you once again for your quick and kind response regarding the return of the item.
Perhaps it would be a good idea to package fragile items, such as hard plastic that breaks easily, more securely for shipping.
This shipment was also packaged rather inadequately and was not sufficiently protected, as the item was moving around inside a half-empty box. A box inside another box with a bit of crumpled paper is not enough to ensure that the package arrives safely to the customer.
No offense intended, please. You are still great!
Reply from FixPart.si
Draga Lidija, žal mi je, da izdelek ni bil dostavljen v dobrem stanju. Brezplačno smo vam poslali nov izdelek. Marija, služba za stranke FixPart
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Ok.
Enostavno je najti potrebne dele za aparate. Moti me edino zavajanje, glede dostave. Pisalo je 1-2 delovna dneva, prispelo šele tretji delovni dan. Niso me prepričali, da so deli originalni, saj se bistveno razlikuje od originala.
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The part fits perfectly.
Maybe add approximate delivery date according to its current location in the tracking section, because writing "package in transit" doesn't tell much. In the end I wasn't home when the part got here.
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Found what i need only with the machine product number.
There are few parts original and non original (compatible) with lower pricing.
Shipment was done the next day and delivery took only one day.
Excelent!
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prejet izdelek neoporečen, izvedba dostave pa nekoliko oporečna; naročena dostava v GLS paketom, mesto prevzema pa je bil bencinski servis, kjer je bilo potrebno poravnati simbolični znesek za predajo paketa. strošek ni problem , bolj moteča je negotovost ,kjer prevzeti paket
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I appreciate a quick response - the same day you got the confirmation of payment. Only delivery through DHL lasted longer than declared.
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Description to order was accurate and delivery was fast
Description was accurate, so the part is 100% compatible. Delivery was fast. The only objection would be the GSL delivery box points list, so we need not to choose one which is quite far away (instead of GLS delivery box just next door).
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Great customer support
What I particularly appreciated was the customer support. When I emailed a question about my purchase, I received a response within a day. The reply was honest and transparent, even though it wasn't the news I was hoping for—the shipment had been delayed because the item was temporarily unavailable. Nevertheless, I decided to wait, and I finally received my order just yesterday.
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I am satisfied with the website. It is surprising that it comes so quickly from abroad. I am also satisfied with GLS
First of all, you always have concerns about payment because there are so many abuses and I didn't know if I could trust you.
But apparently everything is ok
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If only...
I cannot imagine how you could possibly improve your servis. Clearly designed catalogue. Quickly processed order. Surprisingly swift delivery. If only all online companies where as simple and efficient as you are. Thank you very much.
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Speedy service, good delivery, still a bit pricey.
Not saying that it is excesivelly expensive, but paying approx 30 eur for a plastic leg for a dishwasher is kind of getting there. I will continue to use the service, but alas.
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- fixpart.si
- podpora@fixpart.si
- Nijmegen, NLD
About
FixPart.si je vaša zaupanja vredna spletna trgovina z nadomestnimi deli za gospodinjske aparate. Z obsežno izbiro milijonov delov za vodilne blagovne znamke vam omogočamo enostavno in cenovno ugodno p...
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