FixPart.si
Reviews:

2,110 total reviews   2,110 reviews in the last 12 months

Review summary

Customers consistently highlight the fast delivery, wide selection and availability of spare parts—especially for rare or older models—and a user-friendly website with clear structure and effective search functions. Customer support is frequently described as helpful, responsive, and friendly. Most customers are satisfied with the quality and accuracy of products received, and those who needed to return or replace items generally found the process effective. Many also find the prices fair and competitive. Some customers have reported delays or inconsistencies with delivery timeframes, and a few found communication with customer support challenging or unhelpful. There are occasional issues with product fit or damage, and some customers consider certain parts overpriced. Additionally, returns or replacements can sometimes be slow or require improved packaging.

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ReviewsFixPart.si

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Community member 
1 Reviews
 Verified
Pregledno naročanje, čeprav je v seznamu veliko modelov pralnih strojev, možnost plačila preko banke po izdanem računu, korektno obveščanje o nahajanju prodanega artikla in sprejemljiv čas dostave od naročila in plačila naprej. Hvala lepa, zelo sem zadovoljen! Lep pozdrav, Marko Jeretina Procedura d'ordine chiara, nonostante la vasta gamma di modelli di lavatrici disponibili, possibilità di pagamento tramite bonifico bancario dopo l'emissione della fattura, corretta comunicazione della posizione dell'articolo venduto e tempi di consegna accettabili dall'ordine al pagamento. Grazie mille, sono molto soddisfatto! Cordiali saluti, Marko Jeretina
Community member 
2 Reviews
 Verified

Kindness, patience, and excellent customer service

Dear all, Thank you so much for your kindness and for sending the refrigerator drawer once again, even though I wrote that there was no need to resend it and that I would somehow manage to glue the broken one myself. As the saying goes, “third time’s the charm” — and this time the drawer finally arrived safely and without any damage. I truly appreciate your friendly, professional, and unexpectedly generous handling of my complaint. It is rare nowadays to experience such genuine customer care, and I would like to sincerely praise your responsiveness and willingness to help. I also noticed that this package was marked with a “Fragile” sticker, which may have helped ensure that the drawer arrived intact this time. Thank you once again for your kindness, patience, and excellent customer service. Wishing you all the best and many satisfied customers in the future. Kind regards, Lidija
Community member 
1 Reviews
 Verified
Vse na spletni strani je pregledno in povsod ti kaze kompatibilnost s tvojo mašino v mojem primeru pomivalnim strojem. Edino izboljšavo, katero bi izpostavil je ta, da se bi vsi deli katere sem narocil poslali skupaj z eno dostavno službo in ne dveh. Kajti ene dele sem dobil še isti teden, ko sem naročil, en rezervni del pa šele drugi teden.
Community member 
2 Reviews
 Verified
Thank you for your positive response regarding the refund and for promptly sending a replacement for the broken item. That is truly commendable, and I will certainly order spare parts from you again in the future if I need them. Unfortunately, the replacement item also arrived broken. I will not request another replacement item. I will try to fix it with some super glue. Thank you once again for your quick and kind response regarding the return of the item. Perhaps it would be a good idea to package fragile items, such as hard plastic that breaks easily, more securely for shipping. This shipment was also packaged rather inadequately and was not sufficiently protected, as the item was moving around inside a half-empty box. A box inside another box with a bit of crumpled paper is not enough to ensure that the package arrives safely to the customer. No offense intended, please. You are still great!

Reply from FixPart.si

Draga Lidija, žal mi je, da izdelek ni bil dostavljen v dobrem stanju. Brezplačno smo vam poslali nov izdelek. Marija, služba za stranke FixPart
Community member 
1 Reviews
 Verified
I am satisfied with the website. It is surprising that it comes so quickly from abroad. I am also satisfied with GLS First of all, you always have concerns about payment because there are so many abuses and I didn't know if I could trust you. But apparently everything is ok
Community member 
1 Reviews
 Verified

Great customer support

What I particularly appreciated was the customer support. When I emailed a question about my purchase, I received a response within a day. The reply was honest and transparent, even though it wasn't the news I was hoping for—the shipment had been delayed because the item was temporarily unavailable. Nevertheless, I decided to wait, and I finally received my order just yesterday.
Community member 
1 Reviews
 Verified

If only...

I cannot imagine how you could possibly improve your servis. Clearly designed catalogue. Quickly processed order. Surprisingly swift delivery. If only all online companies where as simple and efficient as you are. Thank you very much.
Community member 
1 Reviews
 Verified

"Excellent experience from start to finish. The service was professional, communication was clear, and everything was handled quickly and efficiently. The quality exceeded my expectations, and I would

"Excellent experience from start to finish. The service was professional, communication was clear, and everything was handled quickly and efficiently. The quality exceeded my expectations, and I would definitely recommend them to others. Keep up the great work!"
Community member 
1 Reviews
 Verified
Z vašo pomočjo sem uspešno rešila svojo težavo. Pri vas sem dobila pravi rezervni del za pralni stroj Electrolux, za katerega je moj serviser trdil, da ga ni mogoče dobiti. Pohvalno je, da ste zelo hitro odzivni pri podpori uporabnikom. Zelo sem vam hvaležna za to dobro izkušnjo in sem vas že priporočila svojim prijateljem.
Community member 
1 Reviews
 Verified
Ker izdelka nismo mogli naročiti nikjer v Sloveniji ste bili edini , ki ste nam svetovali in kasneje izdelek poslali. Glede na to, da je bilo naročilo iz Nizozemske, je prišlo v zelo kratkem času.
Community member 
2 Reviews
 Verified
Kupila sem vrata za hladilni del skrinje. Kljukica ziroma zatič ni bil priložen. Brez njega vrata ne stojijo. Na moja vprašanja nikakor nisem dobila nasveta kaj naj naredim. Zato sem posebej dokupila zatič. Zato je bila cena za 20 evr višja. In plačati sem .orala dvojno poštnino. Kar ni fer. Lep pozdrav.
Community member 
1 Reviews
 Verified

Overall very good user experience

I like good website (simple with all relevant data). Service was great (ordering, paying, shippment, tracking) and finally product was good quality as described!
Community member 
1 Reviews
 Verified

Delay in delivery, part did not fit to the model

3 days late in delivery, the part received did not fit the dishcare model Bosch SMV46GX00E/04 even though the model is listed in the spare part compatibility spec. The problem was that the round part of the spare part was too big and there wasn't enough space to install it. We solved the problem by strongly pushing the part into the spar part location and mending what was around the part to find just enough space to fit. And it works.
Community member 
1 Reviews
 Verified
I asked support for new reservoir for my iron and got negative feedback "Unfortunately we don't have reservoir for your model of iron". I asked about reservoir part number for my iron in Gemini and got correct part number and ordered it on Fixpart.si. I think you need to improve skills of your support.
Community member 
1 Reviews
 Verified

Wrong replacement part (wrong listing)

I bought a replacement part ( AltPart - lüftermotor alternativ für bosch/siemens, miele, smeg) and I double checked that it fits my Bosch fridge-freezer and according to their website it should have been the right replacement, but it was completely wrong. The wrong size and the wrong connector. But I was able to return the item and get the money back. The whole process took a bit too long, but it worked out in the end. They should really double check every part to make sure it fits the right machine and save their customers the headache and wasting their time.
Community member 
1 Reviews
 Verified

Firt time customer

I sent an enquiry about spare part of an apliance which broke. Got quick and exact answer of what i needed. Also delivery was quick and without bad experience.
Community member 
1 Reviews
 Verified

Pohvalno

Pozdravljeni. Hvala za original izdelek in hitro dostavo. Prav tako ponujate zelo veliko zbirko delov za vse možne aparate. Pohvalno.
Community member 
1 Reviews
 Verified
Hitra dostava! Super je da ne rabim menjat celega brivnika,ki je krepko cez 100€ ampak sem imela moznost kupit tukaj samo nastavek,ki se mi je zlomil🙂
Community member 
1 Reviews
 Verified

Great service, I wish the description was better.

I received my drawer quickly. It fits perfectly. 4 stars because I wish the description on the site was better (I wasn’t 100% sure I was getting a bottom drawer, I only assumed by looking at a photo).
Community member 
1 Reviews
 Verified

Perfect fit

I got what i oredered and its perfect. Original part cheaper then in shop and eazy to install. Will be ordering more if needed.

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