FixPart.si
Reviews:

2,538 total reviews   2,538 reviews in the last 12 months

4.71

Excellent

2,538 total reviews
2,538 reviews in the last 12 months

5
84 %
4
9 %
3
2 %
2
1 %
1
3 %

Review summary

Customers frequently praise the fast shipping, responsive and helpful customer support, as well as the website's ease of use and clear information, making it simple to find and order the correct parts. Many are satisfied with the broad selection and stock of parts, effective communication regarding orders, and the generally positive experience with product compatibility. The resolution process for returns or damaged items is also commended by most reviewers. Some customers express dissatisfaction with delivery delays or inaccurate estimates, occasional mismatches or compatibility issues with parts, and unhelpful or insufficient support experiences. There are also mentions of lack of or unclear updates regarding order status, out-of-stock items or long waits, and repeated problems with returns or damaged products.

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ReviewsFixPart.si

(69)
(37)
(52)
(237)
(2143)
Community member 
1 Reviews
 Verified
Pregledno naročanje, čeprav je v seznamu veliko modelov pralnih strojev, možnost plačila preko banke po izdanem računu, korektno obveščanje o nahajanju prodanega artikla in sprejemljiv čas dostave od naročila in plačila naprej. Hvala lepa, zelo sem zadovoljen! Lep pozdrav, Marko Jeretina Procedura d'ordine chiara, nonostante la vasta gamma di modelli di lavatrici disponibili, possibilità di pagamento tramite bonifico bancario dopo l'emissione della fattura, corretta comunicazione della posizione dell'articolo venduto e tempi di consegna accettabili dall'ordine al pagamento. Grazie mille, sono molto soddisfatto! Cordiali saluti, Marko Jeretina
Community member 
2 Reviews
 Verified

Kindness, patience, and excellent customer service

Dear all, Thank you so much for your kindness and for sending the refrigerator drawer once again, even though I wrote that there was no need to resend it and that I would somehow manage to glue the broken one myself. As the saying goes, “third time’s the charm” — and this time the drawer finally arrived safely and without any damage. I truly appreciate your friendly, professional, and unexpectedly generous handling of my complaint. It is rare nowadays to experience such genuine customer care, and I would like to sincerely praise your responsiveness and willingness to help. I also noticed that this package was marked with a “Fragile” sticker, which may have helped ensure that the drawer arrived intact this time. Thank you once again for your kindness, patience, and excellent customer service. Wishing you all the best and many satisfied customers in the future. Kind regards, Lidija
Community member 
1 Reviews
 Verified
Vse na spletni strani je pregledno in povsod ti kaze kompatibilnost s tvojo mašino v mojem primeru pomivalnim strojem. Edino izboljšavo, katero bi izpostavil je ta, da se bi vsi deli katere sem narocil poslali skupaj z eno dostavno službo in ne dveh. Kajti ene dele sem dobil še isti teden, ko sem naročil, en rezervni del pa šele drugi teden.
Community member 
2 Reviews
 Verified
Košara za pomivalni stroj BOSCH je ustrezala, vendar ni bila za stroj ki ga imamo. Namenjena je za stroje s košaro za pribor, naš stroj pa ima polico za pribor in zato več mesta za posodo v spodnji košari. Zato sem uporabil dele nove košare da sem "popravil" staro košaro. Verjamem da je to napak firme BOSCH, saj je bila vnešena prav koda modela.
Community member 
1 Reviews
 Verified
The whole system; from the search, the information received, the ordering method, the delivery method and last but not least, the most important, a complete and understandable way of forwarding and replacing the purchased spare part. Congratulations.
Community member 
2 Reviews
 Verified
Thank you for your positive response regarding the refund and for promptly sending a replacement for the broken item. That is truly commendable, and I will certainly order spare parts from you again in the future if I need them. Unfortunately, the replacement item also arrived broken. I will not request another replacement item. I will try to fix it with some super glue. Thank you once again for your quick and kind response regarding the return of the item. Perhaps it would be a good idea to package fragile items, such as hard plastic that breaks easily, more securely for shipping. This shipment was also packaged rather inadequately and was not sufficiently protected, as the item was moving around inside a half-empty box. A box inside another box with a bit of crumpled paper is not enough to ensure that the package arrives safely to the customer. No offense intended, please. You are still great!

Reply from FixPart.si

Draga Lidija, žal mi je, da izdelek ni bil dostavljen v dobrem stanju. Brezplačno smo vam poslali nov izdelek. Marija, služba za stranke FixPart
Community member 
1 Reviews
 Verified

Ok.

Enostavno je najti potrebne dele za aparate. Moti me edino zavajanje, glede dostave. Pisalo je 1-2 delovna dneva, prispelo šele tretji delovni dan. Niso me prepričali, da so deli originalni, saj se bistveno razlikuje od originala.
Community member 
1 Reviews
 Verified
The part fits perfectly. Maybe add approximate delivery date according to its current location in the tracking section, because writing "package in transit" doesn't tell much. In the end I wasn't home when the part got here.
Community member 
1 Reviews
 Verified
Found what i need only with the machine product number. There are few parts original and non original (compatible) with lower pricing. Shipment was done the next day and delivery took only one day. Excelent!
Community member 
1 Reviews
 Verified
prejet izdelek neoporečen, izvedba dostave pa nekoliko oporečna; naročena dostava v GLS paketom, mesto prevzema pa je bil bencinski servis, kjer je bilo potrebno poravnati simbolični znesek za predajo paketa. strošek ni problem , bolj moteča je negotovost ,kjer prevzeti paket
Community member 
1 Reviews
 Verified

Description to order was accurate and delivery was fast

Description was accurate, so the part is 100% compatible. Delivery was fast. The only objection would be the GSL delivery box points list, so we need not to choose one which is quite far away (instead of GLS delivery box just next door).
Community member 
1 Reviews
 Verified
I am satisfied with the website. It is surprising that it comes so quickly from abroad. I am also satisfied with GLS First of all, you always have concerns about payment because there are so many abuses and I didn't know if I could trust you. But apparently everything is ok
Community member 
1 Reviews
 Verified

Great customer support

What I particularly appreciated was the customer support. When I emailed a question about my purchase, I received a response within a day. The reply was honest and transparent, even though it wasn't the news I was hoping for—the shipment had been delayed because the item was temporarily unavailable. Nevertheless, I decided to wait, and I finally received my order just yesterday.
Community member 
1 Reviews
 Verified

If only...

I cannot imagine how you could possibly improve your servis. Clearly designed catalogue. Quickly processed order. Surprisingly swift delivery. If only all online companies where as simple and efficient as you are. Thank you very much.
Community member 
1 Reviews
 Verified

Great selection of genuine parts

Part search is very easy. Replacement part was genuine spare part which fitted perfectly. I ordered second time from this store and everytime there was nothing to complain. I'm very happy with the purchase!
B F
Bostjan F.
3 Reviews
 Verified

Vse super, TOP.

Super spletna stran z odlično in pregledno ponudbo. Dobil točno to kar sem želel in naročil. Cenovno ne vem kako so ugodni, ker nimam primerjave, so bili pa odzivni in hitra dostava.
Community member 
1 Reviews
 Verified

"Excellent experience from start to finish. The service was professional, communication was clear, and everything was handled quickly and efficiently. The quality exceeded my expectations, and I would

"Excellent experience from start to finish. The service was professional, communication was clear, and everything was handled quickly and efficiently. The quality exceeded my expectations, and I would definitely recommend them to others. Keep up the great work!"
Community member 
1 Reviews
 Verified
I was very pleasantly surprised by the fast and accurate delivery of spare parts for my food processor, even though it is already an older model. Excellent service!
Community member 
1 Reviews
 Verified
S svetlobno hitrostjo ste nam dostavili naročeni predmet, natančna sporočila,zanimiva točkovna motivacija za nova naročila,primerna cena in občutek odgovornega sodelovanja...LPK
Community member 
1 Reviews
 Verified
Z vašo pomočjo sem uspešno rešila svojo težavo. Pri vas sem dobila pravi rezervni del za pralni stroj Electrolux, za katerega je moj serviser trdil, da ga ni mogoče dobiti. Pohvalno je, da ste zelo hitro odzivni pri podpori uporabnikom. Zelo sem vam hvaležna za to dobro izkušnjo in sem vas že priporočila svojim prijateljem.

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Contact

FixPart.si

  • fixpart.si
  • podpora@fixpart.si
  • Nijmegen, NLD
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About

FixPart.si

FixPart.si je vaša zaupanja vredna spletna trgovina z nadomestnimi deli za gospodinjske aparate. Z obsežno izbiro milijonov delov za vodilne blagovne znamke vam omogočamo enostavno in cenovno ugodno p...

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