Review summary
Customers appreciate the fast delivery, the wide selection of spare parts including rare or older items, and the ease of navigating the website and placing orders. Many also praise customer support for its responsiveness and helpfulness, and note that packaging often protects products well. However, some customers report occasional delivery delays. Opinions on pricing are divided, with concerns about the expense of shipping and parts. A few customers experience issues with mismatched or insufficiently described items, skill or communication gaps in customer support, and inadequate packaging for fragile products.
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How Trusted Shops prevents fake reviewsReviewsFixPart.si
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Verified
Kindness, patience, and excellent customer service
Dear all,
Thank you so much for your kindness and for sending the refrigerator drawer once again, even though I wrote that there was no need to resend it and that I would somehow manage to glue the broken one myself.
As the saying goes, “third time’s the charm” — and this time the drawer finally arrived safely and without any damage.
I truly appreciate your friendly, professional, and unexpectedly generous handling of my complaint. It is rare nowadays to experience such genuine customer care, and I would like to sincerely praise your responsiveness and willingness to help.
I also noticed that this package was marked with a “Fragile” sticker, which may have helped ensure that the drawer arrived intact this time.
Thank you once again for your kindness, patience, and excellent customer service.
Wishing you all the best and many satisfied customers in the future.
Kind regards,
Lidija
Verified
Thank you for your positive response regarding the refund and for promptly sending a replacement for the broken item.
That is truly commendable, and I will certainly order spare parts from you again in the future if I need them.
Unfortunately, the replacement item also arrived broken. I will not request another replacement item. I will try to fix it with some super glue.
Thank you once again for your quick and kind response regarding the return of the item.
Perhaps it would be a good idea to package fragile items, such as hard plastic that breaks easily, more securely for shipping.
This shipment was also packaged rather inadequately and was not sufficiently protected, as the item was moving around inside a half-empty box. A box inside another box with a bit of crumpled paper is not enough to ensure that the package arrives safely to the customer.
No offense intended, please. You are still great!
Reply from FixPart.si
Draga Lidija, žal mi je, da izdelek ni bil dostavljen v dobrem stanju. Brezplačno smo vam poslali nov izdelek. Marija, služba za stranke FixPart
Verified
Z vašo pomočjo sem uspešno rešila svojo težavo. Pri vas sem dobila pravi rezervni del za pralni stroj Electrolux, za katerega je moj serviser trdil, da ga ni mogoče dobiti. Pohvalno je, da ste zelo hitro odzivni pri podpori uporabnikom. Zelo sem vam hvaležna za to dobro izkušnjo in sem vas že priporočila svojim prijateljem.
Verified
Kupila sem vrata za hladilni del skrinje. Kljukica ziroma zatič ni bil priložen. Brez njega vrata ne stojijo. Na moja vprašanja nikakor nisem dobila nasveta kaj naj naredim. Zato sem posebej dokupila zatič. Zato je bila cena za 20 evr višja. In plačati sem .orala dvojno poštnino. Kar ni fer. Lep pozdrav.
Verified
Delay in delivery, part did not fit to the model
3 days late in delivery, the part received did not fit the dishcare model Bosch SMV46GX00E/04 even though the model is listed in the spare part compatibility spec. The problem was that the round part of the spare part was too big and there wasn't enough space to install it.
We solved the problem by strongly pushing the part into the spar part location and mending what was around the part to find just enough space to fit. And it works.
Verified
I asked support for new reservoir for my iron and got negative feedback "Unfortunately we don't have reservoir for your model of iron". I asked about reservoir part number for my iron in Gemini and got correct part number and ordered it on Fixpart.si.
I think you need to improve skills of your support.
Verified
Wrong replacement part (wrong listing)
I bought a replacement part ( AltPart - lüftermotor alternativ für bosch/siemens, miele, smeg) and I double checked that it fits my Bosch fridge-freezer and according to their website it should have been the right replacement, but it was completely wrong. The wrong size and the wrong connector.
But I was able to return the item and get the money back. The whole process took a bit too long, but it worked out in the end.
They should really double check every part to make sure it fits the right machine and save their customers the headache and wasting their time.
Verified
Naročilo je bilo razumljivo, hitro. Toda manjka ena malenkost. Pri nakupu nisem bila opozorjena da vrata zmrzovalnega predala ne bom mogla montirati ker ni priložena kljukica. Torej brez naročila kljukice- zatiča so vrata neuporabna.Pa lep pozdrav.
Verified
I wanted to deliver on a different address, wrote it in the place they want it, but they dodn't deliver to the address I want them to. Anyway, delivery was fast and well packed. I am happy to find they store because I need many spare parts and they realy have them. Super store.
Verified
Incredible number of spare parts in stock even for older models, very fast delivery, reasonable prices, highly recommended
Verified
Great customer support, helped me find the part I needed. Fast shipping and the correct item came and works fine now.
Verified
Even extremely rare part are available
It was easy to find the extremely rare part which I needed for my Sony TV. The part came in less then 7 days to Slovenia.
Verified
well-structured website
The website was well-structured and the function for searching individual parts within a specific device or appliance worked excellently. The delivery was completed on the agreed date, and the delivery person kept us informed about the delivery status throughout the process.
Verified
Rok dostave
Če piše, dobavljivo v roku 2-3 dni, potem naj tako bo. Lahko pa napišete 2-3 tedne saj naročenega izdelka (naročeno 2.6.) še do danes nisem dobil. Tako da se moja ocena nanaša izgljučno na trajanje dostave, oziroma, zavajanje na spletni strani. Ostalo še ne morem ocenjevati, ker še ni prišlo.
Verified
Everything is super, only what i missing is posibiluty to delete song (if i don't likecor if it is only test.
Verified
I like the variety of product they have. Tjeir inventory is just amazing. Spare parts for practically everything.
Verified
Zelo dobra izkušnja. Pregledna spletna stran, dobre cene. Dobro zapakirano. Da pa ne govorim o dostavi. Hitreje verjetno ne more biti, razen, če si doma zraven skladišča.😁😁
Verified
Visoka cena, tesnilo 25 wur, narejeno za 3 eur. Toje ropanje potrošnikov.
Kar se tiče dobave vse Ok. Malo me smotilo da plačevanje v tujino Nizozemska, sem že bil skeptičen ali bo kaj iz tega.
Verified
Thanks to fix parts my air conditioner finally works. I like part searching function, rare one that really works
Verified
https://fixpart.si/izdelek/bosch-siemens-10006917-mehanska-kljucavnica-vrat-pomivalni-stroj
Naročil sem novo ključavnico vrat ker se je stara polomila. Menjava je potekala hitro, stroj ponovno dela brez problema.