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Top positive review
Aug 26, 2023
Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
customs is a national regulation. It is levied by your country to regulate imports. As a retailer, we have no influence on this.
Aug 25, 2023
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Please let us know how we can improve our service and reach all stars.
Service from Conrad was efficient. Unfortunately the only choice of courier was not so good. UPS claimed they tried to deliver. They did not. Someone was in the entire day and no attempt was made to deliver. Further, the only was to control the delivery was to download their app. I do not want another app cluttering up my phone and selling on my personal data. Please provide other alternatives for shipping.
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Please let us know how we can improve our service and reach all stars.
Aug 17, 2023
Verified review
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Please let us know how we can improve our service and reach all stars.
deliver all items together if delivery is very close
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Jun 28, 2023
Verified review
Took longer than I thought for delivery.
But worth the wait. Both items of a high standard
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for the positive feedback.
Jun 20, 2023
Verified review
Organizator crăpat
Mi-a plăcut seriozitatea și promptitudinea dumneavoastră dar una dintre Organizatoare a avut crăpături iar pe mijloc a fost rupta o bucata, după cum se poate vedea din imagini.
As dori sa menționez ca, cutia de carton, în care au fost impachetate organizatoarele, nu a fost deteriorata deloc.
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Jun 5, 2023
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Arduino Opto WiFi
Delivered to the UK as when stated when ordered. Took about a week.
Only issues were with UPS where I couldn't arrange delivery to be changed to the following day via their website. Delivered two days later. Be careful as got a delivery invoice from UPS.
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May 24, 2023
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Order arrived only after a few emails were sent, because the seller changed the order number in the pro-forma that did not match the initial order number, it was unclear which number to enter, and then due to mismatch they stopped processing the order. It took about 4 weeks to get my order (received 05.24, order paid 04.27).
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for the positive feedback.
May 11, 2023
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Apr 26, 2023
Verified review
Mobile phone on the parcel
Please for my next orders you write on the parcel my mobile phone the courier could find me easier !
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