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conrad.com
Reviews

: 5,056Good

4.38

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Reviews for conrad.com

437 verified reviews in the last 12 months

5,056 total reviews
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

conrad.com customer
Nov 14, 2022
 Verified review
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them... ........... BAD EXPERIENCE WITH UPS, AS USUAL As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE. AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE. From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>

Top negative review

conrad.com customer
Jan 18, 2023
 Verified review
You should charge for any duty to be paid at the point of purchase not surprise customers with a bill at the door. Even after paying the duty via phone the delivery person was still asking for the funds and demanded proof I'd paid, The payment via phone wasn't great either, they provide a telephone number to call and then transfer you to what appears an overseas contact. DPS just as bad obviously.

Reviews for conrad.com

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conrad.com customer
8 days ago
 Verified review
We received the power supply bended from the back.
conrad.com customer
Aug 8, 2023
 Verified review
You send the parcel w/o my sharp delivery address and phone! UPS late with one week because of this but the goods was emergency one peaces!
conrad.com customer
Aug 7, 2023
 Verified review

Most arrogant feedback

I ordered 2 different items (4 pieces each) and got an order confirmation for both. I got only 1 item (4 pieces) delivered. I sent an email explaining why one item without the other one is of no use for me and asked for help. The answer from customer service: "Pos 10 will never come". What do you think: more than 1 star?
conrad.com customer
Jul 29, 2023
 Verified review

SHORTAGE

We had ordered and paid for 03 (Three) Pieces of Apple 5W USB Power Adapter Charger BUST WE HAVE RECEIVED ONLY 02 (Two) Units thru' UPS Express Pvt Ltd. Kindly arrange to refund for 01 (One) Unit.
conrad.com customer
Jul 13, 2023
 Verified review
I've requested to cancelled the order same but still processed and dispatched.
conrad.com customer
Jul 4, 2023
 Verified review
We did not got the shipment. Where is it?
conrad.com customer
Jun 6, 2023
 Verified review
Quantity received is short of 10pcs out of 24pcs we order.
conrad.com customer
Jun 1, 2023
 Verified review
they write that the customer can cancel the order if it is still pending but they do not accept cancellations. They also change shipping location and shipping date from 2 to 9 weeks after purchase ,with no right to cancel .Account deletion requested from us , still waiting.They answered,, go ahead for a paypal conflict,,,they will then ,,correct,, their policy
conrad.com customer
Apr 14, 2023
 Verified review
The package was not delivered
conrad.com customer
Apr 5, 2023
 Verified review

Wrong pricing on invoice ie invoice…Rude person in sales dept

Wrong pricing on invoice ie invoice stated 26.98 euros ...60.88 euros was taken from my account. First part of delivery ok, second items were delayed by one week approx. After near one month I emailed sales the dept (KATRIN WOLBANG) only to be told that the delay will be an extra few weeks....I explained that if they arrived by this date I will NOT cancel and will NOT give negative feedback....However WOLBANG emailed me again asking why I would be giving negative feedback...I explained yet again that I would NOT if the items were delivered as she promised....I asked her not to email me again and waste anymore of my time as the only email I wanted to receive was when the items were delivered...SHE EMAILED ME AGAIN!!!!.......I have now cancelled the order and demand a full refund....As yet I have only given negative feedback to your company,but feel that if this issue is not resolved and apologies given,I will go to social media
conrad.com customer
Mar 23, 2023
 Verified review
Package damaged by poor packing. A transformer of 2.5kg dumped in a box with other goods. Was delayed by UPS because of this. Conrad refused to take action with UPS for clearance.
Answer by conrad.com
Apr 4, 2023
Dear Customer, I am sure the defective items have been replaced.
conrad.com customer
Mar 8, 2023
 Verified review
Worst e retailer experience ever, they sent me a chainsaw in packaging that was ripped and re taped anyone with intelligence in the warehouse could see this was returned by someone else, missing all main parts & customer service will not return my emails. I phoned the head office and they refused to deal with my problem. Still waiting for a response
conrad.com customer
Jan 27, 2023
 Verified review

Refund missing for returned order 2004187843

Order: 2004187843, all items returned but not refunded. Tracking: RI328844760BG shows return parcel successfully delivered to Conrad warehouse. Sent my return details by email on Jan. 25 to customer service, they replied: when we receive your return we will process the refund. But the return has been already received by them many days ago. After I explained them the situation they stoped replying to my emails. This not what I expected from store with such high reputation.
conrad.com customer
Jan 24, 2023
 Verified review
The Hoist was damaged on delivery. I requested the Hoist be packaged securely, but it was not and is damaged just like the last order I made so will need to be returned. In addition I ordered two Hoists, only one has arrived although two electrical leads were sent, where is the other Hoist? I will add customer services were very good at replacing the last one, it is just a shame someone has not taken the care to package them correctly in the first place.
conrad.com customer
Jan 15, 2023
 Verified review

I have been stolen from this company

They charged me an amount they shouldn't have charged and as advertised on their website they should have give me back after checking our VAT number, and three months later no money back nor even reply to my emails. This is not a normal procedure for a decent company. They use misleading advertising, as they clearly state on their website that on these cases the give you back the vat amount as soon as they verify your VAT number. Now I have paid VAT for my purchase with them on my country, and I have paid also the VAT amount to them. A real scam
Answer by conrad.com
Jan 22, 2023
Dear Customer, We have reviewed your case and your credit of 19.13 EUR has already been refunded.
conrad.com customer
Jan 4, 2023
 Verified review
The box of the gaming chair is very broken. This chair is for a Christmas gift. I don’t know if the chair is ok, because we haven’t open yet.
Answer by conrad.com
Jan 17, 2023
Dear Customer, Please give us the order number so that we can solve your problem. Unfortunately, we can not assign it.
conrad.com customer
Jan 3, 2023
 Verified review
Don't answer phone, sent faulty goods. Very irritated!
Answer by conrad.com
Jan 17, 2023
Dear Customer, we do not have telephone service. Please give us the order number so that we can solve your problem. Unfortunately, we can not assign it.
conrad.com customer
Dec 29, 2022
 Verified review
You were misinformed. I will return your package. I only have one package left that had a socket.
Answer by conrad.com
Jan 3, 2023
Dear Customer, please feel free to contact the customer service of conrad.de - Germany - to solve their problem.
conrad.com customer
Dec 26, 2022
 Verified review
Packaging does not use crates causing dented goods. This is very disappointing.
Answer by conrad.com
Jan 3, 2023
Dear Customer, thank you for your feedback. Unfortunately, you have not communicated this to our customer service, so we had no way to offer you a solution.
conrad.com customer
Dec 26, 2022
 Verified review
Packaging does not use crates causing dented goods. This is very disappointing.
Answer by conrad.com
Jan 3, 2023
Dear Customer, thank you for your feedback. Unfortunately, you have not communicated this to our customer service, so we had no way to offer you a solution.