conrad.com

Reviews

We received the power supply bended from the back.

You send the parcel w/o my sharp delivery address and phone! UPS late with one week because of this but the goods was emergency one peaces!

I ordered 2 different items (4 pieces each) and got an order confirmation for both. I got only 1 item (4 pieces) delivered. I sent an email explaining why one item without the other one is of no use for me and asked for help. The answer from customer service: "Pos 10 will never come". What do you think: more than 1 star?

We had ordered and paid for 03 (Three) Pieces of Apple 5W USB Power Adapter Charger BUST WE HAVE RECEIVED ONLY 02 (Two) Units thru' UPS Express Pvt Ltd. Kindly arrange to refund for 01 (One) Unit.

I've requested to cancelled the order same but still processed and dispatched.

We did not got the shipment. Where is it?

Quantity received is short of 10pcs out of 24pcs we order.

they write that the customer can cancel the order if it is still pending but they do not accept cancellations. They also change shipping location and shipping date from 2 to 9 weeks after purchase ,with no right to cancel .Account deletion requested from us , still waiting.They answered,, go ahead for a paypal conflict,,,they will then ,,correct,, their policy

The package was not delivered

Wrong pricing on invoice ie invoice stated 26.98 euros ...60.88 euros was taken from my account. First part of delivery ok, second items were delayed by one week approx. After near one month I emailed sales the dept (KATRIN WOLBANG) only to be told that the delay will be an extra few weeks....I explained that if they arrived by this date I will NOT cancel and will NOT give negative feedback....However WOLBANG emailed me again asking why I would be giving negative feedback...I explained yet again that I would NOT if the items were delivered as she promised....I asked her not to email me again and waste anymore of my time as the only email I wanted to receive was when the items were delivered...SHE EMAILED ME AGAIN!!!!.......I have now cancelled the order and demand a full refund....As yet I have only given negative feedback to your company,but feel that if this issue is not resolved and apologies given,I will go to social media

Package damaged by poor packing. A transformer of 2.5kg dumped in a box with other goods. Was delayed by UPS because of this. Conrad refused to take action with UPS for clearance.

Worst e retailer experience ever, they sent me a chainsaw in packaging that was ripped and re taped anyone with intelligence in the warehouse could see this was returned by someone else, missing all main parts & customer service will not return my emails. I phoned the head office and they refused to deal with my problem. Still waiting for a response

Order: 2004187843, all items returned but not refunded. Tracking: RI328844760BG shows return parcel successfully delivered to Conrad warehouse. Sent my return details by email on Jan. 25 to customer service, they replied: when we receive your return we will process the refund. But the return has been already received by them many days ago. After I explained them the situation they stoped replying to my emails. This not what I expected from store with such high reputation.

The Hoist was damaged on delivery. I requested the Hoist be packaged securely, but it was not and is damaged just like the last order I made so will need to be returned. In addition I ordered two Hoists, only one has arrived although two electrical leads were sent, where is the other Hoist? I will add customer services were very good at replacing the last one, it is just a shame someone has not taken the care to package them correctly in the first place.

They charged me an amount they shouldn't have charged and as advertised on their website they should have give me back after checking our VAT number, and three months later no money back nor even reply to my emails. This is not a normal procedure for a decent company. They use misleading advertising, as they clearly state on their website that on these cases the give you back the vat amount as soon as they verify your VAT number. Now I have paid VAT for my purchase with them on my country, and I have paid also the VAT amount to them. A real scam

The box of the gaming chair is very broken. This chair is for a Christmas gift. I don’t know if the chair is ok, because we haven’t open yet.

Don't answer phone, sent faulty goods. Very irritated!

You were misinformed. I will return your package. I only have one package left that had a socket.

Packaging does not use crates causing dented goods. This is very disappointing.

Packaging does not use crates causing dented goods. This is very disappointing.