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TrustmarkValid
certified since: Aug 29, 2013
updated on: Mar 25, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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Reviews for conrad.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Nov 14, 2022
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them...
...........
BAD EXPERIENCE WITH UPS, AS USUAL
As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE.
AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE.
From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
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the most relevant critical review
Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work.
I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues.
I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result.
I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.”
I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible."
I am in the dark as to whether or not I will ever receive a reply!!
I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com
Verified review
2 days ago
Package damaged by poor packing. A transformer of 2.5kg dumped in a box with other goods. Was delayed by UPS because of this. Conrad refused to take action with UPS for clearance.
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Verified review
Mar 8, 2023
Worst e retailer experience ever, they sent me a chainsaw in packaging that was ripped and re taped anyone with intelligence in the warehouse could see this was returned by someone else, missing all main parts & customer service will not return my emails. I phoned the head office and they refused to deal with my problem. Still waiting for a response
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Verified review
Jan 27, 2023
Order: 2004187843, all items returned but not refunded. Tracking: RI328844760BG shows return parcel successfully delivered to Conrad warehouse. Sent my return details by email on Jan. 25 to customer service, they replied: when we receive your return we will process the refund. But the return has been already received by them many days ago. After I explained them the situation they stoped replying to my emails. This not what I expected from store with such high reputation.
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Verified review
Jan 24, 2023
The Hoist was damaged on delivery. I requested the Hoist be packaged securely, but it was not and is damaged just like the last order I made so will need to be returned. In addition I ordered two Hoists, only one has arrived although two electrical leads were sent, where is the other Hoist? I will add customer services were very good at replacing the last one, it is just a shame someone has not taken the care to package them correctly in the first place.
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Verified review
Jan 15, 2023
They charged me an amount they shouldn't have charged and as advertised on their website they should have give me back after checking our VAT number, and three months later no money back nor even reply to my emails. This is not a normal procedure for a decent company. They use misleading advertising, as they clearly state on their website that on these cases the give you back the vat amount as soon as they verify your VAT number. Now I have paid VAT for my purchase with them on my country, and I have paid also the VAT amount to them. A real scam
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Answer by conrad.com
Jan 22, 2023
Dear Customer,
We have reviewed your case and your credit of 19.13 EUR has already been refunded.
Verified review
Jan 4, 2023
The box of the gaming chair is very broken. This chair is for a Christmas gift. I don’t know if the chair is ok, because we haven’t open yet.
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Answer by conrad.com
Jan 17, 2023
Dear Customer,
Please give us the order number so that we can solve your problem. Unfortunately, we can not assign it.
Verified review
Jan 3, 2023
Don't answer phone, sent faulty goods. Very irritated!
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Answer by conrad.com
Jan 22, 2023
Dear Customer,
we do not have telephone service.
Please give us the order number so that we can solve your problem. Unfortunately, we can not assign it.
Verified review
Dec 29, 2022
You were misinformed. I will return your package. I only have one package left that had a socket.
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Answer by conrad.com
Jan 3, 2023
Dear Customer,
please feel free to contact the customer service of conrad.de - Germany - to solve their problem.
Verified review
Dec 26, 2022
Packaging does not use crates causing dented goods. This is very disappointing.
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Answer by conrad.com
Jan 3, 2023
Dear Customer,
thank you for your feedback.
Unfortunately, you have not communicated this to our customer service, so we had no way to offer you a solution.
Verified review
Dec 26, 2022
Packaging does not use crates causing dented goods. This is very disappointing.
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Answer by conrad.com
Jan 3, 2023
Dear Customer,
thank you for your feedback.
Unfortunately, you have not communicated this to our customer service, so we had no way to offer you a solution.
Verified review
Dec 25, 2022
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Answer by conrad.com
Jan 3, 2023
Dear Customer,
please feel free to contact our customer service with your feedback. We are always trying to improve our customer service and take care of your concerns.
Verified review
Dec 10, 2022
Rate quoted online & Proforma Submitted amount differs, Conrad people does'n;t understand Customer comfort or uncomfort zone
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
Firstly we want to apologize for any inconveniences caused.
Please be assured that we have the customer's best interests in mind.
Unfortunately we are not able to tend to this issue over this platform, so please send us a mail to sales@conrad.com.
Kind regards,
Your Conrad Customer Service Team
Verified review
Dec 7, 2022
first problem my e-mail was already registred but I only have used conrad.se. Next problem I couldn't register my order. Katrin Wolbang fixed it and help to get a proforma invoice that I paid. Next problem my second parcel was held at custom after some days I was looking at UPS detail, they need to contact me. I send them may phone number and they contacted me for my passport or nif number. After that I received my parcel if I payed custom 50 Euro. Whay did'nt UPS hade my phone and e-mail and inform me about custom fee?
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Answer by conrad.com
Dec 7, 2022
Good day,
thank you for your feedback.
Firstly we want to apologize for all inconveniences caused.
Unfortunately we are not able to tend to this issue on this platform.
A responsible employee will get back to you as soon as possible.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Nov 21, 2022
Ich musste Zoll zahlen. Bei der Bestellung wurde das nicht angegeben!
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Verified review
Nov 16, 2022
Hard to reach. No response on email phone number is unavailable.
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Verified review
Nov 15, 2022
Before placing the order, I asked for confirmation that the products are in stock. I received confirmation on 29.08.2022 that the products are in stock. A rather large part of the order was not in stock and we haven’t yet received the order. I have not received even an email related to this. I sent 2 emails but I didn't receive any reply. I didn't think that a company like Conrad lends itself to such things.
To put on the website that the products are in stock, to confirm in writing that the products are in stock and not to have the products in stock and not to even send an email informing you of the real situation, is incomprehensible.
The problem is that I really need these products and I chose Conrad because they confirmed that they have them in stock.
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Verified review
Nov 10, 2022
The dust bag is not serviceable, this is an expensive unit.
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Answer by conrad.com
Nov 11, 2022
Good day,
thank you for your feedback!
Firstly, we want to apologize for any inconveniences caused.
Unfortunately we are not able to resolve this issue over this platform, so please send us a mail to sales@conrad.com, so we can look into it.
Thank you in advance.
Your Conrad Customer Service Team
Verified review
Nov 10, 2022
Chaos ! Pell-mell !
One order ... three invoices ... three parcels!
ten days for delivery .... and not all arrived.
total disappointment !
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Answer by conrad.com
Nov 10, 2022
Good day,
thank you for your feedback!
Firstly we want to apologize for any inconveniences caused.
We regret that your order arrived separately.
Your critique will be forwarded to our quality management team.
If there are any unresolved issues regarding this, please send us a mail to sales@conrad.com.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Oct 31, 2022
Poor customer service
Still haven’t received the return cost (as promised). No response from customer service. Order number- 2002335823
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Answer by conrad.com
Nov 3, 2022
Good day,
thank you for your message.
Your order 2002335823 has already been returned and refunded.
We apologize for any inconveniences caused and hope to convince you of our improvements in the future.
Your Conrad Customer Service Team
Verified review
Oct 20, 2022
Package not delivered with me
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Answer by conrad.com
Oct 21, 2022
Good day,
thank you for your review.
We apologize that you have not yet received your order.
Unfortunately we are not able to tend to this issue over this platform, so please send us a mail to sales@conrad.com, so we can look into it.
We thank you for your patience.
Your Conrad Customer Service Team