Reviews for conrad.com
4.42/5.00
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conrad.com- Logo - reviews
conrad.com - Voltcraft, Toolcraft, Apple, Samsung, EQ3
Tekkie since 1923 - Conrad is one of Europe's leading electronics mail order retailers. Conrad has become a synonym for Electronics and Technology across Europe.
Contact
Conrad Electronic International GmbH & Co KG GmbH
Durisolstraße 2
4600 Wels
Austria
Trade register
Landesgericht Wels FN 366449 x
Authorised representative
Ehrentraud Schreck, Daniel Infanger
This is how we ensure that reviews come from real consumers.
the most relevant positive review
2021-11-20T09:21:19Z 6 months ago
Conrad becomes my favorite online shop for buying electronics.
Because they have large selection of high-quality products within electrical and electronics.
It took them over 2 weeks to process my order.
I think the problem was that they had a hard time trusting my payment outside of the German border.
After repeated contact with their customer service, I finally managed to convince them.
After completion of the transaction, the item was shipped quickly by UPS.
My advice to other buyers is be patient when contacting their customer service.
the most relevant critical review
2022-04-16T07:50:54Z 1 month ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work.
I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues.
I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result.
I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.”
I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible."
I am in the dark as to whether or not I will ever receive a reply!!
I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
conrad.com- Logo - reviews
Answer by conrad.com
1 month ago
Good day,
thank you for your honest feedback!
We are sorry to hear that you have not yet received a response from our cutomer service team.
Due to the current pandemic and an increased number in customer e-mails, there can unfortunately be delays in tending to your issue.
We have assigned your e-mails to the responsible employees so that your issue can be resolved as fast as possible.
We apologize for the inconveniences and hope to welcome you back soon nontheless.
Your Conrad Customer Service Team
Read the most relevant positive or most relevant critical review
Positive
Critical
2021-11-20T09:21:19Z 6 months ago
Conrad becomes my favorite online shop for buying electronics.
Because they have large selection of high-quality products within electrical and electronics.
It took them over 2 weeks to process my order.
I think the problem was that they had a hard time trusting my payment outside of the German border.
After repeated contact with their customer service, I finally managed to convince them.
After completion of the transaction, the item was shipped quickly by UPS.
My advice to other buyers is be patient when contacting their customer service.
Read more
2022-04-16T07:50:54Z 1 month ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work.
I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues.
I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result.
I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.”
I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible."
I am in the dark as to whether or not I will ever receive a reply!!
I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
conrad.com- Logo - reviews
Answer by conrad.com
1 month ago
Good day,
thank you for your honest feedback!
We are sorry to hear that you have not yet received a response from our cutomer service team.
Due to the current pandemic and an increased number in customer e-mails, there can unfortunately be delays in tending to your issue.
We have assigned your e-mails to the responsible employees so that your issue can be resolved as fast as possible.
We apologize for the inconveniences and hope to welcome you back soon nontheless.
Your Conrad Customer Service Team
Read more
What other customers say about their experience with conrad.com
2022-04-21T11:09:15Z 1 month ago
Customer service was very bad, even with the language barrier it was impossible to get hold of anyone to have a chat and when I did they were unhelpful. But my biggest problem that unlike many other European businesses they did not include duty on the product so if the prices look overly competitive online it is because when the product arrives there is a large duty bill also. I had to pay nearly £60 on top of cost and when I tried to cancel the order, again there was no help from customer service. It is unacceptable since I use other European companies and they are much more efficient. Very disappointed.
Verified review|
conrad.com- Logo - reviews
Answer by conrad.com
1 month ago
Good day,
thank you for your honest review.
We are sorry that your customer service experience was not positive.
Your critique will be forwarded to our quality management team.
We hope to convince you of our improvements in the future.
If you still have a problem that needs to be solved, please send us an e-mail to sales@conrad.com, so we can look into it.
We wish you the best.
Your Conrad Customer Service Team
2022-05-10T17:52:01Z 10 days ago
Where is the main product I ordered? I send me the case to my new phone I ordered for almost 1000 euros, and write me an email that my order has now been delivered! How about no. It has NOT been delivered.
Verified review|
conrad.com- Logo - reviews
Answer by conrad.com
8 days ago
Good day,
thank you for your feedback!
We are sorry to read that you have not yet received your order or an answer from our customer service.
Your mail has been forwarded to the responsible employee, so that the issue can be resolved as fast as possible.
We thank you for your patience and hope to welcome you back soon nonetheless.
All the best!
Your Conrad Customer Service Team
2022-05-17T08:59:59Z 3 days ago
Taken almost a year to get a part that we'd been chasing up for months, communication is very poor and difficult to get hold of anyone
Verified review|
conrad.com- Logo - reviews
Answer by conrad.com
2 days ago
Good day,
thank you for your feedback!
We apologize for the delay of your delivery.
Due to an increased number of customer requests, delays can unfortunately occur.
If there is anything that still needs to be sorted out, please send us an e-mail to sales@conrad.com, so we can look into it.
We hope to convince you of our improvements soon and wish you all the best!
Your Conrad Customer Service Team
2022-04-25T14:10:53Z 25 days ago
I flagged a shortage against an order over a month ago and despite chasing this with Sales via e-mail, i still have not had a response.
Verified review|
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Answer by conrad.com
22 days ago
Good day,
thank you for your honest feedback!
The current pandemic and an increase in customer requests can unfortunately lead to longer waiting periods.
We have forwarded your e-mails to the responsible employees, who will get back to you as soon as possible.
We apologize for all inconveniences caused and hope to welcome you back soon nonetheless.
Your Conrad Customer Service Team
2022-04-28T04:41:55Z 22 days ago
packing was very poor . material was came out the box.
delivery time was good. should improve on the packing.
Verified review|
conrad.com- Logo - reviews
Answer by conrad.com
22 days ago
Good day,
thank you for your honest review.
We are glad that you are happy with the delivery and apologize for the faulty packaging in which you received your order.
We will gladly forward your critique to our quality management department and hope to convince you of our improvements soon!
If there is anything faulty about the product due to the packaging, please send us an e-mail to sales@conrad.com, so we can solve any issues.
We wish you all the best!
Your Conrad Customer Service Team
2022-05-05T10:13:37Z 15 days ago
I have been handed over an empty box with just the invoice .The batteries which I ordered are missing.
Verified review|
conrad.com- Logo - reviews
Answer by conrad.com
14 days ago
Good day,
thank you for your honest feedback!
We want to apologize for all inconveniences caused.
Unfortunately we cannot tend to your issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it as fast as possible. Please attach the photos you took to your message.
Thank you in advance,
Your Conrad Customer Service Team
2022-05-06T10:30:15Z 14 days ago
pacco non arrivato a destinazione. non riesco a contattare nessuno per avere info.
Verified review|
conrad.com- Logo - reviews
Answer by conrad.com
14 days ago
Good day,
thank you for your feedback!
We are sorry that you have not yet received your order.
Unfortunately we cannot tend to your issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it.
Thank you in advance,
Your Conrad Customer Service Team
2022-04-25T14:22:43Z 25 days ago
package was received empty (!) - just with delivery note included. What a rip-off.
Verified review|
conrad.com- Logo - reviews
Answer by conrad.com
22 days ago
Good day,
thank you for your feedback!
We want to apologize for all inconveniences caused.
Unfortunately we are not able to tend to your issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it.
Your Conrad Customer Service Team
2022-05-03T10:36:05Z 17 days ago
Verified review|
2022-04-29T11:20:20Z 21 days ago
Verified review|
conrad.com- Logo - reviews
Answer by conrad.com
17 days ago
Good day,
thank you for your review.
We regret, that you were not satisfied with the services we provided.
If there is anything you would like to explain to us in detail, please send us an e-mail to sales@conrad.com.
We wish you all the best!
Your Conrad Customer Service Team
2022-03-28T14:58:52Z 2 months ago
We ordered a printer on 16th March 2022. On 24th March, an adaptor plug arrived, but no printer. We are still waiting for the printer, and have had no more communication from your company. We are worried that the item has been lost or misplaced, as it is now 12 days since we paid for it. The order details are attached.
Customer number
Order number
0052533205
2000454090
Canon PIXMA G4511 2316C023AA Colour inkj
Item price: EUR 275.00
Quantity: 1 Piece(s)
Total price: EUR 275.00
Subtotal:
EUR 281.99
Shipping costs:
EUR 6.99
VAT:
Total:
EUR 281.99
2019© Conrad Electronic International GmbH & Co. KG
Durisolstraße 2, A-4600 Wels, Austria
Managing Directors: Jürgen Bersenkowitsch, Markus A. Zettl
Company Reg No: FN 366449 x
VAT Reg No: ATU 66596702
Place of jurisdiction: Regional court of Wels, Austria
Verified review|
2022-04-16T07:50:54Z 1 month ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work.
I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues.
I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result.
I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.”
I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible."
I am in the dark as to whether or not I will ever receive a reply!!
I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
Verified review|
conrad.com- Logo - reviews
Answer by conrad.com
1 month ago
Good day,
thank you for your honest feedback!
We are sorry to hear that you have not yet received a response from our cutomer service team.
Due to the current pandemic and an increased number in customer e-mails, there can unfortunately be delays in tending to your issue.
We have assigned your e-mails to the responsible employees so that your issue can be resolved as fast as possible.
We apologize for the inconveniences and hope to welcome you back soon nontheless.
Your Conrad Customer Service Team
2022-03-23T09:47:58Z 2 months ago
Het voltage van de Powerspot gemeten met een multimeter en deze haalt 5,4 volt maar meestal amper 3,5 volt.
Dit zou volgens de beschrijving rond de 25 volt moeten liggen.
Het ziet er naar uit dat dit een reeds eerder retour gedaan exemplaar is want de verpakking is erg slordig en de plastic zakjes waren reeds geopend.
De montage set om het handvat te monteren ontbreekt op een boutje na.
Ik denk dat het thermisch element kapot is waardoor de opgewekte spanning ver onder de waarden blijft.
Alvast dank voor uw reactie,
Met vriendelijke groeten Martijn Kuipers
Verified review|
2022-04-07T12:10:11Z 1 month ago
I didn't received my item. Order two sets of pumps on 28th Mar 2022, only received one set of pump on 4th April 2022. Been wrote email to conrad since day1 but until today still hasn't get any response. I also checked with UPS, they confirmed that only one set is sending out from your side. Kindly advise or refund. Invoice number: 9737198259
Verified review|
conrad.com- Logo - reviews
Answer by conrad.com
1 month ago
Good day,
thank you for your honest feedback.
We want to apologize for the fact that there is an item missing from your order and that you have not yet received a response to your e-mails.
Due to the current pandemic and an increased number of customer requests, delays in replies can unfortunately occur.
We have forwarded your e-mails to the responsible employees and hope that your issues are resolved as quick as possible.
We thank you for your patience and wish you all the best.
Your Conrad Customer Service Team
2022-03-25T15:46:01Z 2 months ago
Your communication with UK customers is absolutely shocking. I sent no fewer than 10 e-mails which were un-responded to. I resorted to trying to contact you via facebook and twitter ! We waited over 6 weeks for delivery of items listed as available for dispatch in 2-3 days. Shocking service
Verified review|
2022-04-11T12:40:55Z 1 month ago
I ordered this item because it was stated that it would be delivered on 7/4/22the parcel arrived on the 11/4/22 . This delay has cost me 100 euros in extra mooring fees because I had to wait for this delivery .
Verified review|
conrad.com- Logo - reviews
Answer by conrad.com
1 month ago
Good day,
thank you for your honest feedback!
We apologize for the delay in your delivery and for all inconveniences this may have caused.
Unfortunately we are not able to tend to your issue on this platform. so please send us an e-mail to sales@conrad.com, so we can look into it.
Your Conrad Customer Service Team
2022-03-30T12:49:47Z 2 months ago
We are not satisfied because we wrote you many times about our last order and we still have not received any feedback and our case is still open.
Verified review|
2022-03-21T18:33:58Z 2 months ago
When selling to the UK, please calculate the VAT / Customs figures properly - this items was significantly more expensive that expected. I didn't even realise you were not a UK company until after I had ordered.
Verified review|
2022-03-24T15:39:52Z 2 months ago
I recieve a parcel including order from other company . Not my goods
Verified review|
2022-04-01T11:42:23Z 2 months ago
Kein Service, kein Ansprechpartner, nur wieder
Verified review|
conrad.com- Logo - reviews
Answer by conrad.com
1 month ago
Guten Tag,
vielen Dank für Ihr ehrliches Feedback!
Wir bedauern, dass Sie mit unserem Service nicht zufrieden sind.
Bitte schreiben Sie uns eine Mail an sales@conrad.com, sollten Sie noch ein offenes Anliegen haben.
Wir hoffen, Sie bald von unseren Verbesserungen überzeugen zu können und wünschen Ihnen alles Gute!
Ihr Conrad Kundenservice Team
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Reviews for conrad.com
4.42/5.00
Good
How is the rating calculated?
Trustmark for conrad.com
Status:
updated on: 20/05/2022
certified since: 29/08/2013
conrad.com is checked and certified according to the Trusted Shops quality criteria
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Details about conrad.com
conrad.com- Logo - reviews
conrad.com - Voltcraft, Toolcraft, Apple, Samsung, EQ3
Tekkie since 1923 - Conrad is one of Europe's leading electronics mail order retailers. Conrad has become a synonym for Electronics and Technology across Europe.
Contact
Conrad Electronic International GmbH & Co KG GmbH
Durisolstraße 2
4600 Wels
Austria
Trade register
Landesgericht Wels FN 366449 x
Authorised representative
Ehrentraud Schreck, Daniel Infanger