Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Dec 13, 2022
Verified review
UPS is not my favourite. There are always problems with their deliveries. I was home the whole day. They do not tell, when they are coming. This time they say that nobody was at home. They did not even know the door code, so they have not been behind my door. Why cannot they send a message when they are coming and ask if they do not find the correct door. UPS net page promises, that one could change the address and redirect the package to another address, but the page assumes that you are in USA!
I am satisfied with the content of the package only the delivery was a problem.
You should charge for any duty to be paid at the point of purchase not surprise customers with a bill at the door.
Even after paying the duty via phone the delivery person was still asking for the funds and demanded proof I'd paid, The payment via phone wasn't great either, they provide a telephone number to call and then transfer you to what appears an overseas contact. DPS just as bad obviously.
Man fragt sich, wofür es eine Rubrik „Bemerkungen“ im Bestellformular gibt, wenn dieses ignoriert wird. Ich hatte gebeten, das Paket mit DHL und nicht mit UPS zu versenden, da die zeitgerechte Zustellung in Rumänien nicht funktioniert und das Paket primär eine Woche bei denen im Lager herumliegt. Auf dem Versandetikett ist dies sogar zweimal angeführt. Entweder sind die Leute blind, die den Versand machen oder es ist denen egal. Weiters ist auf dem Versandetikett die Telefonnummer nicht vermerkt, sodass sich der Fahrer einen Wolf im ländlichen Gebiet sucht. Alles in allem ein fürchterlich schlechter Versandservice, der mich in Zukunft davon abhalten wird wieder mehr bei Conrad zu bestellen. Ein Anbieter aus der USA bewerkstelligt eine Bestellung mit ca. 50 Posten in einem Tag und die Bauteile sind innerhalb von drei Tagen bis zur Haustür geliefert. Das nenne ich Service!
Report review
Jun 9, 2023
Verified review
the HSN code entered is wrong 2nd order, 1st order same qty same material different HSN code compare to 2nd order. we ended up paying more custom amount and taxes
After paymemnt done we waited for 20 days to get confirmation they received payment and asking additional charges as weight going above 30kg, when i said last order same quanity we done but no charges why charges then they said later they processing. taken 4 working days to send to UPS.
Overall am really disappointed in order time when stock was available and payment done same day and sent email also paypal transaction details by email. but no one responded until i send every day email and contacted various ways. i have attached 1st order HSN code given by you to UPS and which is different hsn code given by your team in 2nd order. we paid custom duty 150 times more amount
Actually 1 order was replaced , but it was considered as 2 orders , 1st order payment was delayed but automatically was placed and took the money from the sored card at PayPal, also items were missing each order was consist of 2 items , it looks that due to seller on reason send both package with on 1 item, other items were not shipped. what i was expecting different item was delivered but each box with 1 items , I am buying long time no such thing was done before
The buyer . A A Rajput
Report review
Dec 9, 2022
Verified review
The item was inadequately packaged and arrived damaged
Report review
Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
Firstly, we want to apologize for all inconveniences caused.
We will gladly forward this to our quality management team.
Should the product itself also be damaged, please contact us at sales@conrad.com.
We thank you for your understanding and with you all the best!
Your Conrad Customer Service Team
Jan 26, 2023
Verified review
Learn English.Stop using UPS.
Learn English. Stop using UPS.
I was told delivery would happen "shortly" in the reference line of the respective email; in the email body it turns out that the delivery schedule was 5 days away. A day before schedule I am told I was not at home during their delivery attempt. So I had to go get the parcel from a collection point. Thank you very much.
Report review
May 12, 2023
Verified review
The worst delivery ever!
I received the package after 2 weeks!!! You have the worst possible courier!!! It is not possible for a parcel to stay in their warehouse in Romania for 1 week! I have parcels from China ordered after the one from Conrad and they arrived before him!
I will never order from this store again, unless you offer DHL shipping.
Actually 1 order was placed , they but it was charred and ship the same items twice, and was both were charged , also each package with one missing item , perhaps was not in stock, kindly refund back the unzipped items
Thanks for the service
A Rajput
Report review
May 23, 2023
Verified review
There is no mains cable with the bosch, hedge trimmers i purchased.. why is that
Report review
Dec 9, 2022
Verified review
Delicate tools were packed improperly.
Report review
Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
Firstly, we want to apologize for all inconveniences caused.
We will gladly forward this to our quality management team.
Should the product itself also be damaged, please contact us at sales@conrad.com.
A responsible employee will get in touch with you as soon as possible.
We thank you for your understanding and with you all the best!
Your Conrad Customer Service Team
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.