conrad.com- Logo - reviews

conrad.com
Reviews:

392 reviews in the last 12 months5,110 total reviews  

4.45
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: Aug 29, 2013
The Trustmark indicates trustworthy online retailers.
conrad.com fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Dec 13, 2022
 Verified review
UPS is not my favourite. There are always problems with their deliveries. I was home the whole day. They do not tell, when they are coming. This time they say that nobody was at home. They did not even know the door code, so they have not been behind my door. Why cannot they send a message when they are coming and ask if they do not find the correct door. UPS net page promises, that one could change the address and redirect the package to another address, but the page assumes that you are in USA! I am satisfied with the content of the package only the delivery was a problem.

Top negative review

Jan 18, 2023
 Verified review
You should charge for any duty to be paid at the point of purchase not surprise customers with a bill at the door. Even after paying the duty via phone the delivery person was still asking for the funds and demanded proof I'd paid, The payment via phone wasn't great either, they provide a telephone number to call and then transfer you to what appears an overseas contact. DPS just as bad obviously.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for conrad.com

 Sort by  
Relevance
(47)
(13)
Reset
6 days ago
 Verified review
Very well explained the detail on the product bought. The information for shipping was also good. A bit more information on the actual options.
Report review
11 days ago
 Verified review

Bei tefonischen persönlichen Fragen zum Bestell und Bezahlweg mit alter Kundennummer

Nach anfänglichen Schwierigkeiten mit dem umständlichen Bestellweg lief alles weiter sehr gut.
Report review
9 days ago
 Verified review
Good price and good shipping management.
Report review
Answer by conrad.com
9 days ago
Dear Customer, thank you very much for your positive feedback.
6 days ago
 Verified review
Report review
13 days ago
 Verified review
Report review
Answer by conrad.com
9 days ago
Dear Customer, thank you very much for your positive feedback.
Oct 19, 2023
 Verified review

electromagnets its-ms-4027-24vdc (6 pcs)

Thanks for the quick response and the UPS shipment that arrived within 7 days. Please, when you send us electromagnets (there were 6 in this case), let them be in a package with a seal (paper or bubble). In this case, the magnets were moving freely and had torn the package on one side. A good and successful day! Boyko Staykov, S AND S Engineering Ltd
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer, Please let us know the order number so that we can draw the attention of our logistics department to the repackaging of these items.
Oct 20, 2023
 Verified review
You could tell your British customers that it comes with a two prong plug. Which doesn't fit a standard plug outlet.
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer, We are a German company. We therefore supply all items with an EU plug. Please contact us if you need help finding an adapter.
Nov 2, 2023
 Verified review
The positive was the ease of ordering the part. The negative unfortunately was the experience after placing our order. The date originally given was not met; in fact it was 2-3 weeks later in the end. During this time of waiting myself and my colleague tried several times to contact you which was difficult due to only being able to submit a form from your website. We had to do this a few times before receiving a response.
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer, Unfortunately, we are unable to make any statements about your order as we do not have your customer ID or order number. We would like to thank you for your feedback on the contact form. We have recently redesigned our webshop and are grateful for any feedback.
Sep 11, 2023
 Verified review
Initially, I was not able to order the item. On the 3rd try, it was successful and it went smoothly. The item was delivered on time.
Report review
Sep 20, 2023
 Verified review
Report review
Sep 11, 2023
 Verified review
Report review
Sep 9, 2023
 Verified review

Incomplete Product

Although recommended by Which UK I was disappointed because the hedge trimmer that was provided did not have a cable and the address on the package did not include the House number and it was only thanks to the diligence of the UPS driver that the product arrived at all
Report review
Aug 26, 2023
 Verified review

Shipping

Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer, customs is a national regulation. It is levied by your country to regulate imports. As a retailer, we have no influence on this.
GM
G M.
Stockholm
Aug 22, 2023
 Verified review

Conrad good, UPS not so

Service from Conrad was efficient. Unfortunately the only choice of courier was not so good. UPS claimed they tried to deliver. They did not. Someone was in the entire day and no attempt was made to deliver. Further, the only was to control the delivery was to download their app. I do not want another app cluttering up my phone and selling on my personal data. Please provide other alternatives for shipping.
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback. Please let us know how we can improve our service and reach all stars.
Sep 5, 2023
 Verified review
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback. Please feel free to give us specific suggestions for improvement so that we can achieve all the stars.
Sep 5, 2023
 Verified review
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback. Please feel free to give us specific suggestions for improvement so that we can achieve all the stars.
Aug 25, 2023
 Verified review
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback. Please let us know how we can improve our service and reach all stars.
Aug 17, 2023
 Verified review
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback. Please let us know how we can improve our service and reach all stars.
Dec 13, 2022
 Verified review
UPS is not my favourite. There are always problems with their deliveries. I was home the whole day. They do not tell, when they are coming. This time they say that nobody was at home. They did not even know the door code, so they have not been behind my door. Why cannot they send a message when they are coming and ask if they do not find the correct door. UPS net page promises, that one could change the address and redirect the package to another address, but the page assumes that you are in USA! I am satisfied with the content of the package only the delivery was a problem.
Report review
Answer by conrad.com
Dec 22, 2022
Good day, thank you for your feedback! Firstly, we want to apologize for the fact that our transportation partner caused you problems. We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the near future. Kind regards, Your Conrad Customer Service Team
Feb 11, 2023
 Verified review

Delivery Problems

Item itself is as described. Absolutely happy with that. The problem was with delivery! I was in the process of emailing you regarding no sign of package when my neighbor informed me that she had found a parcel with my name and address on it in her garden shed!! Surely any delivery driver should have left a note in my mailbox to say where they had left item? Very disappointed in this as I have no idea how long it would have been left there. This would make me think twice now about ordering from you again. regards J. Highlands
Report review