Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them...
...........
BAD EXPERIENCE WITH UPS, AS USUAL
As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE.
AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE.
From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
You should charge for any duty to be paid at the point of purchase not surprise customers with a bill at the door.
Even after paying the duty via phone the delivery person was still asking for the funds and demanded proof I'd paid, The payment via phone wasn't great either, they provide a telephone number to call and then transfer you to what appears an overseas contact. DPS just as bad obviously.
Ordered 4 ea items have received 1 ea item. Is it not possible to send all items in “one go” as the cost of having the customs documentation/form made + handling fee is about 20 Eiuros (note that this has nothing to do with the VAT to be paid (24%)) so there is no misunderstanding regarding that. So having, low cost items sent 1 by 1 costs alot extra. If all would be sent in “one go” this additional cost is just paid ones (20 Euros). I often purchase items from other websites and they often do not have all iterms on stock, when ordered, and I then know thatI will wait for the “last” item to arrive on stock before all the items will ship. And that is okay as I will save by this way of “handling” the order. I also expect that this would save also for Conrad on the cost of handling+shipping. Just wanted to point this out. Something to consiter. BR Axel
The good was conform to the description. But UPS delivery wasn't very good : the parcel was open (because of the delivery boy curiosity, I think). It is not professional
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Verified review
Jan 12, 2023
conrad was OK, website clear, efficient start and communication
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Answer by conrad.com
Jan 22, 2023
Thank you for your feedback. Please feel free to give us feedback on how you think we can improve.
Verified review
Dec 13, 2022
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for taking the time to review us.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Dec 9, 2022
For the future please use national post service instead of UPS. I had to pay fees...
Cheers
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
We will gladly forward your suggestion for improvement to our quality management team.
Kind regards,
Your Conrad Customer Service Team
Problem with delivery due to uncorrect label issued by your staff
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Verified review
Nov 26, 2022
My goods got stuck in customs due to incomplete information. After the shippers failed to get the info from Conrad, they contacted me directly. Led to a extra week's shipping time.
The goods were partially damaged. I contacted Conrad three days ago to ask about having the damaged part replaced, but have still not heard.
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Verified review
Nov 19, 2022
Do not get prior information about custom duty paid and did not get delivery at my door step. I have to go on road to take delivery
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Verified review
Nov 7, 2022
Hi,
You should have possibility to choose express delivery
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Answer by conrad.com
Nov 8, 2022
Good day,
thank you for your feedback!
We will gladly forward your suggestion for improvement to our quality management team.
Have a nice day,
Your Conrad Customer Service Team
Verified review
Sep 7, 2022
The parcel has not arrived as promissed.
Checking the tracking it should have been delivered at my postbox 08.52, but the box was empty today when I looked. Can you investigate and keep me informed.
Regards
Peter Stillberg
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Answer by conrad.com
Sep 14, 2022
Good day,
thank you for your feedback!
Firstly we want to apologize for the fact that you have not yet received your order.
Unfortunately we are not able to tend to this issue on this platform, so please send us an e-mail to sales@conrad.com.
An employee will get back to you as soon as possible.
We wish you all the best!
Your Conrad Customer Care Team
Verified review
Aug 13, 2022
I think you need to make UK consumers aware that the delivery takes 10 days and the machine doesn't come with a UK plug so I had to wait another few days for the plug before I could use it. You need to be more upfront with what people are buying. Great machine and plug just not great service.
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Answer by conrad.com
Aug 19, 2022
Good day,
thank you for your feedback!
We apologize that you were not properly informed about the details of the ordered product.
We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the near future.
Thank you for your patience!
Your Conrad Customer Service Team
Verified review
Jul 28, 2022
I ordered goods for home delivery, but UPS did not think it was a good idea to go out and deliver the goods. So now I get to travel 25 km one way!!! UPS is crap, they have very bad service in Sweden!! I get an email that says "the item has now been delivered" No it wasn't it has been left at a service point!!
Can't even be bothered to call me as a customer. DHL is MUCH better in Sweden!
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Answer by conrad.com
Aug 4, 2022
Good day,
thank you for your feedback!
We are sorry that UPS caused you troubles.
Should there still be any issues concerning your order, please send us a mail to sales@conrad.com, so we can look into it.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Jul 24, 2022
I was charged Rs.8348/- as additional customs duty. I was not informed about the same. I was under the impression that the prices quoted are the final prices. Can I have an update about the same.
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Answer by conrad.com
Jul 26, 2022
Good day,
thank you for your feedback!
We apologize that you were charged additionally.
Unfortunately we are not able to solve this issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it.
We wish you all the best!
Your Conrad Customer Service Team
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