conrad.comReviews

Ordered 4 ea items have received 1 ea item. Is it not possible to send all items in “one go” as the cost of having the customs documentation/form made + handling fee is about 20 Eiuros (note that this has nothing to do with the VAT to be paid (24%)) so there is no misunderstanding regarding that. So having, low cost items sent 1 by 1 costs alot extra. If all would be sent in “one go” this additional cost is just paid ones (20 Euros). I often purchase items from other websites and they often do not have all iterms on stock, when ordered, and I then know thatI will wait for the “last” item to arrive on stock before all the items will ship. And that is okay as I will save by this way of “handling” the order. I also expect that this would save also for Conrad on the cost of handling+shipping. Just wanted to point this out. Something to consiter. BR Axel

The good was conform to the description. But UPS delivery wasn't very good : the parcel was open (because of the delivery boy curiosity, I think). It is not professional

conrad was OK, website clear, efficient start and communication

For the future please use national post service instead of UPS. I had to pay fees... Cheers

Problem with delivery due to uncorrect label issued by your staff

My goods got stuck in customs due to incomplete information. After the shippers failed to get the info from Conrad, they contacted me directly. Led to a extra week's shipping time. The goods were partially damaged. I contacted Conrad three days ago to ask about having the damaged part replaced, but have still not heard.

Do not get prior information about custom duty paid and did not get delivery at my door step. I have to go on road to take delivery

Hi, You should have possibility to choose express delivery

The parcel has not arrived as promissed. Checking the tracking it should have been delivered at my postbox 08.52, but the box was empty today when I looked. Can you investigate and keep me informed. Regards Peter Stillberg

I think you need to make UK consumers aware that the delivery takes 10 days and the machine doesn't come with a UK plug so I had to wait another few days for the plug before I could use it. You need to be more upfront with what people are buying. Great machine and plug just not great service.

I ordered goods for home delivery, but UPS did not think it was a good idea to go out and deliver the goods. So now I get to travel 25 km one way!!! UPS is crap, they have very bad service in Sweden!! I get an email that says "the item has now been delivered" No it wasn't it has been left at a service point!! Can't even be bothered to call me as a customer. DHL is MUCH better in Sweden!

I was charged Rs.8348/- as additional customs duty. I was not informed about the same. I was under the impression that the prices quoted are the final prices. Can I have an update about the same.