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TrustmarkValid
certified since: Aug 29, 2013
updated on: Sep 24, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Encrypted data transfer
- Clear ordering process
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Reviews for conrad.com
Top positive review
Report review
Nov 14, 2022
Verified review
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them...
...........
BAD EXPERIENCE WITH UPS, AS USUAL
As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE.
AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE.
From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
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Top negative review
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Jan 18, 2023
Verified review
You should charge for any duty to be paid at the point of purchase not surprise customers with a bill at the door.
Even after paying the duty via phone the delivery person was still asking for the funds and demanded proof I'd paid, The payment via phone wasn't great either, they provide a telephone number to call and then transfer you to what appears an overseas contact. DPS just as bad obviously.
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Reviews for conrad.com
Report review
Aug 26, 2023
Verified review
Shipping
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
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13 days ago
Verified review
Initially, I was not able to order the item. On the 3rd try, it was successful and it went smoothly. The item was delivered on time.
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4 days ago
Verified review
WG
W G.
Spanien
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10 days ago
Verified review
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13 days ago
Verified review
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Sep 5, 2023
Verified review
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Sep 5, 2023
Verified review
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Aug 25, 2023
Verified review
GM
G M.
Stockholm
Report review
Aug 22, 2023
Verified review
Conrad good, UPS not so
Service from Conrad was efficient. Unfortunately the only choice of courier was not so good. UPS claimed they tried to deliver. They did not. Someone was in the entire day and no attempt was made to deliver. Further, the only was to control the delivery was to download their app. I do not want another app cluttering up my phone and selling on my personal data. Please provide other alternatives for shipping.
EB
emile b.
luxembourg
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Aug 2, 2023
Verified review
deliver all items together if delivery is very close
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Aug 11, 2023
Verified review
Quick delivery.
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Aug 17, 2023
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Jun 28, 2023
Verified review
Took longer than I thought for delivery.
But worth the wait. Both items of a high standard
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Jul 17, 2023
Verified review
Pathetic delivery service.
Expensive produc9.
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Jun 5, 2023
Verified review
Arduino Opto WiFi
Delivered to the UK as when stated when ordered. Took about a week.
Only issues were with UPS where I couldn't arrange delivery to be changed to the following day via their website. Delivered two days later. Be careful as got a delivery invoice from UPS.
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Jun 20, 2023
Verified review
Organizator crăpat
Mi-a plăcut seriozitatea și promptitudinea dumneavoastră dar una dintre Organizatoare a avut crăpături iar pe mijloc a fost rupta o bucata, după cum se poate vedea din imagini.
As dori sa menționez ca, cutia de carton, în care au fost impachetate organizatoarele, nu a fost deteriorata deloc.
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Dec 13, 2022
Verified review
UPS is not my favourite. There are always problems with their deliveries. I was home the whole day. They do not tell, when they are coming. This time they say that nobody was at home. They did not even know the door code, so they have not been behind my door. Why cannot they send a message when they are coming and ask if they do not find the correct door. UPS net page promises, that one could change the address and redirect the package to another address, but the page assumes that you are in USA!
I am satisfied with the content of the package only the delivery was a problem.
Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
Firstly, we want to apologize for the fact that our transportation partner caused you problems.
We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the near future.
Kind regards,
Your Conrad Customer Service Team
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Feb 11, 2023
Verified review
Delivery Problems
Item itself is as described. Absolutely happy with that.
The problem was with delivery!
I was in the process of emailing you regarding no sign of package when my neighbor informed me that she had found a parcel with my name and address on it in her garden shed!!
Surely any delivery driver should have left a note in my mailbox to say where they had left item?
Very disappointed in this as I have no idea how long it would have been left there.
This would make me think twice now about ordering from you again.
regards
J. Highlands
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Dec 22, 2022
Verified review
More than happy with the service, I'm more disappointed in the courier as I really believe the delays are the fault of UPS, especially around here. So the star off is for using ups.
As for the item, that's for a different review altogether...
Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
Firstly, we want to apologize for the fact that our transportation partner caused you problems.
We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the near future.
We are happy that we were able to satisfy you with our services nonetheless and hope to welcome you back soon!
Kind regards,
Your Conrad Customer Service Team
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Jan 9, 2023
Verified review
Conrad service quality
Conrad part of order processing and communication premium level.
The thrust to UPS subcontractors was Lost. Unreliable sounding names etc.
Answer by conrad.com
Jan 22, 2023
Dear Customer,
please report any problems with the shipping service so that we can address the issue here.