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conrad.com
Reviews:

297 reviews in the last 12 months5,210 total reviews  

4.45
Good

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Top positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Top negative review

Sep 26, 2023
 Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Reviews for conrad.com

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Mar 15, 2024
 Verified review

Solar powered pumps

I ordered two pumps and you dealt with my request very quickly. Unfortunately you missed my house number off the address which caused confusion at UPS and a delay in delivery.
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Mar 4, 2024
 Verified review
Order on 9/02/2024, lost by UPS, and then free replacement delivery ok ! Received 04/03/2024
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Answer by conrad.com
Mar 10, 2024
Dear Customer, thank you for your positive feedback.
Feb 23, 2024
 Verified review
Received printer but none UK plug so can't use it 😢
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Answer by conrad.com
Feb 25, 2024
Dear Customer, all our products are EU plug. Please contact the customer service to initiate a returns process.
Feb 13, 2024
 Verified review

Damage envelope Conrad (UPS)- Order number: 2009165524

Good morning, According to the reception of the package corresponding to Conrad order 2009165524 (our order PO2190_Conrad) it arrived damaged, evidently closed with tape and one item was missing. Invoice 9759909139 Order number: 2009165524 Item 1570224 – Qty: 2 (1) received Item 1570224 – Qty: 2 (2) received, 1 opened – look attached photo. you can contact us to the following email address: yordan.becerra@fizoptika.com alison.agius@fizoptika.com
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Answer by conrad.com
Feb 25, 2024
Dear Customer, you contacted our customer service department with this request on 14 February and the problem was resolved by us on 15 February. Thank you for your patience and understanding.
Feb 13, 2024
 Verified review
in general very pleased with the service and products , my only complaint is the delivery service provider to Spain . the use of UPS here in Spain is a hit and miss operation . Delivery service in out lining smaller cities is a hit and miss,
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Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you for your feedback. We will endeavour to improve the delivery.
Feb 16, 2024
 Verified review
box came in damaged and open but luckily non of the content was missing
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Answer by conrad.com
Feb 25, 2024
Dear Customer, I apologise for the circumstances which were apparently caused during transport. Please contact our customer service to solve the problem.
Jan 19, 2024
 Verified review
Good service
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Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you for your positive feedback.
Feb 3, 2024
 Verified review
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Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you for your positive feedback.
Jan 31, 2024
 Verified review
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Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you for your positive feedback. Please give us feedback so that we can achieve 5 stars.
Jan 31, 2024
 Verified review
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Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you for your positive feedback. Please give us feedback so that we can achieve 5 stars.
Dec 21, 2023
 Verified review

I received the package well damaged, with a broken product...

I received the package, I filmed its unboxing, the package being well damaged by the UPS people... the welding machine arrived with a broken fan grill, a sign that it suffered a mechanical shock... from experience I say that the shocks mechanics of inverter type welding machines are not beneficial at all, they are even harmful, they can make them non-functional! To test it functionally, I have not tested it, this being a review at first sight, upon opening the package... I will return with details regarding regarding the functionality of all ordered toys!
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Jan 12, 2024
 Verified review
I have orderred by mistake wrong profuct , I have niciced than immediately snd tried to stop prosess & stop shipping. I do not sucseed and shipin arrived before any response from conrads customer service. This lead extra cost to me & conrad. Also useless enviromental emissions from extra transports. Hope to get my shipping costs back = 10€
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Jan 16, 2024
 Verified review
Good variety of products. Expensive shipping and not accurate (incomplete delivery details written on the package, missing phone number for contact).
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Dec 27, 2023
 Verified review

Delayed delivery of second product

Only one of two products arrived with the second one having a note in the box that it will be delayed for two weeks at no extra cost 😆
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Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Dec 29, 2023
 Verified review
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Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Aug 26, 2023
 Verified review

Shipping

Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer, customs is a national regulation. It is levied by your country to regulate imports. As a retailer, we have no influence on this.
Sep 26, 2023
 Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Oct 19, 2023
 Verified review

electromagnets its-ms-4027-24vdc (6 pcs)

Thanks for the quick response and the UPS shipment that arrived within 7 days. Please, when you send us electromagnets (there were 6 in this case), let them be in a package with a seal (paper or bubble). In this case, the magnets were moving freely and had torn the package on one side. A good and successful day! Boyko Staykov, S AND S Engineering Ltd
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Answer by conrad.com
Nov 11, 2023
Dear Customer, Please let us know the order number so that we can draw the attention of our logistics department to the repackaging of these items.
Jun 5, 2023
 Verified review

Arduino Opto WiFi

Delivered to the UK as when stated when ordered. Took about a week. Only issues were with UPS where I couldn't arrange delivery to be changed to the following day via their website. Delivered two days later. Be careful as got a delivery invoice from UPS.
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GM
G M.
Stockholm
Aug 22, 2023
 Verified review

Conrad good, UPS not so

Service from Conrad was efficient. Unfortunately the only choice of courier was not so good. UPS claimed they tried to deliver. They did not. Someone was in the entire day and no attempt was made to deliver. Further, the only was to control the delivery was to download their app. I do not want another app cluttering up my phone and selling on my personal data. Please provide other alternatives for shipping.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback. Please let us know how we can improve our service and reach all stars.