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Apr 23, 2024
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The delivery with UPS was terrible. They deliver the product, at anytime from 8 am to 8 pm according to their schedule and if they dont find you, for 3 times they return the product back to the seller. You must wait all Day UPS to delivery. No tel call before no access point to take it by yourself. As a solution was give to delivery the product to my neighbours Pharmacy. I asked them to delivery it after 2pm at any Day and they refused to cooperate, said me that you paid the cheapest delivery service. Is the cheapest delivery service 20 euros for 4 small connectors??? Very dissapointed with that... All the other tasks was Very good.
rudeness on email and inability and unwillingness to assist with lower shipment charges and use other couriers - we have added a note to the Conrad account not to use you except in emergencies as the cost of goods on your site is good but then becomes expensive when you add costs of the shipment. I understand there are rules but your staff neither seemed to care or show any empathy or willingness to come up with a solution
Quick delivery, but i missed that I couldn't buy and get an invoice. I don´t have a company credit card so I had to use my private card when I shopped to my work.
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Sep 19, 2024
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First time client all worked well.
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2 days ago
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3 days ago
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Sep 21, 2024
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Sep 18, 2024
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Sep 4, 2024
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Jul 18, 2024
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I purchased a motorised tv bracket which when it arrived I had to pay over £50 import duties. When I opened it the power supply was missing. I contacted Conrad immediately and submitted photos. I heard nothing for three weeks so I went onto their website and opened a 'ticket', I received an email back stating it was already being dealt with under a different ticket number. I emailed them again and was told I could return the whole item or take a standard power supply, I replied I would accept this. I heard nothing for a further 3 weeks, I emailed them again, nothing so I opened another ticket via the website then received an email saying they were awaiting my reply, so I replied to the email I would accept, nothing for a week, so I replied to the email again, nothing so went to the website opened another ticket and accepted. It appears that replying to their emails they randomly acknowledge. Finally received a power supply two weeks later and it is a generic psu with variable connections, not the original psu for the item I purchased.
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Jul 17, 2024
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Thanks for the feedback.
Actually all the products are excellent but I have had problems with the shipping to my country. First because they send the order in parts and that generates additional costs when I pick up the packages at UPS, that is exactly what happened with my last order and due to UPS errors I had to pay an additional 100 dollars that I had initially considered, apart from the fact that a tool box came damaged because the grouping in boxes does not have plastic or any material that protects the products.
Thank´s Edwin
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Aug 8, 2024
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I like a very quick delivery.
I did try to change the delivery address but I could not.
Musste ein paar mal nachtelefonieren,Lieferung war geteilt...
ansonsten,alles in ordnung
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Answer by conrad.com
Sep 19, 2024
Dear Customer,
thank you for your positive feedback.
Jul 12, 2024
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Speed of delivery
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Answer by conrad.com
Sep 19, 2024
Dear Customer,
thank you very much for your positive feedback.
Aug 9, 2024
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Aug 9, 2024
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Aug 8, 2024
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Jul 26, 2024
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Answer by conrad.com
Sep 19, 2024
Dear Customer,
thank you for your positive feedback.
Jul 22, 2024
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Sep 19, 2024
Dear Customer,
thank you for your positive feedback.
Jul 15, 2024
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Answer by conrad.com
Sep 19, 2024
Dear Customer,
thank you very much for your positive feedback.
Jul 5, 2024
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Answer by conrad.com
Sep 19, 2024
Dear Customer,
thank you very much for your positive feedback.
Apr 23, 2024
Verified review
The delivery with UPS was terrible. They deliver the product, at anytime from 8 am to 8 pm according to their schedule and if they dont find you, for 3 times they return the product back to the seller. You must wait all Day UPS to delivery. No tel call before no access point to take it by yourself. As a solution was give to delivery the product to my neighbours Pharmacy. I asked them to delivery it after 2pm at any Day and they refused to cooperate, said me that you paid the cheapest delivery service. Is the cheapest delivery service 20 euros for 4 small connectors??? Very dissapointed with that... All the other tasks was Very good.
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Answer by conrad.com
Jun 26, 2024
Dear Customer,
thank you very much for your positive feedback.