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conrad.comReviews

: 4,624Good

4.33

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with Buyer Protection

certified since: Aug 29, 2013
updated on: Oct 7, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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certified since: Aug 29, 2013
updated on: Oct 7, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

842 verified reviews in the last 12 months

4,624 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Nov 20, 2021
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review


Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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(81)
(38)
 Verified review
12 days ago
Passed my initial try. I still have to try it with different devices. Delivery was prompt and package excellent.
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Answer by conrad.com
12 days ago
Good day, thank you for this great feedback! We are happy that you are satisfied with our products. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Sep 7, 2022
The parcel is delivered Probably missorted and UPS had put it in my neighbours box. Regards Petet Stillberg
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Answer by conrad.com
Sep 14, 2022
Good day, thank you for this update. We apologize that the parcel was delivered to the wrong address. This will be forwarded to our quality management team. Hopefully we will be able to convince you of our improvements soon. Your Conrad Customer Service Team
 Verified review
9 days ago
Nice bit of apparatus and love the sound
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Answer by conrad.com
3 days ago
Good day, thank you for this great feedback! We are happy that you are satisfied with the delivered product. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Sep 20, 2022
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Answer by conrad.com
Sep 20, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Sep 20, 2022
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Answer by conrad.com
Sep 20, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Sep 16, 2022
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Answer by conrad.com
Sep 19, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Sep 15, 2022
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Answer by conrad.com
Sep 19, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 days ago
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 Verified review
Sep 21, 2022
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Answer by conrad.com
12 days ago
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 26, 2022
bonjour la piece est parfaite mais j ai pense que le prix de la livraison est trop chere et l emballage est surdimentioné par rapport a la piece une simple envelope aurait suffit merci
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Answer by conrad.com
Aug 31, 2022
Good day, thank you for your feedback! We apologize that the packaging of your order was too big. Your critique will be forwarded to our quality management team. We hope to convince you of our improvements in the near future and wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 13, 2022
I think you need to make UK consumers aware that the delivery takes 10 days and the machine doesn't come with a UK plug so I had to wait another few days for the plug before I could use it. You need to be more upfront with what people are buying. Great machine and plug just not great service.
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Answer by conrad.com
Aug 19, 2022
Good day, thank you for your feedback! We apologize that you were not properly informed about the details of the ordered product. We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the near future. Thank you for your patience! Your Conrad Customer Service Team
 Verified review
Aug 17, 2022 
Тhere is no recipient phone number on the package label, this creates a delivery problem.
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Answer by conrad.com
Aug 19, 2022
Good day, thank you for your feedback! We apologize that there were problems concerning the delivery. Your critique will be forwarded to our quality management team. Hopefully we will be able to convince you of our improvements in the near future. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 23, 2022
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Answer by conrad.com
Aug 26, 2022
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 18, 2022
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Answer by conrad.com
Aug 19, 2022
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 28, 2022
I ordered goods for home delivery, but UPS did not think it was a good idea to go out and deliver the goods. So now I get to travel 25 km one way!!! UPS is crap, they have very bad service in Sweden!! I get an email that says "the item has now been delivered" No it wasn't it has been left at a service point!! Can't even be bothered to call me as a customer. DHL is MUCH better in Sweden!
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Answer by conrad.com
Aug 4, 2022
Good day, thank you for your feedback! We are sorry that UPS caused you troubles. Should there still be any issues concerning your order, please send us a mail to sales@conrad.com, so we can look into it. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 29, 2022
Avialaibilty item (AZK 35) is long time about 4 months
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Answer by conrad.com
Aug 4, 2022
Good day, thank you for your feedback! We are sorry that the delivery time for the product you are interested in is in the far future. Due to the current pandemic, longer waiting times can unfortunately occur. We hope to convince you of our improvements in the future and wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 24, 2022
I was charged Rs.8348/- as additional customs duty. I was not informed about the same. I was under the impression that the prices quoted are the final prices. Can I have an update about the same.
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Answer by conrad.com
Jul 26, 2022
Good day, thank you for your feedback! We apologize that you were charged additionally. Unfortunately we are not able to solve this issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 9, 2022
Your delivery was as you promised instructions are not in English so unable to use it yet
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Answer by conrad.com
Jul 14, 2022
Good day, Thank you very much for this great review. We are glad that we could satisfy you with our delivery. Furthermore we want to apologize for the inconveniences caused by the deficient instructions. Should you need any further information, please send us an e-mail to sales@conrad.com. We wish you all the best, Your Conrad Customer Service Team We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 1, 2022
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Answer by conrad.com
Aug 4, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 20, 2022
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Answer by conrad.com
Jul 26, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team