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conrad.com
Reviews:

297 reviews in the last 12 months5,211 total reviews  

4.45
Good

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Certified since: Aug 29, 2013
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conrad.com fulfils all Trusted Shops quality criteria, including
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Top positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Top negative review

Sep 26, 2023
 Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Reviews for conrad.com

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May 24, 2023
 Verified review
Order arrived only after a few emails were sent, because the seller changed the order number in the pro-forma that did not match the initial order number, it was unclear which number to enter, and then due to mismatch they stopped processing the order. It took about 4 weeks to get my order (received 05.24, order paid 04.27).
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for the positive feedback.
Nov 30, 2023
 Verified review
Very well explained the detail on the product bought. The information for shipping was also good. A bit more information on the actual options.
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Answer by conrad.com
Dec 7, 2023
Dear Customer, thank you very much for your positive feedback.
Apr 26, 2023
 Verified review

Mobile phone on the parcel

Please for my next orders you write on the parcel my mobile phone the courier could find me easier !
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Jun 20, 2023
 Verified review

Organizator crăpat

Mi-a plăcut seriozitatea și promptitudinea dumneavoastră dar una dintre Organizatoare a avut crăpături iar pe mijloc a fost rupta o bucata, după cum se poate vedea din imagini. As dori sa menționez ca, cutia de carton, în care au fost impachetate organizatoarele, nu a fost deteriorata deloc.
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Nov 13, 2023
 Verified review

Shipping without client's approval

You should not ship without speaking with your client when not all materials are in stock. You should please ask first your buyer if he wants goods in one go or partial shipments.
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Answer by conrad.com
Nov 15, 2023
Dear Customer, all our availabilities are available to the customer in the webshop on a daily basis.
Sep 11, 2023
 Verified review
Initially, I was not able to order the item. On the 3rd try, it was successful and it went smoothly. The item was delivered on time.
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Oct 20, 2023
 Verified review
You could tell your British customers that it comes with a two prong plug. Which doesn't fit a standard plug outlet.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, We are a German company. We therefore supply all items with an EU plug. Please contact us if you need help finding an adapter.
Jun 28, 2023
 Verified review
Took longer than I thought for delivery. But worth the wait. Both items of a high standard
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for the positive feedback.
Nov 28, 2023
 Verified review

yes the site delivery date information…

yes, the site delivery date information needs to a bit accurate than this operation!
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Nov 15, 2023
 Verified review
Small item in a big box with product open and lid open?
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Answer by conrad.com
Nov 16, 2023
Dear Customer, please contact sales@conrad.com with your customer number and order number to discuss the transport damage.
EB
emile b.
luxembourg
Aug 2, 2023
 Verified review
deliver all items together if delivery is very close
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Jul 17, 2023
 Verified review
Pathetic delivery service. Expensive produc9.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your feedback.
Nov 27, 2023
 Verified review
Good price and good shipping management.
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Answer by conrad.com
Nov 27, 2023
Dear Customer, thank you very much for your positive feedback.
Aug 11, 2023
 Verified review
Quick delivery.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback. Please let us know how we can improve our service and reach all stars
Dec 19, 2023
 Verified review
das ist gut
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Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback.
May 9, 2023
 Verified review
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Nov 30, 2023
 Verified review
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Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you very much for the positive feedback. Please let us know how we can improve our service to get 5 stars.
Nov 23, 2023
 Verified review
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Answer by conrad.com
Nov 27, 2023
Dear Customer, thank you very much for your positive feedback.
Sep 20, 2023
 Verified review
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WG
W G.
Spanien
Sep 14, 2023
 Verified review
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