conrad.comReviews:
327 reviews in the last 12 months5,311 total reviews
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Most relevant positive review
Aug 26, 2023
Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
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Most relevant negative review
Sep 26, 2023
Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Reviews for conrad.com
Feb 13, 2024
Verified review
in general very pleased with the service and products ,
my only complaint is the delivery service provider to Spain . the use of UPS here in Spain is a hit and miss operation . Delivery service in out lining smaller cities is a hit and miss,
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
thank you for your feedback. We will endeavour to improve the delivery.
Nov 13, 2023
Verified review
Shipping without client's approval
You should not ship without speaking with your client when not all materials are in stock.
You should please ask first your buyer if he wants goods in one go or partial shipments.
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Answer by conrad.com
Nov 15, 2023
Dear Customer,
all our availabilities are available to the customer in the webshop on a daily basis.
Mar 15, 2024
Verified review
Solar powered pumps
I ordered two pumps and you dealt with my request very quickly. Unfortunately you missed my house number off the address which caused confusion at UPS and a delay in delivery.
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Answer by conrad.com
May 15, 2024
Dear Customer,
thank you very much for your positive feedback.
Jan 16, 2024
Verified review
Good variety of products.
Expensive shipping and not accurate (incomplete delivery details written on the package, missing phone number for contact).
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Dec 27, 2023
Verified review
Delayed delivery of second product
Only one of two products arrived with the second one having a note in the box that it will be delayed for two weeks at no extra cost 😆
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Answer by conrad.com
Jan 11, 2024
Dear Customer,
thank you for your positive feedback.
Sep 11, 2023
Verified review
Initially, I was not able to order the item. On the 3rd try, it was successful and it went smoothly. The item was delivered on time.
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Oct 20, 2023
Verified review
You could tell your British customers that it comes with a two prong plug. Which doesn't fit a standard plug outlet.
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
We are a German company. We therefore supply all items with an EU plug. Please contact us if you need help finding an adapter.
Mar 4, 2024
Verified review
Order on 9/02/2024, lost by UPS, and then free replacement delivery ok !
Received 04/03/2024
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Answer by conrad.com
Mar 10, 2024
Dear Customer,
thank you for your positive feedback.
Nov 28, 2023
Verified review
yes the site delivery date information…
yes, the site delivery date information needs to a bit accurate than this operation!
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Feb 16, 2024
Verified review
box came in damaged and open but luckily non of the content was missing
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
I apologise for the circumstances which were apparently caused during transport. Please contact our customer service to solve the problem.
Nov 15, 2023
Verified review
Small item in a big box with product open and lid open?
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Answer by conrad.com
Nov 16, 2023
Dear Customer,
please contact sales@conrad.com with your customer number and order number to discuss the transport damage.
Feb 23, 2024
Verified review
Received printer but none UK plug so can't use it 😢
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
all our products are EU plug. Please contact the customer service to initiate a returns process.
EB
emile b.
luxembourg
Aug 2, 2023
Verified review
deliver all items together if delivery is very close
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Nov 27, 2023
Verified review
Good price and good shipping management.
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Answer by conrad.com
Nov 27, 2023
Dear Customer,
thank you very much for your positive feedback.
Aug 11, 2023
Verified review
Quick delivery.
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Please let us know how we can improve our service and reach all stars
Jan 19, 2024
Verified review
Good service
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Answer by conrad.com
Mar 15, 2024
Dear Customer,
thank you for your positive feedback.
Dec 19, 2023
Verified review
das ist gut
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Answer by conrad.com
Jan 11, 2024
Dear Customer,
thank you for your positive feedback.
Feb 3, 2024
Verified review
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Jan 31, 2024
Verified review
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
thank you for your positive feedback. Please give us feedback so that we can achieve 5 stars.
Jan 31, 2024
Verified review
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
thank you for your positive feedback. Please give us feedback so that we can achieve 5 stars.