conrad.com- Logo - reviews

conrad.comReviews

: 4,400Good

4.39

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: 8/29/2013
updated on: 7/3/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 8/29/2013
updated on: 7/3/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

916 verified reviews in the last 12 months

4,400 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
Report review

Show all positive reviews

the most relevant critical review


3 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
Report review

Show all critical reviews

Reviews for conrad.com

Filter 
 Sort by Relevance 
(100)
(48)
 Verified review
7 months ago 
The order arrived fairly quickly and the driver was extremely pleasant but the box was badly damaged and the driver was extremely apologetic luckily the wheels were OK so no problems.
Report review
 Verified review
6 months ago
Good selection of items, shipping time was a bit slow. Items packed very poor, items were visual dagmaged during shipment. All over, not impressed by this first purchase from Conrad.
Report review
 Verified review
6 months ago
I am very happy with your service. Received the item quickly. I am sorry to inform you that the packing was sub standard. I would love to have good quality packaging for next order.
Report review
 Verified review
5 months ago
Thank you, it was my first online purchase on your site, but I have been to your physical store many times when I am working in Austria. Best regards, Manuel
Report review
 Verified review
1 year ago
When UPS gives a delivery time between 9:30 and 1:30 an I leave home at 3:00 then I must pick--up my parcel at the other part of the town. That is not nice.
Report review
 Verified review
1 year ago
1 order was delivered in 5 separate deliveries and packages. There was no rush on delivery and it would be much more preferred to have it delivered at once.
Report review
 Verified review
10 months ago 
The product seemed better than anything available in the U.K. HOWEVER,WITHOUT INSTRUCTIONS IN ENGLISH<I AM UNABLE TO SET ANY OF THE PROGRAMMES>PLEASE HELP!
Report review
 Verified review
1 year ago
It took longer than expected to arrive BUT they have an extremely friendly and transparent Customer Service who were really quick to answer any issues
Report review
 Verified review
5 months ago
The invoice I received is without VAT which is correct. My business credit card is charged with VAT. This doesn't make business buys attractive.
Report review
 Verified review
10 months ago
You doesn’t answer my messages, i paid alot of money because a mistake you did and nobody answer me. I be glad if someone will come back to me
Report review
 Verified review
8 months ago
products and deliverece from Germany is OK, UPS is a lousy transporter in PT. Please next time use another transporter , DHL ?
Report review
 Verified review
1 year ago 
Very, very, very bad packaging. The merchandise traveled loose inside the package. One of the bottles opened and spilled half.
Report review
 Verified review
1 year ago 
Goods are exactly as described. Price and shipment good. Customer service could be a day faster...but was fully acceptable.
Report review
 Verified review
1 year ago
Astonished to be charged an additional £48 on delivery as a customs charge. That was never clear when the time was sold.
Report review
 Verified review
11 months ago 
Very, very, very bad packaging. The goods traveled loose inside the package. One of the bottles opened and spilled half.
Report review
 Verified review
10 months ago
We would like our terms of payment are net 30 days from date of invoice to reduce our cashflow stress. Thanks , Emilio
Report review
 Verified review
7 months ago
As of now, I received only the USB part of my order. I will change my rating when the whole purchased package arrives.
Report review
 Verified review
6 months ago
Delivery failed over the weekend and the delivery company lied about the reason - nobody home. We were home all day.
Report review
Answer by conrad.com
6 months ago
Dear customer, Thank you for your feedback. Our service team is always motivated to help our customers and we regret that our transport service provider could not satisfy you in this case. We are constantly working to further improve the quality of our services. We are therefore very grateful when our customers take the time to provide constructive feedback.
 Verified review
9 months ago 
WHERE IS THE REST OF MY ORRDER ? item : Wera Zyklop Metal 8003 A 05004003001 when placed order it was in stock.
Report review
 Verified review
10 months ago 
Excellent super fast service well packaged item, tracked shipping, informative website, site easy to navigate
Report review