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conrad.comReviews

: 4,467Good

4.36

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Valid

with Buyer Protection

certified since: 8/29/2013
updated on: 8/18/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 8/29/2013
updated on: 8/18/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

832 verified reviews in the last 12 months

4,467 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


9 months ago
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review


5 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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(83)
 Verified review
Yesterday 
Тhere is no recipient phone number on the package label, this creates a delivery problem.
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 Verified review
17 days ago
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Answer by conrad.com
14 days ago
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
20 days ago
Avialaibilty item (AZK 35) is long time about 4 months
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Answer by conrad.com
14 days ago
Good day, thank you for your feedback! We are sorry that the delivery time for the product you are interested in is in the far future. Due to the current pandemic, longer waiting times can unfortunately occur. We hope to convince you of our improvements in the future and wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
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Answer by conrad.com
23 days ago
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago 
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Answer by conrad.com
23 days ago
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago 
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Answer by conrad.com
23 days ago
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
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Answer by conrad.com
1 month ago
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
Your delivery was as you promised instructions are not in English so unable to use it yet
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Answer by conrad.com
1 month ago
Good day, Thank you very much for this great review. We are glad that we could satisfy you with our delivery. Furthermore we want to apologize for the inconveniences caused by the deficient instructions. Should you need any further information, please send us an e-mail to sales@conrad.com. We wish you all the best, Your Conrad Customer Service Team We wish you all the best! Your Conrad Customer Service Team
 Verified review
3 months ago
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Answer by conrad.com
2 months ago
Good day, thank you for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
3 months ago
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Answer by conrad.com
2 months ago
Good day, thank you for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
3 months ago
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Answer by conrad.com
3 months ago
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
4 months ago
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Answer by conrad.com
4 months ago
Good day, thank you for taking the time to give us this great review. We wish you all the best! Your Conrad Customer Service Team
 Verified review
4 months ago
Kept informed of the progress of the order. Can't fault the order process
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Answer by conrad.com
4 months ago
Good day, thank you for this great feedback! We are happy that you are satisfied with the received status information concerning your order. We hope to welcome you back soon! Your Conrad Customer Service Team
 Verified review
4 months ago 
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Answer by conrad.com
4 months ago
Good day, thank your for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
4 months ago
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Answer by conrad.com
4 months ago
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
4 months ago
My shopping experience was ruined by klarna. Payment: klarna has taken a double fee. Klarna prevents communication:klarna povides login code, klarna does not accept it.
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Answer by conrad.com
4 months ago
Good day, thank you for your review. We apologize, that Klarna spoiled your shopping experience. Unfortunately we cannot tend to your issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it. We wish you all the best! Your Conrad Customer Service Team
 Verified review
4 months ago
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Answer by conrad.com
4 months ago
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
4 months ago
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Answer by conrad.com
4 months ago
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
5 months ago
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Answer by conrad.com
4 months ago
Good day, thank you for taking the time to review our company. We wish you all the best! Your Conrad Customer Service Team
 Verified review
5 months ago
very efficient had rather a lot of email confirmations
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Answer by conrad.com
4 months ago
Good day, thank you for your feedback! We are happy to hear, that you are satisfied with the services we provide. Furthermore we want to apologize in case we sent you too many confirmation e-mails. It´s important to us that the customer is well informed about the status of his delivery. We wish you all the best! Your Conrad Customer Service Team