Review summary
Customers consistently praise the fast and reliable delivery, often noting that orders arrive sooner than expected. Many highlight the high quality, durability, and attractive design of the products. The majority find the products easy to install, flexible, and straightforward to use. Customer service is frequently described as responsive, friendly, and effective in resolving issues. Packaging is generally secure and protective, and adhesion and functionality meet or exceed expectations for most users. When problems occur, resolutions are typically quick and satisfactory, with fair compensation provided. Some customers experience occasional challenges with mounting or installation in special cases. There are reports of unresponsive or slow customer service in a minority of instances. A few users note damage during shipping, suggesting room for improvement in packaging. Additionally, a small number of customers report issues with product adhesion, particularly on certain surfaces.
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How Trusted Shops prevents fake reviewsReviewsQUEST® Profile | Κατασκευαστής προφίλ PVC | Σπίτι | Κήπος | PRO B2B
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Ideal tape for baseboards
I used the light gray tape as a baseboard connecting the tiles on the floor with the panels on the wall. I ordered 3 rolls of 5 meters each. The product came in a single 15-meter roll, which pleased me because I didn't have to splice. The day before, I cleaned the surface and wiped with acetone. That's all. The next day, I measured, cut, and taped right away. The tape is flexible and nicely adapts to the surface. It has ideal adhesion, not too strong to just hold on measuring but holds great after application and slight pressure.
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Reply from QUEST® Profile | Κατασκευαστής προφίλ PVC | Σπίτι | Κήπος | PRO B2B
Thank you for such a detailed and positive review! 😊 We are very happy that the product worked well in your project and met your expectations. We are glad to hear that one roll with the total length proved to be a convenient solution, and the tape was easy to mount, adapted well to the surface, and provided the right adhesion. Thank you also for sharing your experience with substrate preparation – it will certainly be helpful for other customers. Thank you for your trust and we look forward to your next visit!\n
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We are very satisfied with the purchase of these profiles. It is a much nicer option than buying special tiles - treads, as they provide even better protection at the ends of the stair treads against slipping. Super easy to attach and they look very nice. We chose a color that perfectly matches the tiles on the stairs, as there is a large selection, including different lengths. Profiles at good prices. Quick order fulfillment. We thank and recommend this seller and their products.
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Excellent Customer Service
It's the way my complaint was handled after the ordered goods were wrongly delivered in gray. Quest's reactions were always prompt and friendly and my return and the reshipment of the now correct goods were handled smoothly and unbureaucratically, communication worked excellently, and the desired product meets my expectations.
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Reply from QUEST® Profile | Κατασκευαστής προφίλ PVC | Σπίτι | Κήπος | PRO B2B
Thank you very much for your detailed and positive review! We are very pleased that you were satisfied with our customer service and the uncomplicated handling of your complaint. Although there was initially a wrong delivery, we are glad that we were able to resolve the problem quickly and smoothly. We are particularly pleased that the communication met your expectations and that you are now satisfied with the correct product. Thank you for your trust – we look forward to welcoming you again in the future!
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Modern Optics with a Small Deficit
The moldings look very high-quality and make a really nice impression after installation. I really liked the optics and modern design.
However, there is room for improvement in the packaging and shipping. In total, about 50-60 moldings were divided into five foil packages of 10-15 pieces each and packed together in a carton. Unfortunately, in each foil package, the outermost 1-2 moldings were broken in the middle. Presumably, during transport, a high load impacted the packages, causing the outer moldings to be damaged.
Also, the corner cuts are somewhat challenging and require careful work to ensure the transitions look clean.
The pre-mounted adhesive tape unfortunately does not hold sufficiently on plastered walls. I had to additionally secure the moldings with mounting glue.
Overall, I am very satisfied with the optics and the final result. With more stable packaging and better adhesion on plastered walls, the product would be nearly perfect in my opinion.
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Reply from QUEST® Profile | Κατασκευαστής προφίλ PVC | Σπίτι | Κήπος | PRO B2B
Thank you for your detailed and constructive review. We are pleased that you like the optics, high-quality execution, and final result of our moldings. Your note on the packaging is very valuable, and we will investigate how we can further improve the protection of the goods during shipping. Your feedback on the adhesion of the pre-mounted adhesive tape on plastered walls is also appreciated. Depending on the nature of the substrate, additional fastening with mounting glue may indeed be sensible. Thank you for taking the time for this detailed feedback. Such insights help us continuously improve our products and service. We wish you continued enjoyment with your moldings!
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Unfortunately, I unwrapped the mouldings from the foil too late. They are great and just as I expected. However, the package was not sufficiently reinforced and they are bent in one place. I will get through it and somehow adjust them. I assume a transport error, but reinforce them more. Implementation time and everything else - super. Greetings and recommend.
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Absolute Satisfaction
I am absolutely satisfied! I accidentally placed my first order incorrectly, but that was no problem at all! Very pleasant and reliable customer contact, goods were returned (seamlessly), refund was there in a short time. Then the new order: very fast processing and equally fast delivery! Price/performance ratio: absolutely TOP! very good goods (material) for a good price! Here the ratio is right! Also, the shipping/delivery costs were really good, not overpriced, really well calculated!
Anytime again!!!
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Reply from QUEST® Profile | Κατασκευαστής προφίλ PVC | Σπίτι | Κήπος | PRO B2B
Thank you very much for your detailed and great feedback! 😊
We are very pleased that we were able to help you uncomplicatedly with the first order and that everything – from the return to the refund – went smoothly.
Also, that you are so satisfied with the new order, the fast processing, the delivery, as well as the price-performance ratio, means a lot to us. Your trust and positive experience motivate us greatly.
We look forward to your next order – anytime again! 👍
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Very attentive, they sent me an email apologizing for the delay in delivery, they sent the shipment again and in the end I received the order twice, but the transport company was responsible for the delay, the second order arrived within two days from the complaint.
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Self-adhesive Corner Profiles
I ordered self-adhesive corner profiles for wall corners. The goods did arrive in a damaged package and I was concerned whether everything was intact. But everything was fine.
The product itself is excellent. The profiles stick very well and look great. Happy to purchase again anytime.
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Reply from QUEST® Profile | Κατασκευαστής προφίλ PVC | Σπίτι | Κήπος | PRO B2B
Thank you very much for your detailed and positive review! We are very pleased that despite the damaged package during transport, everything arrived to you intact. It is especially nice to hear that you are so satisfied with the quality, adhesive strength, and appearance of our self-adhesive corner profiles. Thank you for your trust and kind words – we look forward to welcoming you again soon!
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Ordered wrong at first
For my first order, I ordered the wrong color and was able to return it without problems with the return label. This time it was the right color. The delivery was super fast and well packaged each time. The stair step profiles are of good quality. I can confidently recommend this seller.
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Reply from QUEST® Profile | Κατασκευαστής προφίλ PVC | Σπίτι | Κήπος | PRO B2B
Thank you very much for your detailed and great review! We are very pleased that the return of your first order went smoothly and that you subsequently received the correct color. It's great to hear that you are satisfied with the fast delivery, the secure packaging, and the quality of our stair step profiles. Your recommendation means a lot to us. Thank you for your trust – we look forward to welcoming you again in the future!
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Top customer service
First delivery (2 m long corner profiles) was unfortunately damaged during transport. Contact with customer service went smoothly. Quick replacement delivery with new service provider. Everything was perfect. Would gladly return anytime!
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unbeatable quality-price ratio
ordered 13 Mounting profile, 15x15mm by 2 m, perfect for my use; the only issue is the carrier DPD, who was supposed to deliver to a pickup point, then to an agency, two days after the scheduled delivery to my home I picked it up at an agency 15 km from my home.\nshame the delivery doesn't meet expectations.
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Reply from QUEST® Profile | Κατασκευαστής προφίλ PVC | Σπίτι | Κήπος | PRO B2B
Thank you for your detailed review. We are delighted to learn that the mounting profiles fit perfectly for your use. However, we regret the difficulties encountered during delivery. Unfortunately, the transport process sometimes depends on the carrier and doesn’t always meet our or your expectations. We thank you for your understanding and for taking the time to share your experience. Your feedback is valuable to us.\n
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Good Return Procedure
A company is only as good as its complaints department. I ordered mouldings in the wrong color. Registered the return and immediately received the Freeway label. It takes a while, as it went back to Poland. Got the money back without any objections. Excellent. I will order again, but this time in the right color;-)
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Reply from QUEST® Profile | Κατασκευαστής προφίλ PVC | Σπίτι | Κήπος | PRO B2B
Thank you very much for your detailed and positive feedback! 😊\nWe are very pleased that you were satisfied with the handling of the return and our complaints service. Mistakes in color selection can happen – even better that everything went smoothly and you got your money back quickly.\nWe look forward to your next order – this time in the right color 😉 Thank you for your trust and see you soon!\n
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Be more attentive to product packaging as I ordered 2 products and only one arrived. However, I was able to contact you very quickly via email and to my surprise, you were excellent, you apologized, and the second product arrived to me very quickly. For this, you get a grade of 10.
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Reply from QUEST® Profile | Κατασκευαστής προφίλ PVC | Σπίτι | Κήπος | PRO B2B
Thank you very much for your feedback! We apologize once again for the inconvenience caused by the incomplete delivery. We're glad the situation was resolved quickly and that you received the second product without delay. We greatly appreciate your understanding and trust and thank you for the 10! We look forward to your next purchase!\n
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Great product! My staircase looks nicer
I initially bought the 6m black role but cutting them to the individual stair measurement was a hustle so decided to order these. They were very easy to install and because all of the pieces came at about 2-5 cm longer than initial measurements, I could fit it to the entire stairwell. Product is robust and will definitely recommend it to people.
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Reply from QUEST® Profile | Κατασκευαστής προφίλ PVC | Σπίτι | Κήπος | PRO B2B
Thank you for your feedback! 😊
We are very pleased that you are satisfied with the value for money and the fast delivery.
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Very serious company besides the quality of products perfect customer service. I had a problem with a delivery with Bartolini and they promptly acted by resending me another package with the same items at no extra cost. I will definitely buy from them again, 5 stars are the minimum, highly recommended.
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Reply from QUEST® Profile | Κατασκευαστής προφίλ PVC | Σπίτι | Κήπος | PRO B2B
Thank you so much for the wonderful review! 😊\nWe are really happy that you appreciated the quality of our products and the customer service. We apologize for the initial problem with the delivery, but we are glad we managed to resolve everything quickly.\nYour words and trust mean a lot to us. It will be a pleasure to serve you again in the future. Thank you sincerely for the recommendation and for the 5 stars! ⭐\n
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Great material!
Not very easy to install!
But once you get it, it goes smoothly!
Always work from top to bottom,
as stated in the description!
Looks great and has a fluorescent strip on both sides
that shows the way at night.
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Reply from QUEST® Profile | Κατασκευαστής προφίλ PVC | Σπίτι | Κήπος | PRO B2B
Thank you very much for your detailed and positive review! 😊 We are very pleased that you like the quality of the material and are satisfied with the final result. Thank you also for your helpful installation tips – such practical tips are very valuable for other customers. Nice to hear that the fluorescent strips serve their purpose and provide extra guidance at night. Thank you for your trust and enjoy the product!
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Review of PVC Soft Profile
The profiles are very useful; thanks to them, my wallpaper on the corners is well protected against tearing. The installation is very simple and quick. Thanks to the adhesive layer, they stick firmly to the wall. However, I don't like that the minimum number of profiles to order is 5 pieces. I need 2 pieces and do not understand why I can't order 2 pieces since I'm paying for shipping anyway.
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Reply from QUEST® Profile | Κατασκευαστής προφίλ PVC | Σπίτι | Κήπος | PRO B2B
Thank you for your detailed review! We're glad that the profiles fulfill their function and that you appreciate their easy installation and good adhesion.
However, we understand that the minimum order quantity can be problematic, especially when only 2 pieces are needed. We've implemented this limit ONLY for certain products of LENGTH SIZE 275 cm due to logistical and packaging reasons, but we greatly appreciate this feedback—it will help us in further improving our offer.
We hope that nonetheless, the product will serve you well and that in the future, we'll better tailor order conditions to customer needs. Should there be additional questions or suggestions, we're happy to assist!
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Thank you for the quality of after-sales service
Thank you for the quality of the after-sales service, the product did not meet my needs, I was able to return it with coverage of the return shipping costs. It only took one email to arrange the return. Thank you for your professionalism.
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Reply from QUEST® Profile | Κατασκευαστής προφίλ PVC | Σπίτι | Κήπος | PRO B2B
Thank you very much for your comment and your trust! We are delighted to hear that you were satisfied with our after-sales service. Even though the product did not meet your needs, we are glad to have made the return process simple and quick. Your recognition of our professionalism brings us great joy. We look forward to serving you again!\n
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Product as described
The product was as described. Good service: there was a delay with the delivery due to an internal error but they were proactive and found a solution without me having to contact them.
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Everything is great
I am satisfied with the product. The moldings are well crafted.
Unfortunately, one delivery was destroyed by the supplier. But the complaint was processed immediately, and I quickly received a new delivery. Very good customer service.
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Reply from QUEST® Profile | Κατασκευαστής προφίλ PVC | Σπίτι | Κήπος | PRO B2B
Thank you very much for your review and your trust! We are very happy that you are satisfied with the quality of the moldings and that our customer service could help quickly and easily. We regret the damage to the first delivery, but we are glad we could solve it quickly for you. Thank you and enjoy the product!
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