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Top positive review
Oct 29, 2023
Verified review
As I have a VAT number I shouldn't have to pay VAT on the string I buy. However, to achieve this creates a very complicated procedure from TennisPro compared to other EU websites. Even though I went through this procedure I still got charged VAT! Website should be able to handle the fact that I have a VAT number and set the VAT due to zero.
I ordered NIKE NEW BALANCE 996 V5 PARIS CLAY COURT SHOES 41,5 tennis shoes with order no 500201740, but instead, you sent me the white shoes NIKE 8MM. Please correct your mistake and send me the tennis shoes that I have ordered and paid invoice no 23206220. One week ago L sent back the error delivery and despite sending you 2 e-mails asking when I would get my order I did not receive any information. I am very disappointed by your service I deeply regret that i placed oredr to your company, Andrzej Klimpel
Until i had to restring a raquet it was all ok. I bought many things and 2 raquets (RF Pro staff) When i send tye first one for restringing it came back wrong (oposite cross&main) i paid 78€+15€postage. Then i bought a second raquet and menrioned to be stringed “right” and not to have it wrong again,their customer service reply ofcourse we will. note this and they apologise for the previous mistake.I received the raquet and again was wrong stringed (gut on crosses luxilon on mains, i requested the oposite)Then i complained again they accepted their 2nd mistake (on expensive set of strings champions choice duo ) and they asked me what i would like to get as compensation. Then i asked a free restringing (parts and labour) for their second mistake because the raquet is new and unused. and on my next order i would apreciate if i would be charged only for the parts (strings etc) and that they should cover the labour . The reply i got was that they can offer me a 10% discount on my next order.
This is a joke because i paid for a new raquet nearly 400 euro and for a previous wrong stringing and i demanded to speak to a higher position representative…after 2 days i got no reply to my email and here is my review.
So conclusion :If you want to buy things they are ok , If you want to have a “professional” restringing then sorry but No.
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Answer by tennispro.eu
Feb 19, 2024
Dear customer,
We apologise for the experience which you had with our customisation services, where your wishes to personalise your racket were not respected. Please note that we acknowledged this error and we were willing to meet you halfway in order to find a solution that would be beneficial to both parties. You asked us to pay for your next stringing services for your racket, as well as the next postage and customisation. We then offered you a counterproposal where we were willing to offer you: 10% off your next order, postage to the amount of 15€ for you to send us your racket as well as free stringing services for your next order. To this day, we are still waiting for your feedback.
Again, we apologise for the impediment caused by all this.
Best regards,
Customer Satisfaction Team
Jan 5, 2024
Verified review
DEFECTIVE PRODUCT
My order was damaged. I returned it and asked for an exchange for an undamaged product. I communicated with Berryll who is very unprofessional. The goods were returned to the manufacturer for comment, still no response.
From Berryll's communication, it seems that tennisproeu has distanced itself from the defective product, despite having sold it to me. The defective product is clearly visible according to the photo. Berryll did not even reply to my last email. the worst expierence ever.SHAME!
I ordered NIKE NEW BALANCE 996 V5 PARIS CLAY COURT SHOES 41,5 tennis shoes with order no 500201740, but instead, you sent me the white shoes NIKE 8MM. Please correct your mistake and send me the tennis shoes that I have ordered and paid invoice no 23206220. One week ago L sent back the error delivery and despite sending you 2 e-mails asking when I would get my order I did not receive any information. I am very disappointed by your service I deeply regret that i placed oredr to your company, Andrzej Klimpel
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