tennispro.eu
Reviews:

1,334 reviews in the last 12 months6,502 total reviews  

4.64
Excellent

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Top positive review

Oct 29, 2023
 Verified review
As I have a VAT number I shouldn't have to pay VAT on the string I buy. However, to achieve this creates a very complicated procedure from TennisPro compared to other EU websites. Even though I went through this procedure I still got charged VAT! Website should be able to handle the fact that I have a VAT number and set the VAT due to zero.

Top negative review

Oct 7, 2023
 Verified review
I ordered NIKE NEW BALANCE 996 V5 PARIS CLAY COURT SHOES 41,5 tennis shoes with order no 500201740, but instead, you sent me the white shoes NIKE 8MM. Please correct your mistake and send me the tennis shoes that I have ordered and paid invoice no 23206220. One week ago L sent back the error delivery and despite sending you 2 e-mails asking when I would get my order I did not receive any information. I am very disappointed by your service I deeply regret that i placed oredr to your company, Andrzej Klimpel
AK
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Reviews for tennispro.eu

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Apr 12, 2024
 Verified review
It took 3 days to process my order after I paid. It has been 3 days the status is shipped, but didn’t leave the origin country. I would not have bought if I knew it takes so long to deliver.
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Answer by tennispro.eu
12 days ago
Good morning, We can see that your order has been shipped on the 10.04 and you received on the 16.04. This is the normal delivery time specified on our website. We apologise for the delay in processing the order. Best regards, Customer Satisfaction Team
Apr 12, 2024
 Verified review

Zero customer experience

I paid 50 euro for shipping within the EU and after a whole week the package has not arrived. I was not kept updated with shipping and the progress of my order until I enquired via email.
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Answer by tennispro.eu
12 days ago
Good morning, We can see that your order has been shipped on the 10.04 and you received on the 15.04. This is the normal delivery time specified on our website. We apologise if you haven't received the information about the tracking number because of a techincal issue. Best regards, Customer Satisfaction Team
Apr 5, 2024
 Verified review
I placed an order 1 week ago and have heard nothing since. I had hoped to have my purchases by now but I’ve had no tracking or delivery notifications at all. I’ve had zero
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Answer by tennispro.eu
Apr 10, 2024
Good afternoon, We can see that you order has been shipped on the 02.04 and delivered on the 06.04, we apologise if you haven't get the tracking number by e-mail. Please do not hesitate to contact our customer service if you have any questions. Best regards, Customer Satisfaction Team
Mar 29, 2024
 Verified review
I paid my order five days ago but it was still not picked up by the courier. The goods were supposed to be on hand at the time of the order/payment.
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Answer by tennispro.eu
Apr 3, 2024
Good afternoon, We can see that your order has been sent on the 26.03 and is on its way. It arrived in your country and it will be delivered soon. We apologise for the delay. Best regards, Customer Satisfaction Team
13 days ago
 Verified review
I placed the order on April 8th, and today, April 16th, I still haven't received an email with the tracking number. My order is taking too long
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Answer by tennispro.eu
11 days ago
Good Morning, According to the carrier, your package was delivered on 12.04.2024. Kindly let us know if this is not the case so that we may investigate further. Wishing you a great day. Best regards, Customer Satisfaction Team
Apr 3, 2024
 Verified review
Could not add discount V. on EUR 10,- Customer service stated that the item was send, which was not right
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Answer by tennispro.eu
Apr 4, 2024
Dear customer, As we have indicated, your order had already been dispatched by the time we were able to respond to your email. For this reason it was not possible to amend your order, understanding your disappointment we have sent you an additional discount code for you to use at your earliest convenience. We apologise for any inconvenience this may have caused you. Best regards, Customer Satisfaction team
13 days ago
 Verified review
I was dissapointed as I was not being informed about the progress of my order and shipment.
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Answer by tennispro.eu
11 days ago
Good Morning, Thank you for your feedback. Sadly, we are experiencing technical issues, hindering real-time status update of packages on our website. We apologise for this. Please note that your order was prepared and shipped on 09.04.204. It should be delivered before the end of the week. We apologise for the inconvenience caused. Best regards, Customer Satisfaction Team
Mar 31, 2024
 Verified review
Slow delivery and found out that tennnispoint is cheaper
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Answer by tennispro.eu
Apr 3, 2024
Good afternoon, We can see that your order has been sent on the 28.03 and you received on the 03.04. Our deliveries take normally 4-6 working days as specified on our website. Please do not hesitate to contact us if you find the same items at a cheaper price on another website. Best regards, Customer Satisfaction Team
Mar 29, 2024
 Verified review
Slow delivery Not as stated
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Answer by tennispro.eu
Apr 3, 2024
Dear customer, We can see that your order has been sent on the 26.03 and you received on the 30.03. Our deliveries take normally 4-6 working days as specified on our website. Best regards, Customer Satisfaction Team
Apr 12, 2024
 Verified review
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Answer by tennispro.eu
13 days ago
Good afternoon, We can see that your order has been shipped on the 09.04 and it is on its way to your country. Normally our deliveries take 4-6 working days. For further information please do not hesitate to contact us: info@tennispro.eu Best regards, Customer Satisfaction Team
Mar 23, 2024
 Verified review

a week has gone and nothing has happened. Still ”processing”.

It’s been a week now and I have not received any information about my order. Still in ”processing” status and no idea when or IF I even get my order. Claiming fast deliveries and nothing happening for a week so it starts to feel like a scam. Got my money and then nothing happening. The only reason I ordered from tennispro is that it was supposed to be fast delivery. I’ve now missed two games without my racquet that I ordered and soon it’ll be plenty more unless it arrives soon. I feel so scammed right now.
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Answer by tennispro.eu
Mar 28, 2024
Dear customer, We are currently in the process of updating our website, the reason as to why you are unable to see the status of your order in real time. According to the carrier, your package is already in your country, and the delivery delay is due to the current unrest in the country. Your order has been delivered today 28/03. Best regards, Customer Satisfaction Team
Mar 5, 2024
 Verified review
The order is being processed for a very long time 500218046 2/29/2024 M. Stasys Pakalniškis €104.34 Processing
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Answer by tennispro.eu
Mar 18, 2024
Dear customer, We can see that your order has been placed on the 29.02 and it has been sent on the following day. You received on the 06.03. As specified on our website our deliveries normally take 4-6 working days. Best regards, Customer Satisfaction Team
Mar 18, 2024
 Verified review
13.03 je narocen lopar in placan. Do zdaj nimam nobene informacije o poteku nakupa.
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Answer by tennispro.eu
Mar 28, 2024
Dear customer, We are currently in the process of updating our website, the reason as to why you are unable to see the status of your order in real time. Kindly contact our customer service to have an update of your order. Looking forward to hearing from you. Best regards, Customer Satisfaction Team
Mar 5, 2024
 Verified review
Ordered last week and package has not yet been sent… Smh, its been 5 days
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Answer by tennispro.eu
Mar 18, 2024
Dear customer, We can see that your order has been placed on the 29.02 and it has been sent on the following day. We apologise if you probably haven't received the e-mail regarding the tracking number. Best regards, Customer Satisfaction Team
Mar 18, 2024
 Verified review
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Answer by tennispro.eu
Mar 28, 2024
Dear customer, Thank you for shopping with us. We hope to see you soon! Best regards, Customer Satisfaction Team
Feb 2, 2024
 Verified review
String they made is not in a right way and After send them email and pictures no further reply
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Answer by tennispro.eu
Feb 22, 2024
Good morning, we are really sorry about this. We have already sent you an e-mail telling you that our experts confirm that it is only aesthetic and that it will not interfere with your game or the durability of the strings. Our customer service has made you a discount proposal for your next order. Our customer service is waiting for your reply. Best regards, Customer Satisfaction Team
Feb 22, 2024
 Verified review

Complicated return process

I received everything quickly but the return process is complicated.
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Answer by tennispro.eu
Mar 6, 2024
Dear customer, We are sorry to hear that you find the return process to be complicated. If you want you can contact us by e-mail and let us know how we can make it clearer. Best regards, Customer Satisfaction Team
Feb 13, 2024
 Verified review

Missing items

The delivery did not include all the items I purchased.
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Answer by tennispro.eu
Feb 22, 2024
Good morning, We are sorry to hear about that, we have contacted our warehouse and everything was checked and sent. We also sent you an e-mail asking a picture of the received item in order to open a reclamation, But we haven't received a reply so far, could you please send it to us? Best regards, Customer Satisfaction Team
Jan 30, 2024
 Verified review
I haven’t revived my parcel
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Answer by tennispro.eu
Feb 19, 2024
Dear customer, We can see that your order has been delievred on the 30,01 , if this is not the case please contact us by e-mail (info@tennispro.eu) Best regards, Customer Satisfaction Team
Feb 13, 2024
 Verified review
Isporuka narudžbe kasni
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Answer by tennispro.eu
Feb 22, 2024
Good morning, we can see that you placed the order on the 03,02 and you received on the 12,02, please let us know if something is wrong with it, Best regards, Customer Satisfaction Team