Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Oct 29, 2023
Verified review
As I have a VAT number I shouldn't have to pay VAT on the string I buy. However, to achieve this creates a very complicated procedure from TennisPro compared to other EU websites. Even though I went through this procedure I still got charged VAT! Website should be able to handle the fact that I have a VAT number and set the VAT due to zero.
I ordered NIKE NEW BALANCE 996 V5 PARIS CLAY COURT SHOES 41,5 tennis shoes with order no 500201740, but instead, you sent me the white shoes NIKE 8MM. Please correct your mistake and send me the tennis shoes that I have ordered and paid invoice no 23206220. One week ago L sent back the error delivery and despite sending you 2 e-mails asking when I would get my order I did not receive any information. I am very disappointed by your service I deeply regret that i placed oredr to your company, Andrzej Klimpel
It took a week to get the order for the delivery company. The total delivery time to Finland was quite goog - 6 working days.
Report review
Jun 6, 2023
Verified review
The product is excellent but UPS transportance unacceptable. Super delays and they don’t inform the client at all.
Report review
Answer by tennispro.eu
Jun 30, 2023
Dear customer,
Apologies for the inconvenience caused by the carrier. In the future please do not hesitate to contact our customer service, we will be able to clarify the situation, see the reason for the delay and try to find a solution.
Sincerely,
Customer Satisfaction Team
Jun 21, 2023
Verified review
Ordered something that they said was in stock which 2 days after paying got an email saying it wasn’t in stock
Report review
Answer by tennispro.eu
Jun 30, 2023
Dear customer,
Apologies for your disappointment. We hope this will not happen again but should this be the case, please do not hesitate to contact our customer service and ask for advice on a similar item to the one that is not available.
Kind regards,
Customer Satisfaction Team
Oct 19, 2023
Verified review
Poor delivery terms
10 days after ordering and I still waiting for my goods. Charged 12 eur for delivery…
Report review
Aug 27, 2023
Verified review
Delivery was supposedly 72 hours. It’s been 9 days and still haven’t received our order
Report review
Oct 22, 2023
Verified review
Very slow delivery
No label included for returning . Trouble getting label .
Report review
Jul 17, 2023
Verified review
Never ever ship parcels with UPS, not reliable at all
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.