tennispro.eu

Reviews:

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Until i had to restring a raquet it was all ok. I bought many things and 2 raquets (RF Pro staff) When i send tye first one for restringing it came back wrong (oposite cross&main) i paid 78€+15€postage. Then i bought a second raquet and menrioned to be stringed “right” and not to have it wrong again,their customer service reply ofcourse we will. note this and they apologise for the previous mistake.I received the raquet and again was wrong stringed (gut on crosses luxilon on mains, i requested the oposite)Then i complained again they accepted their 2nd mistake (on expensive set of strings champions choice duo ) and they asked me what i would like to get as compensation. Then i asked a free restringing (parts and labour) for their second mistake because the raquet is new and unused. and on my next order i would apreciate if i would be charged only for the parts (strings etc) and that they should cover the labour . The reply i got was that they can offer me a 10% discount on my next order. This is a joke because i paid for a new raquet nearly 400 euro and for a previous wrong stringing and i demanded to speak to a higher position representative…after 2 days i got no reply to my email and here is my review. So conclusion :If you want to buy things they are ok , If you want to have a “professional” restringing then sorry but No.

I would not recommend in Romania, the products are fine, they are arriving in 2-3 weeks usually, when i made the order I specifically paid for DHL, but they give the transport to a local company named Cargus and they messed up the order twice. I’m still waiting for the wilson clash, they’ve mistaken my adress, twice. They don’t respond to phone, nothing. I’m just waiting for their mercy.

I bought a pair of shoes and some overgrips. I made a return for a bigger size, the same model. Today I did receive a pair of shoes with one fault on it, marked with an arrow sticker. This is my 3rd order at tennis pro and didn't know that they do such "moves". Not cool, tennis pro, not cool. One star for your awful move.

Overall, the buying experience was very positive with a visually appealing site, competitive prices, and fast shipping. However, the inconvenience of a €15 return shipping fee for an ill-fitting product detracted from the overall satisfaction.

Tennispro Black super tacky pro over grip is not tacky at all. I bought 30 grips. Dont need them. And i Lost my money.

I ordered and paid for a tennis bag that you didn't actually have. The money was returned to me, but I lost time

String they made is not in a right way and After send them email and pictures no further reply

I haven’t revived my parcel

I ordered NIKE NEW BALANCE 996 V5 PARIS CLAY COURT SHOES 41,5 tennis shoes with order no 500201740, but instead, you sent me the white shoes NIKE 8MM. Please correct your mistake and send me the tennis shoes that I have ordered and paid invoice no 23206220. One week ago L sent back the error delivery and despite sending you 2 e-mails asking when I would get my order I did not receive any information. I am very disappointed by your service I deeply regret that i placed oredr to your company, Andrzej Klimpel

It has been 10 days that I placed the order and still haven’t received any mail about shipment and my order in my account is stuck on processing mode!I also sent an email asking for details about the delay and got no reply!plus they changed the order date to 18/09 which is completely incorrect because I placed the order on the 10th of Sept.

their website says they ship within 1-2 days maximum, but in reality it's more than 5 days. they should not claim that they ship within 24 hours if they cannot fulfill this promise. the order tracking system is also not clear, the order is marked as "complete" when what they mean is that it's "shipped". Complete should mean "delivered". It's been 2 weeks now and i still haven't received my order. The only reason why i ordered here was because they promised to ship fast. I should have bought in a mall or retail shop instead, i would have had it already when i needed it.

My order was damaged. I returned it and asked for an exchange for an undamaged product. I communicated with Berryll who is very unprofessional. The goods were returned to the manufacturer for comment, still no response. From Berryll's communication, it seems that tennisproeu has distanced itself from the defective product, despite having sold it to me. The defective product is clearly visible according to the photo. Berryll did not even reply to my last email. the worst expierence ever.SHAME!

They accept the returns, but payment is yours to make and when I paid for a fedex label it took them over a week to respond and tell me I can’t return that way either. Luckily I went to the post office before hearing back. If I would have waited for their response I would have missed my return window. Once product was received there was no problem with them initiating the return. It just takes more work than other businesses I normally purchase from.

Delivery process and prices were very good, but return process is not free of charge, which is a standard nowadays with other online-shops, so I was disappointed and probably will not order anymore unless it is a product, where I am sure, I will not have to return it.

Hi, I'm dissapointed in stringing service that was made to my babolat pure aero RAFA edition. Right after the 1st time I played with my new racquet, the stings went bad. Please look at the photo.

There were problems with a gift certificate that didn't work. It was not pleasant! I keep waiting for the delivery order, I think they just forgot about me when I called and reminded them.

Poor customer service. Phones only open half a day. Tracking link to monitor delivery not working and calling yields no answer. Don’t know when or if my package will arrive??