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Top positive review
Oct 29, 2023
Verified review
As I have a VAT number I shouldn't have to pay VAT on the string I buy. However, to achieve this creates a very complicated procedure from TennisPro compared to other EU websites. Even though I went through this procedure I still got charged VAT! Website should be able to handle the fact that I have a VAT number and set the VAT due to zero.
I ordered NIKE NEW BALANCE 996 V5 PARIS CLAY COURT SHOES 41,5 tennis shoes with order no 500201740, but instead, you sent me the white shoes NIKE 8MM. Please correct your mistake and send me the tennis shoes that I have ordered and paid invoice no 23206220. One week ago L sent back the error delivery and despite sending you 2 e-mails asking when I would get my order I did not receive any information. I am very disappointed by your service I deeply regret that i placed oredr to your company, Andrzej Klimpel
The products have attractive prices, however, it would be great if delivery times could be improved. I placed an order 5 days ago and I still haven’t received any update. I intend to make new purchases, however, I hope the shipping process to the customer is faster :)
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Answer by tennispro.eu
Apr 11, 2024
Dear customer,
We can see that your order has been shipped on the 09.11 and it is on its way to your country. Our deliveries take 4-6 working days. We hope that you will receive your order soon. For further information do not hesitate to contact us by e-mail: info@tennispro.eu
Best regards,
Customer Satisfaction Team
Apr 8, 2024
Verified review
Aditinal 10% discount!
I have forgoten to input aditional 10% discount as it was conveniently positioned under checkout button. And upon asking to add this 10%, 5 mins after ordering it, I got declined. I think that is not fair and you could have at least offer/send some additional package of balls or something as we are talking about 18€ value. Order nr is 500220042 so you can feel free to check. It shows your inflexibility towards customers which is not realy great. But I know you do not really care about this message anyway...
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Answer by tennispro.eu
Apr 10, 2024
Good afternoon,
We apologise for the inconvenience. Please contact us before placing your next order and we will provide you with a discount code.
Best regards,
Customer Satisfaction Team
Apr 15, 2024
Verified review
I was dissapointed as I was not being informed about the progress of my order and shipment.
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Answer by tennispro.eu
Apr 17, 2024
Good Morning,
Thank you for your feedback. Sadly, we are experiencing technical issues, hindering real-time status update of packages on our website. We apologise for this. Please note that your order was prepared and shipped on 09.04.204. It should be delivered before the end of the week. We apologise for the inconvenience caused.
Best regards,
Customer Satisfaction Team
4 days ago
Verified review
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Answer by tennispro.eu
3 days ago
Dear customer,
Your order has been shipped on 24/04 and is on its way to you for delivery. You should receive information about the exact day of delivery shortly.
Best regards,
Customer satisfaction team
Apr 8, 2024
Verified review
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Answer by tennispro.eu
Apr 10, 2024
Good afternoon,
We can see that your order has been shipped and it is on the way to your country. We have contacted DHL and we will get back to you as soon as possible.
Best regards,
Customer Satisfaction Team
Mar 15, 2024
Verified review
Wide product range and good offers. Ordering process is not always smooth. Deliverytime from order to packing seems to be long. Delivery is not updating on my page real time. Customer service is helping fast
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Answer by tennispro.eu
Mar 28, 2024
Dear customer,
Thank you for your feedback. We are currently in the process of updating our website, the reason as to why you are unable to see the status of your order in real time. Kindly contact our customer service to have an update of your order. Looking forward to hearing from you.
Best regards,
Customer Satisfaction Team
Mar 29, 2024
Verified review
I paid my order five days ago but it was still not picked up by the courier.
The goods were supposed to be on hand at the time of the order/payment.
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Answer by tennispro.eu
Apr 3, 2024
Good afternoon,
We can see that your order has been sent on the 26.03 and is on its way. It arrived in your country and it will be delivered soon. We apologise for the delay.
Best regards,
Customer Satisfaction Team
Mar 5, 2024
Verified review
The order is being processed for a very long time
500218046 2/29/2024 M. Stasys Pakalniškis €104.34 Processing
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Answer by tennispro.eu
Mar 18, 2024
Dear customer,
We can see that your order has been placed on the 29.02 and it has been sent on the following day. You received on the 06.03. As specified on our website our deliveries normally take 4-6 working days.
Best regards,
Customer Satisfaction Team
Mar 5, 2024
Verified review
Ordered last week and package has not yet been sent… Smh, its been 5 days
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Answer by tennispro.eu
Mar 18, 2024
Dear customer,
We can see that your order has been placed on the 29.02 and it has been sent on the following day. We apologise if you probably haven't received the e-mail regarding the tracking number.
Best regards,
Customer Satisfaction Team
Mar 29, 2024
Verified review
Slow delivery
Not as stated
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Answer by tennispro.eu
Apr 3, 2024
Dear customer,
We can see that your order has been sent on the 26.03 and you received on the 30.03. Our deliveries take normally 4-6 working days as specified on our website.
Best regards,
Customer Satisfaction Team
Feb 18, 2024
Verified review
Didn’t receive my shoes
Delivery is handled by DHL in Germany which made an error in delivery. I don’t even know where the shoes are now despite the status showing “delivered”.
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Answer by tennispro.eu
Feb 22, 2024
Good morning,
We apologise for the inconvenience. Actually your order has been returned to the sender and we informed you about that, as soon as we will receive the parcel, we will refund the amount.
Best regards,
Customer Satisfaction Team
Feb 28, 2024
Verified review
Processing of order timeframe
Faster processing of an order paid via bank transfer 3-4 working days for only processing the order seems slightly long.
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Answer by tennispro.eu
Mar 6, 2024
Dear customer,
We apologise for the delay it took to process your order. Kindly note that payments made via bank transfer must be registered and confirmed by our accounting team. Please note that you can call us to pay by card, or PayPal for faster processing.
Best regards,
Customer Satisfaction Team
Feb 22, 2024
Verified review
Complicated return process
I received everything quickly but the return process is complicated.
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Answer by tennispro.eu
Mar 6, 2024
Dear customer,
We are sorry to hear that you find the return process to be complicated. If you want you can contact us by e-mail and let us know how we can make it clearer.
Best regards,
Customer Satisfaction Team
Jan 21, 2024
Verified review
I would not recommend in Romania, the products are fine, they are arriving in 2-3 weeks usually, when i made the order I specifically paid for DHL, but they give the transport to a local company named Cargus and they messed up the order twice. I’m still waiting for the wilson clash, they’ve mistaken my adress, twice. They don’t respond to phone, nothing. I’m just waiting for their mercy.
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Answer by tennispro.eu
Feb 19, 2024
Dear customer,
We can see that your order has been shipped on the 12,01 and delivered on the 22,01, We apologise for the delay and the inconvenience caused.
Best regards,
Customer Satisfaction Team
Jan 30, 2024
Verified review
Would be perfect if... I hadn't need to return any item.
Overall, the buying experience was very positive with a visually appealing site, competitive prices, and fast shipping. However, the inconvenience of a €15 return shipping fee for an ill-fitting product detracted from the overall satisfaction.
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Answer by tennispro.eu
Feb 19, 2024
Dear customer,
We are sorry to hear about that, but the return is not free on our webiste and it is specified on our website, If someone is interested we propose a Fedex shipping label that costs 15€.
Best regards,
Customer Satisfaction Team
Jan 24, 2024
Verified review
I ordered and paid for a tennis bag that you didn't actually have. The money was returned to me, but I lost time
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Answer by tennispro.eu
Feb 19, 2024
Dear customer,
Unfortunately the bag was not in stock and we contacted you in order to inform you, We refunded the paid amount and we shipped the rest of the items.
We apologise for the inconvenience.
Best regards,
Customer Satisfaction Team
Jan 20, 2024
Verified review
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Answer by tennispro.eu
Feb 19, 2024
Dear customer,
We can see that your order has been delievred on the 19,01 , if you have any questions regarding it please contact us by e-mail (info@tennispro.eu)
Best regards,
Customer Satisfaction Team
Dec 2, 2023
Verified review
They accept the returns but payment is up to you
They accept the returns, but payment is yours to make and when I paid for a fedex label it took them over a week to respond and tell me I can’t return that way either. Luckily I went to the post office before hearing back. If I would have waited for their response I would have missed my return window.
Once product was received there was no problem with them initiating the return. It just takes more work than other businesses I normally purchase from.
I was really disappointed that I have to pay the whole shipping costs for the return from Germany to France. Other dealers do it for free.
On top the return process was very complicated and old school with a form that has to be filled out per hand. There are a lot more convenient options to handle this process.
I was satisfied in the past but this was my first return and a bad experience.
So this was my last oder with Tennispro.eu
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Answer by tennispro.eu
Jul 11, 2023
Good morning,
We’re very sorry to hear about your dissatisfaction with our return policy. As shipping represents a significant cost, we are unable to cover shipping fees for returns and we do our best to ensure our customers are aware of this. Through our FedEx return label service, we are nevertheless able to reduce the cost of returns for our customers and we do not charge additional shipping for exchanges. Thanks to your message however, we are reviewing the information on our website to determine how we may streamline the return process in the future.
Regards,
Customer Satisfaction Team
Oct 15, 2023
Verified review
Good shop but return process is disappointing
Delivery process and prices were very good, but return process is not free of charge, which is a standard nowadays with other online-shops, so I was disappointed and probably will not order anymore unless it is a product, where I am sure, I will not have to return it.
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