tennispro.eu
Reviews:

1,301 reviews in the last 12 months6,562 total reviews  

4.63
Excellent

Trustmark
invalid


tennispro.eu is not certified by Trusted Shops.

Buyer Protection not available

Purchases at tennispro.eu are not covered by the Trusted Shops Buyer Protection.
Find out more about the Trusted Shops Trustmark.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Oct 29, 2023
 Verified review
As I have a VAT number I shouldn't have to pay VAT on the string I buy. However, to achieve this creates a very complicated procedure from TennisPro compared to other EU websites. Even though I went through this procedure I still got charged VAT! Website should be able to handle the fact that I have a VAT number and set the VAT due to zero.

Top negative review

Oct 7, 2023
 Verified review
I ordered NIKE NEW BALANCE 996 V5 PARIS CLAY COURT SHOES 41,5 tennis shoes with order no 500201740, but instead, you sent me the white shoes NIKE 8MM. Please correct your mistake and send me the tennis shoes that I have ordered and paid invoice no 23206220. One week ago L sent back the error delivery and despite sending you 2 e-mails asking when I would get my order I did not receive any information. I am very disappointed by your service I deeply regret that i placed oredr to your company, Andrzej Klimpel
AK
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for tennispro.eu

 Sort by  
Relevance
(31)
(20)
Reset
AK
Albert K.
Grevenbroich
Jun 8, 2023
 Verified review

Poor return service

I was really disappointed that I have to pay the whole shipping costs for the return from Germany to France. Other dealers do it for free. On top the return process was very complicated and old school with a form that has to be filled out per hand. There are a lot more convenient options to handle this process. I was satisfied in the past but this was my first return and a bad experience. So this was my last oder with Tennispro.eu
Report review
Answer by tennispro.eu
Jul 11, 2023
Good morning, We’re very sorry to hear about your dissatisfaction with our return policy. As shipping represents a significant cost, we are unable to cover shipping fees for returns and we do our best to ensure our customers are aware of this. Through our FedEx return label service, we are nevertheless able to reduce the cost of returns for our customers and we do not charge additional shipping for exchanges. Thanks to your message however, we are reviewing the information on our website to determine how we may streamline the return process in the future. Regards, Customer Satisfaction Team
Oct 15, 2023
 Verified review

Good shop but return process is disappointing

Delivery process and prices were very good, but return process is not free of charge, which is a standard nowadays with other online-shops, so I was disappointed and probably will not order anymore unless it is a product, where I am sure, I will not have to return it.
Report review
Oct 26, 2023
 Verified review

stringing service is awful

Hi, I'm dissapointed in stringing service that was made to my babolat pure aero RAFA edition. Right after the 1st time I played with my new racquet, the stings went bad. Please look at the photo.
Report review
Oct 14, 2023
 Verified review
There were problems with a gift certificate that didn't work. It was not pleasant! I keep waiting for the delivery order, I think they just forgot about me when I called and reminded them.
Report review
Sep 30, 2023
 Verified review
Poor customer service. Phones only open half a day. Tracking link to monitor delivery not working and calling yields no answer. Don’t know when or if my package will arrive??
Report review
Jul 19, 2023
 Verified review
Delivery way too slow for no reason when other companies within Europe can get orders to Ireland within 1-2 days. Cancelled as a result.
Report review
Dec 6, 2023
 Verified review

Slow delivery, costly returns

Firstly delivery is so slow. Over a week for an item from Mainland Europe to Ireland!! Secondly, the cost of returns negates any benefit in using the site. Most major retailers have free or low cost returns. €15 to return an item when added to the €7.90 to have it delivered means I won’t use the site again. Lots of other suppliers out there with better or no cost options.
Report review
Jun 30, 2023
 Verified review
They charged me extra for more strings, but their system did not show it at first. Very disappointing and it took 2 weeks for customer service to ship the product. Long delay cause their system did not calculate the correct string amount needed. Customer service was unprofessional and just ignored my concerns with the delays.
Report review
Answer by tennispro.eu
Jul 11, 2023
Good morning, We sincerely apologize for the confusion regarding our stringing service. You had ordered a 6-meter string instead of the full 12 meters needed to string your racquet. Some customers prefer to use two 6-meter strings which is why our system allowed your order to be placed. Our customer service team notified you of the issue the day after receiving your order, but we did not receive your response until 5 days later. We strive to provide the most efficient service possible, but we are unable to make changes to an order without our customers’ approval. Regards, Customer Satisfaction Team
Jun 5, 2023
 Verified review

Shipping is appallingly slow

Delivery. Ordered over a week ago and still not arrived. Understand that shipping is out of the control of Tennis Pro but I would expect items to be delivered in under a week. Meant to arrive 3 days ago according to UPS and no update, nothing! Very disappointing
Report review
Answer by tennispro.eu
Jul 11, 2023
Hello, We are sorry to hear about your negative experience with our carrier. We have opened a claim and reimbursed you as soon as UPS notified us that they have lost your order. We are sorry for the inconvenience caused. Regards, Customer Satisfaction Team
Jun 9, 2023
 Verified review
Returns are a nightmare. Hard to find how to do it on their site. Obsolete phone numbers. Had to email to get a label i had paid €15 for to return shoes for a different size. Had to email them again to organise collection. Too hard.
Report review
Answer by tennispro.eu
Jul 11, 2023
Good morning, We’re very sorry to hear about your negative experience with our return process and we thank you for your feedback. For our EU customers, we offer the possibility to purchase a FedEx return label as a service intended to simplify the return process and to reduce the cost of shipment for our customers. Thanks to your message, we are reviewing the information on our website to determine how we may streamline this process in the future. Regards, Customer Satisfaction Team
Oct 26, 2023
 Verified review

Delivery time

It took a week to get the order for the delivery company. The total delivery time to Finland was quite goog - 6 working days.
Report review
Jun 1, 2023
 Verified review
Still haven't received my package. Could improve delivery, or put other suggested delivery dates.
Report review
Jun 13, 2023
 Verified review

Return only with FedEx

I doesn’t like: Returns are only available with fedEx especially when all is written in French.
Report review
Answer by tennispro.eu
Jul 11, 2023
Good morning, FedEx labels are an option, they are not mandatory. We invite you to review our English page. Regards, Customer Satisfaction Team
Sep 24, 2023
 Verified review
Wide range of products but poor return/exchange policy (at costumer expense)
Report review
May 26, 2023
 Verified review
The return is at additional cost and very slow
Report review
Dec 2, 2023
 Verified review
WWW page is misleading - not receiving what I've ordered.
Report review
Jul 11, 2023
 Verified review

My order was going one week … when you…

My order was going one week … when you say 40-70 hours.
Report review
Aug 22, 2023
 Verified review
The shipment arrived with a remarkably delay
Report review
Dec 30, 2023
 Verified review
Delivery takes toooo long
Report review
Aug 25, 2023
 Verified review
I have not get all items
Report review