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Review summary
Customers consistently praise the high quality and durability of the products, often noting that they exceed expectations and are superior to cheaper alternatives. Fast and reliable delivery is frequently highlighted, with many customers pleasantly surprised by how quickly their orders arrived. Customer service is widely recognized as responsive, helpful, and accommodating, with many recounting positive experiences resolving issues or receiving advice. The website is often described as easy to use, clear, and well-structured, with customers appreciating detailed product information and a hassle-free ordering process. Customers value the large assortment and availability of custom or specialized products, emphasizing the breadth of options for different needs and projects. When mistakes or issues occur, customers generally report that problems are resolved quickly and fairly, with efficient refunds, replacements, or helpful support. Many customers comment on fair or reasonable prices, with some noting they are willing to pay a bit more for quality. A few customers experienced delays due to shipping providers. Some noted slow responses from customer service. There were also mentions of specific pricing or payment inconveniences.
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How Trusted Shops prevents fake reviewsReviewssteelropes24.com
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Hello, I made a mistake on the diameter of my order. I sent an email in the evening, and the next day I had a response, refunded in my order to make a new one. Very reactive, good all around, both in ordering and order tracking, and for solving a problem, really good.
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After completing the order instantly the invoice…
After completing the order instantly received and paid the invoice.\nReceived the goods 2 days later.\nI call that organization like out of a picture book.\nI will recommend a training in organization at Drahtseile 24.de to my bosses, then it will also work well here!!\nThank you very much
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Fast delivery, very good quality
Fast delivery, although the first delivery was not complete. Sent an email with problem description... missing cable was sent immediately. A big red sorry on the delivery note and something sweet made up for the inconvenience. Thanks for that.
Quality excellent 👍
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It's all very simple
I bought a wire rope set. One side is factory pressed with a thimble. Strength 2mm / 7x7 (flexible). The installation was child's play. The length adjustment with the clamps was also easy. For cutting the rope, it is very important to have a wire rope cutter. I ordered one just in case and I am very glad I did. With side cutters; "pliers"; etc., it is not possible to cut the rope cleanly. The material quality gives an overall very good impression. Thanks to Hollenstedt!
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Reply from drahtseile24.de
Thank you very much for your great review!\n\nWe are very pleased that you are satisfied with your purchase at Drahtseile24. Your positive feedback confirms our aim to offer high-quality products and reliable service.\n\nThank you for your trust. We look forward to your next visit to our shop.\n\nBest regards\n\nYour Drahtseile24 team\n
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Fast delivery, no shipping costs, everything exactly as ordered.
The description of the dimensions of the rope stretches could be a bit more precise in the product description.
During the phone inquiry about technical details, it seemed he did not really know what he was talking about. That's why I asked again in writing, and it was answered competently.
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I am very satisfied with this shop. I had a complaint and it was handled to my complete satisfaction. Keep it up. I will also order here in the future. Such service is not a given nowadays. Thank you very much, dear Drahtseile24 team. Regards, Holger F.
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Fast delivery and perfect competent dealer for the products I have purchased. Stainless steel carabiner of the best quality and bought for a fair price, and satisfied with the result. Thank you and always gladly with you again. Regards Jörg Güldemeister.
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Not all good
Threaded terminals and cross clamps of good quality, work well with the hydraulic crimping plier. Two negative points caught my attention:
1.) Oil leaks from the release or opening valve of the hydraulic crimping plier (is this why replacement seals might already be supplied?). Is there a fill opening under the sticker and which hydraulic oil is used?
2.) In the provided user manual, the designations "ON" and "OFF" have been confused in relation to the release or opening valve!
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Ordered Saturday, arrived Tuesday
Ordered Saturday, shipped Monday, and arrived Tuesday. => super
The box was no longer closed, but since all the small parts were in a big bag together, everything was still there. Kudos to the postman. => lucky
Material real stainless steel, non-magnetic. => super
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Right 2nd time..
I first used SteelRopes24 a few years ago for a custom made garage door handle cable. So, I copied and pasted that first order expecting the same. Wrong, what arrived wasn't the same, not what i wanted, bearing in mind the delivery isn't overnight, and I waited a week for it. A bit of chat with 'customer service' explaining the error, and why they felt it shouldn't have happened, but it did. I waited a week again for the 2nd one, which was correct, so my cable cost me twice as much. Not a glimmer of a refund for the mistake, or free delivery, nothing. So only a 'fair' feedback.
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When searching online, I saw some parts that I need for my art installation on September 26. My goal is to let single drones fly over a steel cable in the old fort Ertbrand. The quality of these articles and the favorable prices prompted me to stock up the webshop. The delivery was perfect, the track and trace kept me informed about the date. I am very happy that I placed my order with your store. Until the next order.
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Unfortunately, the package has not arrived today.
Unfortunately, the package has not arrived today, Monday, 06/20/2026. On Thursday, I was informed by DHL that the shipment would arrive on Saturday. \nOn Saturday, I was redirected to today, Monday. This Monday morning, I received an email from DHL at 08:13 with a delivery time from 11:15 to 12:45, and another email at 12:13 stating that my package would be delivered within 15 minutes. According to the tracking, there are still 7 packages before mine. \nNow, at 14:00, the package still hasn't arrived, and the tracking is no longer available. Probably the DHL driver will drop the package at the Melchendorf post office this evening, which is on the outskirts of Erfurt.\n\nI strongly advise changing the service provider.\n
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Delivery and material top-notch. Luckily, the steel cable was very flexible, as I overlooked ordering 4mm. I mounted it on the existing winch on the boat trailer. It works. A bit tight. I will be able to assess it when I take the boat out of the water…
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Quality appears very good.illustrated del note clearly shows order is complete.
A simple instruction or illustration on how the cable gripper works (for example, unscrew nut to allow cable to be inserted would help)for a person that is not mechanically minded.
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simple and reliable - good products
The web portal is simple and clear, and the purchase is easy to complete. The timely and reliably delivered products give a very valuable impression. \nI would find it great if the portfolio were expanded a bit concerning accessories (long coupling nuts, assembly paste, cutting oil, HSS-Co drills, more products with left-hand threads, and maybe also angles, holders, etc., that complete the stainless steel product range or refer to partner shops).
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Exceptionally good quality
No matter what I ordered, the quality was very, very good from my layman’s perspective.
Also, when there were queries if something about the material was apparently not 100%, it was responded to super quickly, and everything was delivered to my advantage or tips were provided.
I would order here again and again.
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I am very satisfied with the service. My questions were answered quickly, kindly, and competently. The communication was excellent, and I always felt that time was truly taken to help me. That's exactly how you envision good customer service. Many thanks, I will gladly order here again!
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Searched and found immediately!
We were looking for DIN-certified carabiner hooks for the so-called "Holland-eye" and found here (unlike camping products) a large selection with a very good price-quality ratio and free shipping. Additionally, manufactured in a North German family company... ordered several immediately and recommended to others!! The order was immediately confirmed by email and the tracking worked well, shipping and delivery were faster than expected --- thanks and best regards from the Baltic Sea!
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I buy repeatedly!
I repeatedly buy steel cables including fastening components and stainless steel rollers for a boat lift. Good description on the platform, good quality of the products, and fast delivery even to Austria.
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Cables for Fitness Equipment
Cables for fitness equipment were ordered.
Shipping was fast and uncomplicated, just as one would wish - I have not yet been able to test the cables in action, but the impression is solid, clean, and neat, so I have no doubt about the functionality.
I will order again if needed.
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4.61
Excellent46 total reviews46 reviews in the last 12 months
Contact
steelropes24.com
- +494165221520
- steelropes24.com
- info@drahtseile24.de
- Hollenstedt, DEU
About
steelropes24.com
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