Review summary
Customers consistently praise the chairs for their exceptional comfort and support, as well as their high build quality, durability, and longevity. Many also appreciate the availability and ease of ordering replacement parts. Some customers highlight positive experiences with customer service, noting helpful and responsive staff. Additionally, certain customers report a straightforward ordering process and fast delivery. However, there are also areas for improvement. Some customers find the process of ordering replacement parts confusing or difficult. The website usability and stock availability can be frustrating for those attempting to place orders. Customer service receives criticism for a lack of direct contact and slow response times. Delivery speed is inconsistent, with some experiencing significant delays. Lastly, the high price point is a common concern, with some customers feeling it is too expensive despite the product quality.
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Verified
Product is top quality. I think it would be nice to include a care for product sheet. I’ve left my Laguna outside for years and it has gotten a little rusty. Maybe include instructions for longevity and what to do if it gets rusty.
Verified
Sale accurately advertised, high quality
Lufuma offered a special reduction with no misleading strings attached. The chair arrived quickly and in perfect condition. The chair is very high quality and is similar to 2 Lafuma chairs I've owned for years that still look like new
Verified
Refreshed chairs look great!
The new cushions are wonderful. My only recommendation is to follow the instructions on the website as to how to install them. It will make your life so much easier.
Verified
Replacement parts order process was fine.
Regarding delivery, not sure why FEDEX added 2 days to delivery schedule for shipping to CT - No explanation from them - looks like package did a lot of sitting in their processing centers - not like FEDEX - USPS may have done better.
Verified
New life for our Mobilers
We are so happy to find we could get replacement slings for our futura mobilers. Love these zero gravity chairs that have sturdy frames and are of the highest quality. Prolonged the life of our fav chairs by even more years! Plus , the clips make it super simple to do the replacement.
Verified
Website works well - gift not yet given
Website works well. Delivery also went well This is a gift that I have not given yet. I can tell you more about product later.
Verified
Love my new Lafuma. We now have 2 zero gravity chairs and 2 camp chairs. All of them do well when exposed to the outdoor elements. No rust. I recommend this company's products.
Verified
Our ideal chairs
We discovered these chairs while visiting Provence and put them on our list to order when we got home. We were very happy to see we could order them in the US since they’re made in France. They’re great quality, comfortable, and stylish.
Verified
Great products! I also appreciate how easy it is to buy replacement parts for our old la fuma chairs! Quality, long-lasting, comfortable chairs!
Verified
The most comfortable lawn chair ever. I opened it stretched out and went to sleep after I unpacked mine I love the color and will be ordering more.
Verified
efficient and helpful service
no drama executing a return
very pleasing to deal with such a company.
Verified
Easy ordering process and free shipping! Received product in about 10 days. Thank you.
Verified
I just extended the life of my zero gravity chair with new armrests. 10 minutes and a torx T25 and I was lounging in style.
Verified
Difficult to find replacement parts. I was offered a discount on my original order, which turned out to be the wrong sling. Discount was not given when I ordered the correct one.
Verified
I just got my new Lafuma zero gravity chair and have only used it once, but I LOVE it! Obviously very well built and high quality, and super comfortable!
I made a great decision in buying it!
Verified
Having replacement slings makes my original purchase new again! The ordering process is amazing thorough and simple.
Verified
The chairs are super comfortable, dry quickly after a storm, and arrived really fast at our door.
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Seat Replacement
It’s great to be able to replace the seat, rather than having to replace the whole frame. Installing the new seat was relatively easy to do after watching the video. A good product.
Verified
It is definitely a splurge, but the quality is great. It moves smoothly and is pretty easy to fold up and move around
Verified
Ordering was quick and easy. Replacement product arrived quickly.
I think the website could use a bit of editing relating to replacement product descriptions. It’s difficult to determine exactly what you’re ordering.
