lafumausa.comReviews:
158 reviews in the last 12 months158 total reviews
Excellent
Top positive review
Jun 12, 2023
Verified review
We picked the RSXA Clip Batyline in Seigle and it is exactly as we expected - comfortable, light, zero gravity reclining. It feels stable and secure and it's easy to ease in and get out of. We inherited an older chair (the one with laces) from a friend, which is why we wanted another one, but I was surprised by how much sturdier/solid the RSXA feels with the clipped method. TThe Seigle color is a light beigy, which fits with everything. Loving it so far! I would highly recommend.
The only downside was the FedEX delivery. Our box arrived smashed in one corner and with one of the strap binds loose/broken. I didn't let the FedEx person leave until I checked that the chair was ok. I was also surprised the chair was not wrapped in anything.
Read more
Top negative review
Jan 29, 2024
Verified review
My order #LU3259 Which includes a chair and cup holder are
waaaaaay overdue. The only reason for one star is that the page
wouldn’t let me continue with none. Imagine my chagrin when I received
a “satisfaction” query…Are you kidding…I will be seeking a way to settle
this through a better business agency.
Read more
Reviews for lafumausa.com
3 days ago
Verified review
Shipping was $20 for a $10 part. I feel like I was being overcharged for shipping.
Report review
Mar 5, 2024
Verified review
Needed to return it for a lighter…
Needed to return it for a lighter weight chair but the cost of postage was $100.
Report review
Answer by lafumausa.com
Mar 8, 2024
Hi,
Our customer service remains available for any question : you have rightly requested a return using the form on our website.
The process is then for us to validate this request. We are sorry for this misunderstanding but you may have checked for a return cost before we sent you the pre-paid Fedex label to be used for this return.
According to our Terms & Conditions, the return fees are the sole responsibility of the customer. When we refund the order, we deduct some shipping fees but never the entire costs : in your case, the cost of postage were $100 whereas we intended to deduct $25 only.
You have then decided to keep the chair and we hope you will enjoy its comfort.
Best Regards,
LAFUMA AMERICA Customer Service
Dec 27, 2023
Verified review
Weak locks for intermediate positions
The chair is comfortable and elegant, but the locks are not strong enough to hold it in intermediate positions.
Report review