Review summary
Customers are highly satisfied with the fast and reliable shipping, often receiving their orders sooner than expected. The wide range and unique selection of products, including hard-to-find components, is greatly appreciated. Shoppers also enjoy competitive pricing, a smooth and intuitive online shopping experience, and detailed, accurate product information. Customer support is frequently praised for being responsive, professional, and helpful. Additionally, thoughtful extras like Haribo candies, stickers, and careful packaging are valued by many customers for adding a personal touch to their orders. Some customers, however, express dissatisfaction with certain couriers such as DHL and UPS, citing delays or high shipping costs. Additionally, a few note that shipping fees or import duties can impact the overall value of their purchases.
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How Trusted Shops prevents fake reviewsReviewsr2-bike.com
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Verified
They care about the community and YOU!
I already voted in 2024 in prep to my Oslo-Loop the awesome service from r2-bike. IMHO I admit to trust them in regard to solid products and, when dropping a new order before 2PM the delivery will be on time next workday! Congrats r2-bike, you're really - until today - care about your customers.
Verified
I don't think R2Bike is the best online retaileur in the world...But it's a damn fine one. Everything goes smoothly with them, any comunication is swift and clear. Only real bad thing about R2Bike is that it only works with DHL. And DHL is fine until it reaches my country, Portugal. From then on it's a circus of unreliability and absolute lack of respect...By far the worst logistics company I've ever encountered working in Portugal.
Verified
R2Bike Great! DHL...Pathetic...
Every experience I've had with this German "outfit" has been good. Bar, of course, DHL...Colossaly high logistics prices, done always pathetically, and in an incompetent fashion by the WORST logistics company in the world, by a country mile!
Verified
Very fast delivery ad they put a little Haribo pack with my handlebar tape which I thought was a very sweet gesture.
Verified
Great Online Bike Shop with Service to Match
R2Bike is my go to supplier when I either can’t source the component locally here in Australia, or I want something that’s not your average run of the mill part that most online bike shops are selling. A part that makes my bike unique, and adds a visually appealing look
Shipping is always prompt, and any queries are always replied to in a timely manner. I find the shipping with DHL to be very helpful and convenient, especially when I pay the little bit extra for express.
Keep up the great work guys. Also, I believe it’s called the “Haribo - Rule” from what I can gather. The problem I find with this is that because I’m always fascinated with my new part delivery more than anything, those little bears get eaten by my family before I get a chance to.
Verified
Fast and easy. I like that you include actual weights on components. I would like it if you had castelli clothing.
Verified
Fast service.
Negative point is the fact that know matter how much you spend they always charge shipping costs.
Verified
Great prices!
Seem to often have a great selection of stock. Prices are very competitive even after I pay for shipping and duty to Canada. Great work guys!
Verified
Très bonne expérience
Le site est très complet et très clair.
Les différentes étapes jusqu’à la commande sont très intuitives.
La livraison s’est faite à mon domicile sans problème.
Le colis était bien emballé.
Livraison conforme à la commande
Verified
The best online shop, with every detail about the parts clearly described—especially their exact weights.
Verified
Great store with competitive prices and very fast shipping. My only suggestion for improvement would be to consider offering discounted or free shipping within the EU once a certain order value is reached.
Verified
Comercio fiable,marcas actuales de ciclismo con precios de ciclismo, servicio atención al cliente honesto y responsable
Verified
Excellent service. I ordered cycling shoes, but they were too small, so I returned them. The process was smooth – once they received the package, the refund was issued immediately. I was kept informed throughout the entire process. Polite and professional communication. Highly recommend
Verified
I really like this store. They have a huge selection of parts available. Only delivery via DPD could be faster. The parcel in Feucht waits 2-3 days for its onward journey.
Verified
Fast delivery , good packing, item matching expectations and descriptions.
Verified
Unclear charges
Transparency of charges need to be better, whether the courier charges a handling fee collecting UK customs and excise/VAT etc. Also which courier charges more than the other. Nothing was clear until I had an invoice
Verified
Availability of parts that are hard to get (unique) and fast delivery across the EU.
Verified
Many good experiences
Till today I have bought many different things and on also many different occasions, every time the delivery was fast, items well described not problems whatsoever. In two cases I have issues with the products i bought, not because of them but due to technical issues with the product itself, nonetheless I got a very fast answer and solution to those issues . I’ll keep buying from them.
Verified
Ich bin wirklich sehr zufrieden! Alles kommt extrem schnell an, die Lieferung ist zuverlässig und problemlos. Der Service ist ausgezeichnet und ich werde definitiv wieder bestellen. Klare Empfehlung!
Verified
Very vast delivery to The Netherlands.
Only 4 days.
Also good price for the Tubolito
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r2-bike.com
- +4935181197590
- r2-bike.com
- kontakt@r2-bike.com
- Dresden, DEU
About
r2-bike.com
More than 40.000 products around the bicycle. High-quality components of the leading brands, but also hand-selected novelties and innovations of new up-and-coming brands, can be found in our shop. We ...
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