Review summary
Customers frequently praise the fast and reliable delivery, the wide and unique selection of products, and the competitive pricing. Many highlight the responsive, professional, and helpful customer service, as well as the easy-to-use and informative website. Product quality and accuracy are highly rated, and the return and refund processes are described as smooth and hassle-free. Small gifts such as Haribo candy and stickers are appreciated as a fun and personal touch. A few customers mention occasional delivery delays or wish for even quicker shipping. Some have noted regional pricing discrepancies or expressed a desire for shipping discounts. There are also occasional remarks about slow website performance or minor stock information issues, and rare complaints about product condition.
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Verified
Order and
Response and Order was sent very quickly and I have become also very cool stickers and Haribo Gummibärchen. Very nice personal Touch with these little stickers 🙂
Verified
Great experience. I enjoyed the nice gesture that my lenses came “bundled” 😄 with haribo sweets and totally love the stickers
Will be ordering again from you!
Thanks
Greetings from Bucharest
Verified
Availiability ,smooth ordering process, clear communication, and fast delivery. The items arrived exactly as described and well packaged.
Customer support was responsive and helpful throughout.
Verified
I had a fantastic experience purchasing from R2Bike. The website is clear and easy to use, with a wide selection of quality cycling products at very competitive prices. My order was processed quickly, shipped promptly, and arrived well packaged and exactly as described.
Communication was excellent throughout. I received regular updates and tracking information right away. It’s obvious that R2Bike takes pride in providing top notch service and a smooth online shopping experience.
Highly recommended for anyone looking for reliable, professional, and efficient online bike gear shopping!
Verified
Super Service. Order was processed on the same day but DHL went and messed up the delivery by having to repackaging!! Delayed by 3 days. R2Bike customer service was very helpful - thanks
Verified
Many many Thx for your involvement in customers satisfaction
It is always rewarding to buy on R2Bike, a way to thank them for their incredible work to weigh all the spare parts they have on sale, proving their involvement in customers satisfaction. Many many Thx and I wish all the best to them.
Verified
A qualidade e quantidade de itens junto a um valor razoável faz com que seja a minha escolha como uma das melhores.
Verified
Fast delivery and great choice...
Fast delivery, lots of choice and also great prices... Don't know yet about warranty. Haven't needed it yet. 👍
Verified
Selling many quality products with good pricing.
May take longer to respond to inquiries and emails but overalls gets the job done.
Recommended online shop for hassle-free VAT refund.
Verified
Will buy again
Excellent quality and premium parts. They always have the best items in stock and shipping is always super fast! Will keep coming back
Verified
Great service overall
It took a few iterations for R2Bike staff to know I was legitimate about purchase of the bike frame. Since international shipments have become more complicated, strangely with time synchronized to US political nonsense... decided to fly from Chiang Mai to Manila to pick it up. All went very smoothly with purchasing transaction and staff was quite accommodating to show condition and repack for my transport. Overall, I could not be happier with the service I received!
Verified
Overall good experience, wish I had been informed about product condition
I was happy with both, the quality of the products, as well as the overall customer experience. I was regularly informed about the delivery status. The only thing I didn’t like (for which I subtracted 1 star) was the fact that the product had minor signs of usage, perhaps another customer used the product and then returned it. I wish I had been informed beforehand that the product is not new and it is used. But I didn’t want to return it, so I accepted it like that.
Verified
Top parts & service
Have ordered with r2-bike at least 5 times now, have not faced any issues thus far, good service, fast shipping & always some haribo in the box as well 🙂
Verified
See you next time
As always, a wide selection, great prices, lightning-fast shipping, and a pack of Gummi Bears to sweeten the deal.
Verified
If shipping and transit could be faster to France , usually takes 7 or 8 full days to receive an order. I would give 5 stars in this case :) except this all is perfect.
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information about the products, fast shipping, very good range, filter menu
the website is very slow adding to favorites, checking the cart and back
Verified
They seem like a decent company, they do have issues with showing correct stock information on the site, but they try to inform you about their stock info in mail as accurately as they can. Their customer service is good.
Verified
Delivery slow
Hi there,
Feedback for you is "3*" and the reason is the speed of delivery. I guess that this is a bit out of your control and maybe hit the public holiday but it would be good to get the items a little quicker.
Ordered 23rd May and delivered 29th May. Otherwise, everything else is fine.
Rick
Reply from r2-bike.com
Thank you for your feedback. When you placed your order on 23 May, the item was not in stock and an estimated delivery time of approximately one week was displayed. Once we had received the item from the manufacturer, we despatched your order on 27 May, which was delivered on 29 May. We appreciate your comments regarding the delivery time and are pleased to hear that everything else met your expectations.
Kind regards,
Manuela
Verified
A truly excellent service: always quick, clear, and effective responses. The courtesy and attention shown in every interaction really make a difference. Well done for the great professionalism!
Verified
High quality product portfolio that is available from stock.
Prices can always be improved :)