Review summary
Customers consistently praise the high quality of the products, often stating they exceeded expectations. The support team receives positive feedback for their helpfulness, friendliness, and clear communication. Additionally, the ordering process is described as simple and hassle-free. Opinions on delivery speed are mixed, with many noting fast shipping but several expressing frustration over delays. Some customers also noted gaps in communication, especially regarding order status and production timelines, wishing for more updates.
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Jakość vs czas oczekiwania
Jakość produktów oferowanych przez Playmaty jest, jak zawsze, na najwyższym poziomie. Jedyne, czego można byłoby chcieć, to obszycie maty gumowej po krawędziach (choć to na pewno wpłynęłoby na finalną cenę), ale brak takiego wykończenia nie jest czymś, co wpływałoby na ocenę.
Jedynym minusem jest wydłużenie czasu oczekiwania na zamówienie, choć, szczerze mówiąc, warto zaczekać.
Pomysł na szybko- być może rozwiązaniem byłoby poinformowanie już na etapie zamówienia, że czas oczekiwania wynosi między trzy a cztery tygodnie? Jeśli uda się zrealizować je wcześniej- to klient będzie jeszcze bardziej zadowolony, jeśli trzeba będzie czekać tych 28 dni, to klientowi oszczędzi się frustracji z powodu wydłużenia czasu oczekiwania.
Podsumowując- minusy nie są w stanie przesłonić plusów. Fajnie, że na polskim rynku jest przedsiębiorstwo oferujące tego typu produkty.
Reply from www.playmats.eu
Dziękujemy za tak szczegółową i życzliwą opinię :)
Sprawdziliśmy zamówienie i zostało ono złożone 12 marca, a wysyłka nastąpiła już 24 marca. Na naszej stronie informujemy, że dla standardowych produktów czas produkcji i wysyłki wynosi do 10 dni roboczych – w tym przypadku realizacja zajęła 7–8 dni roboczych, czyli w ramach deklarowanego terminu. :)
Pozdrawiamy serdecznie!
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Great quality, fast shipping, and a product that looks even better in person than in the photos. Everything arrived well protected, and the whole ordering process was hassle-free. It's always nice when a store delivers exactly what it promises.
What could be improved? Maybe make it harder to browse your catalog — I keep finding things I want to buy!
Reply from www.playmats.eu
Thank you so much for this wonderful review! We’re really happy to hear that everything met your expectations! And we have to say… we love the last comment :D We’ll take it as a compliment (even if it might be a “dangerous” one for your wallet! :)) ).
Thanks again for your support and trust!
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Produit au top
Délai un peu plus long que prévu, mais l'équipe m'en a informé rapidement. Les produits sont de très bonne qualité et correspondent parfaitement à ce que j'attendais. Merci à toute l'équipe.
Reply from www.playmats.eu
Thank you so much for your wonderful 5-star review! We're delighted to hear that you're happy with the quality of our products and that they met your expectations. We also appreciate your understanding regarding the delivery time :) If you ever need anything else or have any questions, we're always here to help at contact@playmats.eu. Thank you for choosing Playmats!
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Amazing service and products
Amazing service. Very kind people that responsed very nicely to my mails. Their products are amazing too!!
Reply from www.playmats.eu
Thank you beautifully for the five stars! Knowing that our product hit the spot and brought a smile to your face is the best reward I could ask for. Enjoy using it! :)
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It was good, but I would have liked a note somewhere that the play may have to be still produced and maybe how many days Produktion needs. So I could plan better my Spezifikation.
Reply from www.playmats.eu
Thank you for your feedback! Just a quick note, our production times are listed on our FAQ & delivery page: https://playmats.eu/payments-and-delivery
Thanks again for your order and your review!
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Played in a tournament sponsored by this company. (Malifaux - Berlinfaux 2026) and was impressed with their product. Couldn't wait to get my hands on my own mats!
Reply from www.playmats.eu
Thank you so much for your feedback, it means a lot! I hope you will like the mats once they arrive :)
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The quality of the product is fantastic
The quality of the product is simply the best there is. So well made and looks fantastic.
Reply from www.playmats.eu
Thank you so much for the amazing feedback! We're really happy to hear you like the quality and design of your playmat. Enjoy it, and we hope it brings you lots of great games!
Verified
Everything went perfectly, and not for the first time. I can highly recommend the company.
Reply from www.playmats.eu
We sincerely appreciate your wonderful feedback! It’s always a pleasure to know that our customers are happy with their experience. Thank you for choosing us and for your support :)
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Quality of the product
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Fantastic service and super helpful! Result was absolutely fantastic!
Reply from www.playmats.eu
Fantastic, thank you for the stars! Remember that I’m just a message away whenever you need a hand. It’s awesome to have you with us at Playmats!
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Great quality and art!
Reply from www.playmats.eu
Your 5-star rating made our day. Thank you for your trust and support! If you ever need anything else, don't hesitate to contact us at contact@playmats.eu.
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Reply from www.playmats.eu
We’re thrilled to know you had a great experience. Thank you for the 5 stars!
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Wszystko ok
Reply from www.playmats.eu
Dziękujemy za ocenę 5 gwiazdek! Cieszymy się, że wszystko było w porządku. Mamy nadzieję, że nasze maty będą dobrze Ci służyły. Jeśli kiedykolwiek będziesz mieć pytania lub będziesz potrzebować pomocy, skontaktuj się z nami pod adresem kontakt@playmaty.pl . Zapraszamy ponownie! :)
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Exactly as expected and delivered on time
Reply from www.playmats.eu
A big thank you for the 5 stars! We're happy to have met your expectations. Thank you for being a part of Playmats! :)
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Reply from www.playmats.eu
A big thank you for your 5-star rating! We truly appreciate your support and hope to see you again soon. :) Thank you for supporting Playmats!
Verified
Good quality, looks perfect, quick shipment. Highly recommended!
Reply from www.playmats.eu
Thank you so much for the feedback! I'm glad to hear you're happy with the quality. Hope you enjoy using it!