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Review summary
Customers consistently highlight the excellent quality of the products, describing them as well-made and often exceeding expectations. The ordering process is generally regarded as simple and smooth, and many appreciate the clear and transparent communication about order status and delays. Customer support receives frequent praise for being helpful, responsive, and proactive. Some customers report negative experiences with unexpected or lengthy shipping delays, particularly when communication was lacking. A minority encountered issues with customer support related to insufficient updates, and a few found the ordering process confusing or wished for more information. Additionally, some customers mention discrepancies between product images and the items received, leading to unmet expectations.
This text was automatically created by an AI system from user reviews.
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How Trusted Shops prevents fake reviewsReviewswww.playmats.eu
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Verified
Quality is great. Delivery took a little longer, but was communicated upfront, so no problems there. The playmats are not rolled up for delivery, but losely folded. I was a bit worries about wrinkles, but that was absolutely not an issue! I would order again.
Reply from www.playmats.eu
Hello,
Thank you so much for your kind review! We're glad you're happy with the quality of your playmats and that everything arrived in great condition. We really appreciate your understanding and would love to see you order from us again!
Best wishes,
Verified
Great shop!
The communication was very good and the products are also very nice! One product doesn't totally meet my expectations, but that's probably also my own fault for not researching enough.
Reply from www.playmats.eu
Hello,
Thank you so much for your kind review and for appreciating our products and communication! We're sorry one item wasn't quite what you expected, but we really appreciate your feedback and support :)
Best wishes,
Verified
Worth it!
Ordered from the USA. It took a while, but I loved that they had an order tracker where I could check the status of my order. Great communication too with prompt responses.
And best of all, the mat is amazing, excellent quality and absolutely beautiful.
Reply from www.playmats.eu
Thank you so much for the fantastic review! :) We're really happy to hear that you found the order tracker and our communication helpful, and most importantly, that you're delighted with the quality and look of your mat! We really appreciate your patience with the international delivery and are glad to hear that, in the end, it was worth the wait :)
Thanks again for choosing Playmats, and we hope to see you again!
Verified
Jakość vs czas oczekiwania
Jakość produktów oferowanych przez Playmaty jest, jak zawsze, na najwyższym poziomie. Jedyne, czego można byłoby chcieć, to obszycie maty gumowej po krawędziach (choć to na pewno wpłynęłoby na finalną cenę), ale brak takiego wykończenia nie jest czymś, co wpływałoby na ocenę.
Jedynym minusem jest wydłużenie czasu oczekiwania na zamówienie, choć, szczerze mówiąc, warto zaczekać.
Pomysł na szybko- być może rozwiązaniem byłoby poinformowanie już na etapie zamówienia, że czas oczekiwania wynosi między trzy a cztery tygodnie? Jeśli uda się zrealizować je wcześniej- to klient będzie jeszcze bardziej zadowolony, jeśli trzeba będzie czekać tych 28 dni, to klientowi oszczędzi się frustracji z powodu wydłużenia czasu oczekiwania.
Podsumowując- minusy nie są w stanie przesłonić plusów. Fajnie, że na polskim rynku jest przedsiębiorstwo oferujące tego typu produkty.
Reply from www.playmats.eu
Dziękujemy za tak szczegółową i życzliwą opinię :)
Sprawdziliśmy zamówienie i zostało ono złożone 12 marca, a wysyłka nastąpiła już 24 marca. Na naszej stronie informujemy, że dla standardowych produktów czas produkcji i wysyłki wynosi do 10 dni roboczych – w tym przypadku realizacja zajęła 7–8 dni roboczych, czyli w ramach deklarowanego terminu. :)
Pozdrawiamy serdecznie!
Verified
Great quality, fast shipping, and a product that looks even better in person than in the photos. Everything arrived well protected, and the whole ordering process was hassle-free. It's always nice when a store delivers exactly what it promises.
What could be improved? Maybe make it harder to browse your catalog — I keep finding things I want to buy!
Reply from www.playmats.eu
Thank you so much for this wonderful review! We’re really happy to hear that everything met your expectations! And we have to say… we love the last comment :D We’ll take it as a compliment (even if it might be a “dangerous” one for your wallet! :)) ).
Thanks again for your support and trust!
Verified
Customer support
I like your customer support, nice welcome, very helpful and solved problems in an exemplary manner. Both before the order was placed and afterwards when an item was missing
Reply from www.playmats.eu
Thank you so much for your kind words! We're really happy to hear that you were pleased with our customer support . We always do our best to help and solve any issues as smoothly as possible. We truly appreciate your trust and support :) Thank you for being a part of Playmats!
Verified
Really Happy with the Custom Playmat! great quality and care, absolute blast to play on it!
Reply from www.playmats.eu
Hello,
Thank you for the lovely review! We're really happy to hear you're enjoying your custom playmat. Have lots of great games on it!
Best wishes,
Verified
Un vrai bon service à l'écoute et un produit vraiment super sur demande
Reply from www.playmats.eu
Hello,
Thank you so much for your kind words and rating! We're really happy you enjoyed our service and your custom-made product :) Thank you for being a part of Playmats!
Best wishes,
Verified
Great quality products. A bit expensive, but i guess it's properly priced. One of the few companies to sell 48 inches table tops. 1 less star because of production & shipment delays. Otherwise great job
Reply from www.playmats.eu
Thank you so much for your detailed feedback and for the 4-star rating! We're really glad to hear that you're happy with the quality of our products and that you found exactly what you needed. We also appreciate your understanding regarding the production and shipping delays. We're constantly working on improving this part of the process. Thank you for your support and for giving us the opportunity to improve! :)
Verified
Mat is great, terrain layouts were not exactly GW spec, took long to ship
Verified
After a little bit of confusion over how the shipping was being tracked, the parcel arrived & all was good.
Reply from www.playmats.eu
Hello,
Thank you for your review and for your patience with the shipping updates. We’re glad to hear that the parcel arrived safely and that everything was in order in the end. We really appreciate your support and are happy to have you as part of the Playmats community :)
Best regards,
Verified
Produit au top
Délai un peu plus long que prévu, mais l'équipe m'en a informé rapidement. Les produits sont de très bonne qualité et correspondent parfaitement à ce que j'attendais. Merci à toute l'équipe.
Reply from www.playmats.eu
Thank you so much for your wonderful 5-star review! We're delighted to hear that you're happy with the quality of our products and that they met your expectations. We also appreciate your understanding regarding the delivery time :) If you ever need anything else or have any questions, we're always here to help at contact@playmats.eu. Thank you for choosing Playmats!
Verified
Nice product, shipped securely.
Reply from www.playmats.eu
Hello,
Thank you for your rating and feedback! We're glad your order arrived safely and that you're happy with the product.
Best wishes,
Verified
Swift and smooth transaction. Highly recommend!
Reply from www.playmats.eu
Hello,
Thank you so much for the 5 stars! We’re glad everything went smoothly and that you had a quick and easy experience with Playmats. We really appreciate the recommendation!
Best wishes,
Verified
Verified
Très bonne qualité.
Reply from www.playmats.eu
Hello,
Thank you for your feedback! We're happy to hear you're pleased with the quality of our mats.
Best wishes,
Verified
Great quality
Well packaged, good quality product
Reply from www.playmats.eu
Hello,
Thank you for the 5 stars! We’re really happy to hear that you’re pleased with the quality of the mat and that it arrived safely packaged. We hope it will be part of many great games!
Best wishes,
Verified
Verified
Works perfect
All I need! Very good quality and works just perfect! I might consider to make a custom one!
Reply from www.playmats.eu
Thank you so much for the great review! :) We're very happy to hear that the mat works perfectly for you and that you're happy with the quality. If you ever decide to go for a custom design, we'd be happy to help! And if there's anything you think we could improve, please don't hesitate to reach out to us at contact@playmats.eu. We'd love to hear your feedback!
Thanks again for your support, and we hope to see you again! :)
Verified
Reply from www.playmats.eu
Hello,
Thank you for your rating! We really appreciate you taking the time to share it.
Best wishes,
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- +48536222733
- www.playmats.eu
- contact@playmats.eu
- Bydgoszcz, POL
About
Playmats.eu is a premier European manufacturer dedicated to elevating the tabletop experience through high-quality, durable mats designed for wargaming, card games, and board games. Their products fea...
