r2-bike.comReviews:
1,647 reviews in the last 12 months6,620 total reviews
Excellent
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Top positive review
Mar 18, 2024
Verified review
En Europa es la mejor tienda donde he comprado. La atención post-venta es de lo mejor, están pendiente de solucionar y responder lo antes posible cualquier inconveniente que se tenga y constantemente mandan mail para saber si algo más requiere.
Lo digo por experiencia propia.
Confío en esta tienda y es mi favorita.
Compro con envío a Chile y Austria y todo llega muy bien embalado.
Además tienen todo las marcas y productos favoritos que me gustan.
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Top negative review
Aug 18, 2023
Verified review
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
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Reviews for r2-bike.com
Mar 8, 2024
Verified review
Delivery dates
Mucho cuidado con las fechas de entrega de algunos de sus productos, la web es una maravilla, el servicio no es tan maravilloso.
Mi experiencia es buena, aunque siempre he tenido problemas con algunos productos.
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Answer by r2-bike.com
Mar 12, 2024
Thank you for your feedback. One of the ordered items had a longer delivery date as expected. We apologise for the waiting time. Your order is now ready and we will ship it immediately.
Sorry again for the circumstances.
Best regards
r2-bike
Mar 8, 2024
Verified review
It's been 11 days since I paid the order and it still has not shipped. 1-3 days for item availability looks does not match reality
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Answer by r2-bike.com
Mar 11, 2024
Thank you for your feedback. Unfortunately our supplier postponed the delivery date. This caused a delay. Your order has been already sent.
Sorry for the delay.
Best regards
r2-bike
Feb 4, 2024
Verified review
good prices and large selection. Should have given five stars, but too often delayed delivery due to items they don't have in stock. (goods I read on the website that are in stock)
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Jan 21, 2024
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Great product selection and a fair price. However, delivery follow up should be initiated by R2-Bike with DHL and not waiting from client to chase it.
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RP
Rui P.
Portugal
Feb 5, 2024
Verified review
The paccage came destroyed, it´s not your fault but... All god inside fortunately
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Feb 8, 2024
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Jan 27, 2024
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Jan 23, 2024
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RM
rene m.
Lierop
Jan 18, 2024
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Jan 14, 2024
Verified review
Products are available only one at a…
I am extremely dissatisfied with how they handle the situation. R2 needs to change their policies and how they reflect their in stock items instead of just saying they’re in stock they need to be itemized because it gives us a much better understanding of what is actually available.
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Answer by r2-bike.com
Jan 15, 2024
Thank you for your feedback. I hope I can clarify this issue a little bit. If you buy for example 2 pcs of an item and we only have one item left in our stock you get a note during the ordering process.
"Choosen quantity not on stock | availability: 1 week"
If you have any other quesiton let us know by e-mail -> support@r2-bike.com
Best regards
r2-bike
Jan 22, 2024
Verified review
Be effecient in your logistics and avoid mistakes in preparing shipping documents. If your people made a mistake that will cause a delay on shipment, you should initiate to send the items by DHL express withount additional cost to your client.
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Jan 14, 2024
Verified review
Добрый день, последние два заказа получил поврежденые упаковки,а первом заказе товар повреждена, Я вам писал отправлены были фото ответа не получил
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Answer by r2-bike.com
Jan 15, 2024
Thank you for your feedback. Unfortunately I can't find a request under your given e-mail address. Please send your e-mail again to support@r2-bike.com.
Thank you and sorry for the circumstances
r2-bike
JS
Jussi S.
Tampere
Jan 11, 2024
Verified review
Package damaged, items intact
Fast and clear communication, fast order processing and delivery.
However, perhaps a stronger material could be considered for the packaging, the cardboard box was partially broken, but luckily all the products were safe and intact because the products were properly protected using a filler.
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Jun 6, 2023
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r2-bike online experience
Had an incomplete delivery received, but it was resolved in 3 days time. Don’t attempt to call cause they will never answer, the best way to communicate is via email. Overall, superb deals and excellent email response specifically from Michael Bogen.
Well done team r2-bike,
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Dec 25, 2023
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Confezionamento da migliorare. I cuscinetti erano inseriti in scatola in ordine sparso, col rischio di perdersi. Avrei preferito almeno una busta sigillata
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Jul 24, 2023
Verified review
Great seller. Helpful. Great selection.
But I had to request several times to get a refund for a cancelled order.
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Dec 22, 2023
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The Price of the pack of Continental GP5000
Very good price and fast and good packaging
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May 12, 2023
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details of all the products are great.
free shipping if you order above x €
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Dec 1, 2023
Verified review
Good selection of relevant parts, good prices and fast delivery.
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Jun 13, 2023
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Nice website and correct/specific information about the products.
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