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r2-bike.com
Reviews:

1,414 reviews in the last 12 months6,265 total reviews  

4.87
Excellent

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Certified since: Oct 8, 2019
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r2-bike.com fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Top positive review

11 days ago
 Verified review
En Europa es la mejor tienda donde he comprado. La atención post-venta es de lo mejor, están pendiente de solucionar y responder lo antes posible cualquier inconveniente que se tenga y constantemente mandan mail para saber si algo más requiere. Lo digo por experiencia propia. Confío en esta tienda y es mi favorita. Compro con envío a Chile y Austria y todo llega muy bien embalado. Además tienen todo las marcas y productos favoritos que me gustan.

Top negative review

Aug 18, 2023
 Verified review
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
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Reviews for r2-bike.com

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Mar 8, 2024
 Verified review
Delivery dates Mucho cuidado con las fechas de entrega de algunos de sus productos, la web es una maravilla, el servicio no es tan maravilloso. Mi experiencia es buena, aunque siempre he tenido problemas con algunos productos.
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Answer by r2-bike.com
Mar 12, 2024
Thank you for your feedback. One of the ordered items had a longer delivery date as expected. We apologise for the waiting time. Your order is now ready and we will ship it immediately. Sorry again for the circumstances. Best regards r2-bike
9 days ago
 Verified review
On Monday they came when I wasn’t here, I was told they would return the next day, they didn’t, nor the next day, Wednesday. So, I still haven’t got my product!
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Answer by r2-bike.com
8 days ago
Thank you for your feedback. Please check your tracking regularly. DHL didn't meet you at home. The parcel is now ready for pick up at a DHL service point. Thank you r2-bike
Mar 8, 2024
 Verified review
It's been 11 days since I paid the order and it still has not shipped. 1-3 days for item availability looks does not match reality
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Answer by r2-bike.com
Mar 11, 2024
Thank you for your feedback. Unfortunately our supplier postponed the delivery date. This caused a delay. Your order has been already sent. Sorry for the delay. Best regards r2-bike
Mar 6, 2024
 Verified review
The wrench came broken
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Answer by r2-bike.com
Mar 12, 2024
Thank you for your feedback. We're sorry that the product didn't work. One of my colleagues is already in contact with you to solve the problem. Best regards r2-bike
2 days ago
 Verified review
To slow this time.
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Feb 15, 2024
 Verified review
I have a pending order because there’s no stock from one item. On a second purchase asked in the comments to join the other items in stock. Store failed doing that
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Jan 29, 2024
 Verified review
Según la Web habían existencias y o era asi...el pedido no llegará hasta Marzo
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Answer by r2-bike.com
Jan 29, 2024
Thank you for your feedback. Please check your details carefully during the checkout process. The item was in stock at the time of your order, but not in the quantity you ordered. If you order a larger quantity than we have in stock, the shop will inform you several times during the order process that not all items are in stock and give you a delivery time for the total quantity. Thank you for your understanding r2-bike
Jan 14, 2024
 Verified review
Bad experience When I booked the order it showed the watches were available and will ship in 1-3 days. After the 4th day I contacted the store and they tell me that the watches are no available and they are no clear when they would be available. This is not a good way to do business.
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Answer by r2-bike.com
Jan 15, 2024
Thank you for your feedback. Please note that we give an estimated delivery time from the manufacturer/distributor. That means the item is available in 1-3 days from them. If we have the item physically in stock, we declare it as "available from stock". Unfortunately the manufacturer postpone the delivery date. We apologise for the delay and circumstances. Best regards r2-bike
Jan 23, 2024
 Verified review

WRONG PRODUCT

Hello, today we received our order witch code: DE-1917812 and we received wrong order, we wanted ROCKSHOX Rear Shock SIDLuxe Ultimate RL Trunnion and we got ROCKSHOX rear shock SIDLuxe Ultimate RL 3 Pos which we don't want and is bad measurements which we did not want, because we got wrong product, what do we do? What are the options? I've sent you a gmail from: venckus.vytautas79@gmail.com
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Answer by r2-bike.com
Jan 24, 2024
Thank you for your feedback. We carefully checked your pictures. You've got the correct product. If it don't fit your frame you can send it return. All informations for a return are available here: www.re-bike.com/return Best regards r2-bike
Jan 14, 2024
 Verified review

Products are available only one at a…

I am extremely dissatisfied with how they handle the situation. R2 needs to change their policies and how they reflect their in stock items instead of just saying they’re in stock they need to be itemized because it gives us a much better understanding of what is actually available.
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Answer by r2-bike.com
Jan 15, 2024
Thank you for your feedback. I hope I can clarify this issue a little bit. If you buy for example 2 pcs of an item and we only have one item left in our stock you get a note during the ordering process. "Choosen quantity not on stock | availability: 1 week" If you have any other quesiton let us know by e-mail -> support@r2-bike.com Best regards r2-bike
Jan 22, 2024
 Verified review
Be effecient in your logistics and avoid mistakes in preparing shipping documents. If your people made a mistake that will cause a delay on shipment, you should initiate to send the items by DHL express withount additional cost to your client.
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Jan 3, 2024
 Verified review

Prices are ok - delivery time and customer support are not

Prices look to be attractive, however delivery time and customer support are very poor. Still waiting for a parcel ordered over 10 days ago, I sent an email to them asking for an update, I haven't received any reply so far.
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Answer by r2-bike.com
Jan 4, 2024
Thank you for your feedback. We're sorry that we've spent our christmas holidays with our families and not in the office. ;) Your parcel was sent directly after the holidays. We replied to your e-mail this morning. Thank you for your understanding and best regards r2-bike
Jan 14, 2024
 Verified review
Добрый день, последние два заказа получил поврежденые упаковки,а первом заказе товар повреждена, Я вам писал отправлены были фото ответа не получил
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Answer by r2-bike.com
Jan 15, 2024
Thank you for your feedback. Unfortunately I can't find a request under your given e-mail address. Please send your e-mail again to support@r2-bike.com. Thank you and sorry for the circumstances r2-bike
Jan 22, 2024
 Verified review
Siempre que hago un pedido tengo que avisar para que me manden enlace de pago y muchas veces anulan mis pedidos
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Answer by r2-bike.com
Jan 22, 2024
Thank you for your feedback. I will contact you by e-mail. We don't have your described problem with other customers. Maybe we find a solution for your problem. Best regards r2-bike
Dec 29, 2023
 Verified review

Too much time to deliver the items.

I’ve made two purchases and both of them took more than 2 weeks to be delivered (from Germany to Portugal🤦🏻)!
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Answer by r2-bike.com
Jan 2, 2024
Thank you for your feedback. We are sorry for the long waiting time. DHL is super busy especially around christmas. Unfortunately there are delays possible. According to the tracking your parcel will be delivered very soon. Best regards r2-bike
Jan 25, 2024
 Verified review
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Dec 4, 2023
 Verified review
I have not received my shipment yet, booked 23/11 and today is 4/12
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Answer by r2-bike.com
Dec 5, 2023
Thank you for your feedback. We have informed you by e-mail about the shipping problem caused by DHL. As it turned out, that your parcel is probably lost, we resend the order with DHL Express. Thank you for your understanding. r2-bike
Dec 10, 2023
 Verified review
Didn’t receive the order yet to rate it.
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Answer by r2-bike.com
Dec 11, 2023
Thank you for your feedback. It's easy to review your order once you've received your parcel. Best regards r2-bike
Dec 15, 2023
 Verified review
Δεν έχω παραλάβει ακόμη
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Answer by r2-bike.com
Dec 28, 2023
Thank you for your feedback. Please check our given tracking information regularly. The parcel was already in the country of destination at the moment of your review. If you have any questions to the status of your tracking we are happy to help. You can send us an e-mail to support@r2-bike.com Thank you in advance Best regards r2-bike
Aug 18, 2023
 Verified review

Terrible customer support and platform

I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
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Answer by r2-bike.com
Aug 18, 2023
Thank you for your feedback. If you make a mistake in your order, we will of course solve the problem. But you have to accept our process in that case. If you cancel the order on Friday afternoon we maybe not able to cancel the shipment in time. Why? Because we are an online shop who always send the order as fast as possible. Your expectations and your behaviour are inappropriate. Be nice and the people will be nice to you too. ;-) You will of course get your refund as soon as we are able to track the parcel on it's way return to Germany. Thank you for your understanding. Best regards r2-bike