r2-bike.comReviews:
2,372 reviews in the last 12 months7,751 total reviews
Excellent
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Most relevant positive review
Mar 18, 2024
Verified review
En Europa es la mejor tienda donde he comprado. La atención post-venta es de lo mejor, están pendiente de solucionar y responder lo antes posible cualquier inconveniente que se tenga y constantemente mandan mail para saber si algo más requiere.
Lo digo por experiencia propia.
Confío en esta tienda y es mi favorita.
Compro con envío a Chile y Austria y todo llega muy bien embalado.
Además tienen todo las marcas y productos favoritos que me gustan.
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Most relevant negative review
Jan 14, 2024
Verified review
Bad experience
When I booked the order it showed the watches were available and will ship in 1-3 days. After the 4th day I contacted the store and they tell me that the watches are no available and they are no clear when they would be available. This is not a good way to do business.
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Reviews for r2-bike.com
Jun 23, 2024
Verified review
Rubbish service and extra charges
Don’t take payments for items you don’t have in stock and then delay delivery by a week
Put all charges in the invoice to see the total cost before committing to buying and not have the courier stick extra charges mid transit
Used to be, now shit
Avoid
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Answer by r2-bike.com
Jul 11, 2024
Thank you for your feedback. The things you complain about are communicated on our website.
https://r2-bike.com/Payment
https://r2-bike.com/Shipping
Thank you for your understanding
r2bike
WV
walter v.
Buguggiate
May 20, 2024
Verified review
This time they failed with the delivery time and, moreover with no communication about the situation of the order. After several years of smooth and efficient relations, I had for the first time a disappointing experience and I had to cancel the order
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Answer by r2-bike.com
Jun 3, 2024
Thank you for your feedback. According to our system we have informed you 3 days after your order about delivery problems of one item in our order. Maybe the email landed in your Spam folder? We apologize for the inconvenience.
Best regards
r2bike
Jun 9, 2024
Verified review
wrong item and no reply
I've bought from R2bike few times. However this time I was sent incorrect items, has email R2bike about it and no reply for close to a week. They did reply a question I post of an item however, no reply whatsoever regarding my wrong item order.
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Answer by r2-bike.com
Jun 10, 2024
Thank you for your feedback. We receive hundreds of emails every day due to the high season for cycling worldwide. We will check your claim and come back to you as fast as possible. We apologize for the waiting time and thank you for your patience.
Best regards
r2bike
Jan 22, 2024
Verified review
Be effecient in your logistics and avoid mistakes in preparing shipping documents. If your people made a mistake that will cause a delay on shipment, you should initiate to send the items by DHL express withount additional cost to your client.
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Jun 14, 2024
Verified review
Very poor
4 days went on without information about my order´s shipment, despite my e-mail. It took 4 days to report and just because i kept asking by e-mail.
Finnally, turned out the item was not available despite appearing as available....
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Answer by r2-bike.com
Jun 14, 2024
Thank you for your feedback. Please carefully check the availability dates, stated on the website. The item was shown with a delivery time from our supplier when ordering. Only items which are shown with "available from stock" are ready to ship from our warehouse. Because of the known delivery time we didn't inform you additionally.
The item is available again if you still need it.
Thank you for your understanding.
Best regards
r2bike
Jun 21, 2024
Verified review
Very slow costumer support answer
Wanted co cancel my order due to an error and can't do it on their website and the response from them took very long. I'm paying duties to release the prodyfrpm costum and will be after all very expressive to send it as a return
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Answer by r2-bike.com
Jul 11, 2024
Thank you for your feedback. Your was shipped within 10 minutes after we got it from you. It was impossible for our support team to cancel the order. We're sorry for the inconvenience.
Best regards
r2bike
Mar 8, 2024
Verified review
Delivery dates
Mucho cuidado con las fechas de entrega de algunos de sus productos, la web es una maravilla, el servicio no es tan maravilloso.
Mi experiencia es buena, aunque siempre he tenido problemas con algunos productos.
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Answer by r2-bike.com
Mar 12, 2024
Thank you for your feedback. One of the ordered items had a longer delivery date as expected. We apologise for the waiting time. Your order is now ready and we will ship it immediately.
Sorry again for the circumstances.
Best regards
r2-bike
Jan 3, 2024
Verified review
Prices are ok - delivery time and customer support are not
Prices look to be attractive, however delivery time and customer support are very poor.
Still waiting for a parcel ordered over 10 days ago, I sent an email to them asking for an update, I haven't received any reply so far.
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Answer by r2-bike.com
Jan 4, 2024
Thank you for your feedback. We're sorry that we've spent our christmas holidays with our families and not in the office. ;)
Your parcel was sent directly after the holidays. We replied to your e-mail this morning.
Thank you for your understanding and best regards
r2-bike
Jun 20, 2024
Verified review
Promises are the strong point of any store
On the day of ordering the product - it was written 2-4 days until it arrives at the warehouse - in fact I have been waiting for two weeks just for the package to be shipped!
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Answer by r2-bike.com
Jun 21, 2024
Thank you for your feedback. We sent your order 12 days after your orderdate. Sorry for the delay. Our supplier needed more time than expected.
Best regards
r2bike
Mar 20, 2024
Verified review
On Monday they came when I wasn’t here, I was told they would return the next day, they didn’t, nor the next day, Wednesday. So, I still haven’t got my product!
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Answer by r2-bike.com
Mar 21, 2024
Thank you for your feedback. Please check your tracking regularly. DHL didn't meet you at home. The parcel is now ready for pick up at a DHL service point.
Thank you
r2-bike
Jun 17, 2024
Verified review
very poor service….no phone number
very poor service….no phone number , no hot line , and no answer to email contact . in few words if something goes wrong with your order you are in a mess ………
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Answer by r2-bike.com
Jun 18, 2024
Thank you for your feedback. According to the tracking you should get your parcel today.
It's peak of the season. We get hundreds of incoming emails everyday. We ask for your patience.
Thank you and best regards
r2bike
Apr 26, 2024
Verified review
Un article sur les 7 n'est plus de stock.. alors qu'il était de stock à la commande.. donc rien n'est expédié 😔.. et pourtant commande payée.. j'attends..
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Jan 14, 2024
Verified review
Добрый день, последние два заказа получил поврежденые упаковки,а первом заказе товар повреждена, Я вам писал отправлены были фото ответа не получил
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Answer by r2-bike.com
Jan 15, 2024
Thank you for your feedback. Unfortunately I can't find a request under your given e-mail address. Please send your e-mail again to support@r2-bike.com.
Thank you and sorry for the circumstances
r2-bike
Apr 4, 2024
Verified review
Ho ordinato due articoli di cui uno non è disponibile,non mi sono stati comunicati tempi certi di consegna e oltretutto devo pagare la spedizione
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Answer by r2-bike.com
Apr 4, 2024
Thank you for your feedback. We inform you about the delivery status regularly by email. I just sent you the status by email again.
If you would like to change your order please reply directly to the status email.
Thank you and best regards
r2bike
Mar 8, 2024
Verified review
It's been 11 days since I paid the order and it still has not shipped. 1-3 days for item availability looks does not match reality
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Answer by r2-bike.com
Mar 11, 2024
Thank you for your feedback. Unfortunately our supplier postponed the delivery date. This caused a delay. Your order has been already sent.
Sorry for the delay.
Best regards
r2-bike
Apr 24, 2024
Verified review
Lors de la commande le matériel est dispo et une fois le paiement effectué, plus de dispo et pas de date de livraison !!
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Answer by r2-bike.com
Apr 26, 2024
Thank you for your feedback. The ordered item was shown with a short delivery time from our supplier. Unfortunately our supplier has postponed the delivery date. The item is available again and your order has been already shipped. We apologize for the delay.
Best regards
r2bike
Jan 22, 2024
Verified review
Siempre que hago un pedido tengo que avisar para que me manden enlace de pago y muchas veces anulan mis pedidos
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Answer by r2-bike.com
Jan 22, 2024
Thank you for your feedback. I will contact you by e-mail. We don't have your described problem with other customers.
Maybe we find a solution for your problem.
Best regards
r2-bike
Dec 29, 2023
Verified review
Too much time to deliver the items.
I’ve made two purchases and both of them took more than 2 weeks to be delivered (from Germany to Portugal🤦🏻)!
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Answer by r2-bike.com
Jan 2, 2024
Thank you for your feedback. We are sorry for the long waiting time. DHL is super busy especially around christmas. Unfortunately there are delays possible. According to the tracking your parcel will be delivered very soon.
Best regards
r2-bike
May 14, 2024
Verified review
I managed to get on the rims, but the tires are crooked. Tires are not straight. I tried several times.
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Answer by r2-bike.com
May 15, 2024
Thank you for your feedback. We will take care about this problem. You already sent us an email. Thank you and sorry for the circumstances.
Best regards
r2bike
Apr 3, 2024
Verified review
my order, placed on march 24th, still not shipped. wrote an e mail on support, no answer
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Answer by r2-bike.com
Apr 3, 2024
Thank you for your feedback. Please take care about the delivery dates we give to you during the shopping process. Only items which are shown as "available from stock" are ready to ship immediately. If you have options within an item to choose please take care that the several options can have different delivery dates. One of your ordered items was already sold out weeks before your order. We expect the delivery in the next days and will inform you about the shipping status.
Thank you for your understanding.
Best regards
r2bike