r2-bike.com

Reviews:

Thank you for your feedback. We're sorry that we've spent our christmas holidays with our families and not in the office. ;) Your parcel was sent directly after the holidays. We replied to your e-mail this morning. Thank you for your understanding and best regards r2-bike

Thank you for your feedback. Unfortunately I can't find a request under your given e-mail address. Please send your e-mail again to support@r2-bike.com. Thank you and sorry for the circumstances r2-bike

Thank you for your feedback. I will contact you by e-mail. We don't have your described problem with other customers. Maybe we find a solution for your problem. Best regards r2-bike

Thank you for your feedback. If you make a mistake in your order, we will of course solve the problem. But you have to accept our process in that case. If you cancel the order on Friday afternoon we maybe not able to cancel the shipment in time. Why? Because we are an online shop who always send the order as fast as possible. Your expectations and your behaviour are inappropriate. Be nice and the people will be nice to you too. ;-) You will of course get your refund as soon as we are able to track the parcel on it's way return to Germany. Thank you for your understanding. Best regards r2-bike

Thank you for your feedback. Unfortunately the manufacturer postponed the delivery date. We've sent you an update of your order status with new delivery time by email. We ask for your understanding and apologise for the inconvenience. Best regards r2-bike

Thank you for your feedback. If you need items very urgently we recommend to order only parts which are shown as "available from stock" in the shop. However - all parts from your order are now availabe from stock again. We will ship your order asap. Best regards r2-bike

I am sorry. It's my bad. I've found the mistake in your order and it's changed. Sorry again for the inconvenience and the waiting time. Best regards Micha from r2-bike

Thank you for your feedback. We are sorry for the long waiting time. DHL is super busy especially around christmas. Unfortunately there are delays possible. According to the tracking your parcel will be delivered very soon. Best regards r2-bike

Thank you for your feedback. According to our email to you we can verify that it's a never used item from the manufacturer. However we agree that in this case the quality didn't match our all expectations. Thank you for the acceptance of our refund. And sorry for the circumstances. Best regards r2-bike

Thank you for your feedback. Unfortunately one item in your order had a longer delivery time as expected. As discussed with you we cancelled the item and shipped your order. We apologise for the delay. Best regards r2-bike

Thank you for your feedback. Your order has left our warehouse within one day. The rest is in the hands of DHL. Currently your parcel is within the possible timeframe given by DHL. The delivery is announced for tomorrow. Please check your tracking information regularly. Thank you for your understanding. Best regards r2-bike

Thank you for your feedback. We have informed you by e-mail about the shipping problem caused by DHL. As it turned out, that your parcel is probably lost, we resend the order with DHL Express. Thank you for your understanding. r2-bike

Thank you for your feedback. It's easy to review your order once you've received your parcel. Best regards r2-bike

Thank you for your feedback. Please check our given tracking information regularly. The parcel was already in the country of destination at the moment of your review. If you have any questions to the status of your tracking we are happy to help. You can send us an e-mail to support@r2-bike.com Thank you in advance Best regards r2-bike

Thank you for your feedback. We're sorry that your parcel got damaged during the delivery process. Your replacement delivery is already prepared. Please follow our instructions we've already sent you by email and you will receive your replacement item as fast as possible. Best regards r2-bike