r2-bike.comReviews:
2,372 reviews in the last 12 months7,751 total reviews
Excellent
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Most relevant positive review
Mar 18, 2024
Verified review
En Europa es la mejor tienda donde he comprado. La atención post-venta es de lo mejor, están pendiente de solucionar y responder lo antes posible cualquier inconveniente que se tenga y constantemente mandan mail para saber si algo más requiere.
Lo digo por experiencia propia.
Confío en esta tienda y es mi favorita.
Compro con envío a Chile y Austria y todo llega muy bien embalado.
Además tienen todo las marcas y productos favoritos que me gustan.
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Most relevant negative review
Jan 14, 2024
Verified review
Bad experience
When I booked the order it showed the watches were available and will ship in 1-3 days. After the 4th day I contacted the store and they tell me that the watches are no available and they are no clear when they would be available. This is not a good way to do business.
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Reviews for r2-bike.com
Apr 6, 2024
Verified review
If items are not available, please marked it with NOT AVAILABLE to avoid confusion from customer
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Answer by r2-bike.com
Apr 8, 2024
Thank you for your feedback. Your ordered item was available from our supplier. This status was shown on our website.
Due to the easter holidays there was a small delay. We apologise for the circumstances. Your order is already on it's way to you.
Best regards
r2bike
Jan 29, 2024
Verified review
Según la Web habían existencias y o era asi...el pedido no llegará hasta Marzo
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Answer by r2-bike.com
Jan 29, 2024
Thank you for your feedback. Please check your details carefully during the checkout process. The item was in stock at the time of your order, but not in the quantity you ordered. If you order a larger quantity than we have in stock, the shop will inform you several times during the order process that not all items are in stock and give you a delivery time for the total quantity.
Thank you for your understanding
r2-bike
Dec 4, 2023
Verified review
I have not received my shipment yet, booked 23/11 and today is 4/12
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Answer by r2-bike.com
Dec 5, 2023
Thank you for your feedback. We have informed you by e-mail about the shipping problem caused by DHL. As it turned out, that your parcel is probably lost, we resend the order with DHL Express.
Thank you for your understanding.
r2-bike
Jun 20, 2024
Verified review
Yliveloittivat maksua. Lähetys yli viikon myöhässä.
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Dec 10, 2023
Verified review
Didn’t receive the order yet to rate it.
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Answer by r2-bike.com
Dec 11, 2023
Thank you for your feedback. It's easy to review your order once you've received your parcel.
Best regards
r2-bike
Jun 12, 2024
Verified review
Sending the order took too long.
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Answer by r2-bike.com
Jun 14, 2024
Thank you for your feedback. Please carefully check the availability when ordering. One of your order items wasn't shown with "available from stock". We sent your order some days later when all items were available from stock.
Thank you for your understanding.
Best regards
r2bike
Apr 1, 2024
Verified review
Non è ancora arrivato nulla.
Non è ancora arrivato nulla.
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Answer by r2-bike.com
Apr 3, 2024
Thank you for your feedback. Unfortunately there was a delay due to the easter holidays here in Germany. We apologize for the delay. Your order is already on it's way to you.
Best regards
r2bike
Dec 15, 2023
Verified review
Δεν έχω παραλάβει ακόμη
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Answer by r2-bike.com
Dec 28, 2023
Thank you for your feedback. Please check our given tracking information regularly. The parcel was already in the country of destination at the moment of your review. If you have any questions to the status of your tracking we are happy to help. You can send us an e-mail to support@r2-bike.com
Thank you in advance
Best regards
r2-bike
Mar 6, 2024
Verified review
The wrench came broken
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Answer by r2-bike.com
Mar 12, 2024
Thank you for your feedback. We're sorry that the product didn't work. One of my colleagues is already in contact with you to solve the problem.
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r2-bike
Mar 27, 2024
Verified review
To slow this time.
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Answer by r2-bike.com
Apr 3, 2024
Thank you for your feedback. We unfortunately had delays from our supplier. We apologise for the circumstances.
Best regards
r2bike
May 24, 2024
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May 18, 2024
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Apr 21, 2024
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Answer by r2-bike.com
Apr 23, 2024
Thank you for your feedback. Your order has been sent in time and was delivered sucessfully. If you have any problems with your order please send an e-mail to support@r2-bike.com. We will help you.
Best reards
r2bike
Apr 15, 2024
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Jan 25, 2024
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