r2-bike.comReviews:
1,593 reviews in the last 12 months6,549 total reviews
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Top positive review
Mar 18, 2024
Verified review
En Europa es la mejor tienda donde he comprado. La atención post-venta es de lo mejor, están pendiente de solucionar y responder lo antes posible cualquier inconveniente que se tenga y constantemente mandan mail para saber si algo más requiere.
Lo digo por experiencia propia.
Confío en esta tienda y es mi favorita.
Compro con envío a Chile y Austria y todo llega muy bien embalado.
Además tienen todo las marcas y productos favoritos que me gustan.
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Top negative review
Aug 18, 2023
Verified review
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
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Reviews for r2-bike.com
Nov 28, 2023
Verified review
Slow shipment of items purchased…place…
Slow shipment of items purchased…place order on 21 Nov, till date items still yet to depart country of origin.
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Answer by r2-bike.com
Nov 29, 2023
Thank you for your feedback. Your shipment is within the delivery times given by DHL. Please check your tracking information regularly. Please note that your parcel will be shipped by air to the country of destination. Waiting for the next flight is the biggest period within the entire shipping process. Reason: limited capacity of airfreight. :/
We offer an DHL Express option if you need your parcel as fast as possible.
If you have any quesitons let us know -> support@r2-bike.com
Best regards
r2-bike
May 21, 2023
Verified review
DE-1619525
I ordered a package on the website - DE-1619525
that was listed as being shipped by 5/16/23 - it was not shipped.
I spoke with customer service who promised that the package would be shipped by 5/19/23 - it was not shipped!
Customer service no longer answers 3 days since the last water!
I don't know if there is anyone who actually makes this review - but your service is bad!
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Answer by r2-bike.com
May 22, 2023
Thank you for your feedback. Unfortunately the manufacturer postponed the delivery date. We've sent you an update of your order status with new delivery time by email.
We ask for your understanding and apologise for the inconvenience.
Best regards
r2-bike
Jan 1, 2024
Verified review
Very difficult to get payment to them. They made a massive problem with a bank transfer and not releasing my products to me in time for my race. I would recommend for buyers to be very wary of them when it comes to payment and availability of products.
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Answer by r2-bike.com
Jan 2, 2024
Thank you for your feedback. Maybe this is a misunderstood. We don't have a massive problem with bank transfer. According to your transaction confirmation you made a transfer on 27th. We got the money on 28th and sent your order at the same day.
If there are any questions let us know by email to support@r2-bike.com.
Best regards
r2-bike
Oct 7, 2023
Verified review
jani.zeleznikar@gmail.com
Please deliver to me the rest of what you have in stock without additional shipping costs, because I need everything quickly..
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Answer by r2-bike.com
Oct 9, 2023
Thank you for your feedback. If you need items very urgently we recommend to order only parts which are shown as "available from stock" in the shop.
However - all parts from your order are now availabe from stock again. We will ship your order asap.
Best regards
r2-bike
Oct 18, 2023
Verified review
Me llegó un artículo usado o en mal estado, me he comunicado con el mail de soporte y no me han contestado
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Answer by r2-bike.com
Oct 19, 2023
Thank you for your feedback. According to our email to you we can verify that it's a never used item from the manufacturer. However we agree that in this case the quality didn't match our all expectations. Thank you for the acceptance of our refund.
And sorry for the circumstances.
Best regards
r2-bike
Apr 3, 2024
Verified review
my order, placed on march 24th, still not shipped. wrote an e mail on support, no answer
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Answer by r2-bike.com
Apr 3, 2024
Thank you for your feedback. Please take care about the delivery dates we give to you during the shopping process. Only items which are shown as "available from stock" are ready to ship immediately. If you have options within an item to choose please take care that the several options can have different delivery dates. One of your ordered items was already sold out weeks before your order. We expect the delivery in the next days and will inform you about the shipping status.
Thank you for your understanding.
Best regards
r2bike
Dec 4, 2023
Verified review
I have not received my shipment yet, booked 23/11 and today is 4/12
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Answer by r2-bike.com
Dec 5, 2023
Thank you for your feedback. We have informed you by e-mail about the shipping problem caused by DHL. As it turned out, that your parcel is probably lost, we resend the order with DHL Express.
Thank you for your understanding.
r2-bike
Jul 21, 2023
Verified review
Shorter delivery time abroad
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Answer by r2-bike.com
Jul 24, 2023
Thank you for your feedback. I've checked your previous order for delays. According to DHL the delivery time is within their stated time frame. If you need your delivery faster we offer you for most items/orders an DHL Express option.
If you have any questions please send us an e-mail to support@r2-bike.com.
Best regards
r2-bike
Nov 29, 2023
Verified review
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Sep 7, 2023
Verified review
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Jun 20, 2023
Verified review
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Answer by r2-bike.com
Jun 20, 2023
Thank you for your feedback. We're sorry that your parcel got damaged during the delivery process. Your replacement delivery is already prepared. Please follow our instructions we've already sent you by email and you will receive your replacement item as fast as possible.
Best regards
r2-bike