r2-bike.comReviews:
1,593 reviews in the last 12 months6,549 total reviews
Excellent
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Top positive review
Mar 18, 2024
Verified review
En Europa es la mejor tienda donde he comprado. La atención post-venta es de lo mejor, están pendiente de solucionar y responder lo antes posible cualquier inconveniente que se tenga y constantemente mandan mail para saber si algo más requiere.
Lo digo por experiencia propia.
Confío en esta tienda y es mi favorita.
Compro con envío a Chile y Austria y todo llega muy bien embalado.
Además tienen todo las marcas y productos favoritos que me gustan.
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Top negative review
Aug 18, 2023
Verified review
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
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Reviews for r2-bike.com
Mar 16, 2024
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Premium. No express shipping
Great variety and availability on highly premium items. Relatively expensive. Do not offer express (overnight) shipping.
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Mar 30, 2024
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Everything went fine although the delivery was postponed to the week after by DHL
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Mar 14, 2024
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Perfect
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Mar 31, 2024
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Mar 24, 2024
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WB
wim b.
apeldoorn
Mar 15, 2024
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Mar 6, 2024
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Mar 6, 2024
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Mar 4, 2024
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Mar 20, 2024
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On Monday they came when I wasn’t here, I was told they would return the next day, they didn’t, nor the next day, Wednesday. So, I still haven’t got my product!
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Answer by r2-bike.com
Mar 21, 2024
Thank you for your feedback. Please check your tracking regularly. DHL didn't meet you at home. The parcel is now ready for pick up at a DHL service point.
Thank you
r2-bike
Apr 1, 2024
Verified review
Non è ancora arrivato nulla.
Non è ancora arrivato nulla.
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Answer by r2-bike.com
Apr 3, 2024
Thank you for your feedback. Unfortunately there was a delay due to the easter holidays here in Germany. We apologize for the delay. Your order is already on it's way to you.
Best regards
r2bike
Mar 6, 2024
Verified review
The wrench came broken
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Answer by r2-bike.com
Mar 12, 2024
Thank you for your feedback. We're sorry that the product didn't work. One of my colleagues is already in contact with you to solve the problem.
Best regards
r2-bike
KP
Klaus P.
Klarup
Feb 16, 2024
Verified review
I was looking for a gear drop for my cannondale evo six hi-mod. Unfortunately it was not available or in stock. The spider lock ring however was available and was delivered within a week.
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Feb 4, 2024
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good prices and large selection. Should have given five stars, but too often delayed delivery due to items they don't have in stock. (goods I read on the website that are in stock)
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RP
Rui P.
Portugal
Feb 5, 2024
Verified review
The paccage came destroyed, it´s not your fault but... All god inside fortunately
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Feb 22, 2024
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DHL Shipment lasts to long. 6-10 working days.... It`s a pain
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Feb 13, 2024
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Delivery was delayed due to zero stock ?
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Feb 18, 2024
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prompt action
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Feb 13, 2024
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Al
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