Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Mar 18, 2024
Verified review
En Europa es la mejor tienda donde he comprado. La atención post-venta es de lo mejor, están pendiente de solucionar y responder lo antes posible cualquier inconveniente que se tenga y constantemente mandan mail para saber si algo más requiere.
Lo digo por experiencia propia.
Confío en esta tienda y es mi favorita.
Compro con envío a Chile y Austria y todo llega muy bien embalado.
Además tienen todo las marcas y productos favoritos que me gustan.
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
I have a pending order because there’s no stock from one item. On a second purchase asked in the comments to join the other items in stock.
Store failed doing that
Fast and clear communication, fast order processing and delivery.
However, perhaps a stronger material could be considered for the packaging, the cardboard box was partially broken, but luckily all the products were safe and intact because the products were properly protected using a filler.
Report review
Jan 21, 2024
Verified review
Great product selection and a fair price. However, delivery follow up should be initiated by R2-Bike with DHL and not waiting from client to chase it.
Bad experience
When I booked the order it showed the watches were available and will ship in 1-3 days. After the 4th day I contacted the store and they tell me that the watches are no available and they are no clear when they would be available. This is not a good way to do business.
Report review
Answer by r2-bike.com
Jan 15, 2024
Thank you for your feedback. Please note that we give an estimated delivery time from the manufacturer/distributor. That means the item is available in 1-3 days from them. If we have the item physically in stock, we declare it as "available from stock".
Unfortunately the manufacturer postpone the delivery date. We apologise for the delay and circumstances.
Best regards
r2-bike
Jan 23, 2024
Verified review
WRONG PRODUCT
Hello, today we received our order witch code: DE-1917812
and we received wrong order, we wanted ROCKSHOX Rear Shock SIDLuxe Ultimate RL Trunnion and we got ROCKSHOX rear shock SIDLuxe Ultimate RL 3 Pos which we don't want and is bad measurements which we did not want, because we got wrong product, what do we do? What are the options?
I've sent you a gmail from: venckus.vytautas79@gmail.com
Report review
Answer by r2-bike.com
Jan 24, 2024
Thank you for your feedback. We carefully checked your pictures. You've got the correct product. If it don't fit your frame you can send it return. All informations for a return are available here: www.re-bike.com/return
Best regards
r2-bike
Jan 22, 2024
Verified review
Siempre que hago un pedido tengo que avisar para que me manden enlace de pago y muchas veces anulan mis pedidos
Report review
Answer by r2-bike.com
Jan 22, 2024
Thank you for your feedback. I will contact you by e-mail. We don't have your described problem with other customers.
Maybe we find a solution for your problem.
Best regards
r2-bike
Jan 29, 2024
Verified review
Según la Web habían existencias y o era asi...el pedido no llegará hasta Marzo
Report review
Answer by r2-bike.com
Jan 29, 2024
Thank you for your feedback. Please check your details carefully during the checkout process. The item was in stock at the time of your order, but not in the quantity you ordered. If you order a larger quantity than we have in stock, the shop will inform you several times during the order process that not all items are in stock and give you a delivery time for the total quantity.
Thank you for your understanding
r2-bike
Jan 25, 2024
Verified review
Report review
Jun 6, 2023
Verified review
r2-bike online experience
Had an incomplete delivery received, but it was resolved in 3 days time. Don’t attempt to call cause they will never answer, the best way to communicate is via email. Overall, superb deals and excellent email response specifically from Michael Bogen.
Well done team r2-bike,
Report review
Dec 25, 2023
Verified review
Confezionamento da migliorare. I cuscinetti erano inseriti in scatola in ordine sparso, col rischio di perdersi. Avrei preferito almeno una busta sigillata
Report review
Jul 24, 2023
Verified review
Great seller. Helpful. Great selection.
But I had to request several times to get a refund for a cancelled order.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.