r2-bike.comReviews:
1,593 reviews in the last 12 months6,549 total reviews
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Top positive review
Mar 18, 2024
Verified review
En Europa es la mejor tienda donde he comprado. La atención post-venta es de lo mejor, están pendiente de solucionar y responder lo antes posible cualquier inconveniente que se tenga y constantemente mandan mail para saber si algo más requiere.
Lo digo por experiencia propia.
Confío en esta tienda y es mi favorita.
Compro con envío a Chile y Austria y todo llega muy bien embalado.
Además tienen todo las marcas y productos favoritos que me gustan.
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Top negative review
Aug 18, 2023
Verified review
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
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Reviews for r2-bike.com
Oct 10, 2023
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Sep 24, 2023
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Sep 5, 2023
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Aug 13, 2023
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Jul 18, 2023
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Jul 11, 2023
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Jun 23, 2023
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Jun 3, 2023
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May 29, 2023
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Aug 18, 2023
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Terrible customer support and platform
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
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Answer by r2-bike.com
Aug 18, 2023
Thank you for your feedback. If you make a mistake in your order, we will of course solve the problem. But you have to accept our process in that case. If you cancel the order on Friday afternoon we maybe not able to cancel the shipment in time. Why? Because we are an online shop who always send the order as fast as possible.
Your expectations and your behaviour are inappropriate. Be nice and the people will be nice to you too. ;-)
You will of course get your refund as soon as we are able to track the parcel on it's way return to Germany.
Thank you for your understanding.
Best regards
r2-bike
Apr 2, 2024
Verified review
UNA STELLA
Mi spiace aver dato una stella, ma ho pagato la consegna con DHL ed è arrivata con SDA poste italiane appena è entrato in Italia il pacco. Ho chiesto gentilmente uno sconto via mail per l'accaduto dato che il servizio da me pagato era superiore a quello ricevuto, mi è stato scritto come risposta via mail :" COSÌ NON ANDIAMO BENE, D'ORA IN POI ACQUISTI DA ALTRE PARTI NON PIÙ DA NOI!". Se questo è il modo di trattare i clienti ........ ho tenuto la risposta via mail da poter tutelarmi .
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Answer by r2-bike.com
Apr 3, 2024
We clearly communicate on our website it's possible that DHL handover the parcel to a partner outside of Germany.
Best regards
r2bike
May 21, 2023
Verified review
DE-1619525
I ordered a package on the website - DE-1619525
that was listed as being shipped by 5/16/23 - it was not shipped.
I spoke with customer service who promised that the package would be shipped by 5/19/23 - it was not shipped!
Customer service no longer answers 3 days since the last water!
I don't know if there is anyone who actually makes this review - but your service is bad!
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Answer by r2-bike.com
May 22, 2023
Thank you for your feedback. Unfortunately the manufacturer postponed the delivery date. We've sent you an update of your order status with new delivery time by email.
We ask for your understanding and apologise for the inconvenience.
Best regards
r2-bike
Oct 7, 2023
Verified review
jani.zeleznikar@gmail.com
Please deliver to me the rest of what you have in stock without additional shipping costs, because I need everything quickly..
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Answer by r2-bike.com
Oct 9, 2023
Thank you for your feedback. If you need items very urgently we recommend to order only parts which are shown as "available from stock" in the shop.
However - all parts from your order are now availabe from stock again. We will ship your order asap.
Best regards
r2-bike
Oct 18, 2023
Verified review
Me llegó un artículo usado o en mal estado, me he comunicado con el mail de soporte y no me han contestado
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Answer by r2-bike.com
Oct 19, 2023
Thank you for your feedback. According to our email to you we can verify that it's a never used item from the manufacturer. However we agree that in this case the quality didn't match our all expectations. Thank you for the acceptance of our refund.
And sorry for the circumstances.
Best regards
r2-bike
Dec 4, 2023
Verified review
I have not received my shipment yet, booked 23/11 and today is 4/12
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Answer by r2-bike.com
Dec 5, 2023
Thank you for your feedback. We have informed you by e-mail about the shipping problem caused by DHL. As it turned out, that your parcel is probably lost, we resend the order with DHL Express.
Thank you for your understanding.
r2-bike
Jun 20, 2023
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Answer by r2-bike.com
Jun 20, 2023
Thank you for your feedback. We're sorry that your parcel got damaged during the delivery process. Your replacement delivery is already prepared. Please follow our instructions we've already sent you by email and you will receive your replacement item as fast as possible.
Best regards
r2-bike