r2-bike.comReviews:
1,065 reviews in the last 12 months5,449 total reviews
Excellent
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Top positive review
Feb 26, 2023
Verified review
I made a mistake in my order and emailed a correction and it was fixed without fuss which was awesome. It would be good to get a delivery provider that gave a more in depth international tracking like you get with fed ex.
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Top negative review
Aug 18, 2023
Verified review
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
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Reviews for r2-bike.com
Oct 4, 2023
Verified review
DELAY DELAY DELAY
The order was placed on Sep 18 and shipped on Oct 2 incomplete after my demand.
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Answer by r2-bike.com
Oct 4, 2023
Thank you for your feedback. Unfortunately one item in your order had a longer delivery time as expected. As discussed with you we cancelled the item and shipped your order.
We apologise for the delay.
Best regards
r2-bike
Sep 7, 2023
Verified review
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Feb 8, 2023
Verified review
Great customer service
Customer service is great! Fast responding and very friendly.Shipment departement is bad. Takes to long after ordering before the goods being shipped.
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Answer by r2-bike.com
Feb 9, 2023
Thank you for your feedback. If you need your order as fast as possible please focus on items which are available from stock.
One of the items in your order was shown with a delivery time. We've cancelled the item at your request. Order has been shipped after 2 days from order date. Yes it's correct we are able to do this faster. Hopefully next time again within 24 hours. :)
Best regards
r2-bike
May 15, 2023
Verified review
Después de hacer un pedido he visto que los precios no coincidían entonces he visto que no me ha contestado nadie
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Answer by r2-bike.com
May 22, 2023
I am sorry. It's my bad. I've found the mistake in your order and it's changed. Sorry again for the inconvenience and the waiting time.
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Micha from r2-bike
May 8, 2023
Verified review
Ik heb nog niets ontvangen. Na 7 dagen is dit normaal?? Mvg Koen Malfliet
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Answer by r2-bike.com
May 8, 2023
Thank you for your feedback. Your order has left our warehouse within one day. The rest is in the hands of DHL. Currently your parcel is within the possible timeframe given by DHL. The delivery is announced for tomorrow. Please check your tracking information regularly. Thank you for your understanding.
Best regards
r2-bike
Jul 21, 2023
Verified review
Shorter delivery time abroad
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Answer by r2-bike.com
Jul 24, 2023
Thank you for your feedback. I've checked your previous order for delays. According to DHL the delivery time is within their stated time frame. If you need your delivery faster we offer you for most items/orders an DHL Express option.
If you have any questions please send us an e-mail to support@r2-bike.com.
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r2-bike
Mar 23, 2023
Verified review
Poor inventori
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ES
Erich S.
Frankfurt
Feb 23, 2023
Verified review
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Jan 1, 2023
Verified review
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Answer by r2-bike.com
Jan 2, 2023
Thank you for your feedback. If something is wrong with your order, please contact us.
We will try to find a solution as soon as possible. -> support@r2-bike.com
Best regards
r2-bike
Jan 1, 2023
Verified review
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Answer by r2-bike.com
Jan 2, 2023
Thank you for your feedback. If something is wrong with your order, please contact us.
We will try to find a solution as soon as possible. -> support@r2-bike.com
Best regards
r2-bike