r2-bike.com

Reviews:

Made an order over a week ago, still waiting for the delivery. There is an item out of stock which is cause all the delays however when I did the order the e item was showing in stock. I would have preferred the shop to send me the available items first and then the last one when it will be available again.

An order I placed is suddenly much delayed because one of the items is not in stock and takes way longer to restock. This results in the complete order being delayed or I'd have to pay extra for separate shipments. It annoys me that I'm simply notified that's way it is; I don't think that's how you should treat a customer that pays in advance for a service a company says to deliver. The responsibility and 'pressure' for handling the situation should be on the party that's being paid. I understand how the world works, that R2's hands are tied, that there's small print and that I can always cancel if I feel like it, but all this shifts responsibility to the customer. I haven't had time yet, but I'll be canceling my order shortly and order from another supplier.

It took 14 days for finally delivery. I had to ask what was going on because I didn't get any sign of delay. And on the site for ordering days it should be on stock. So 2 stars in discount. The tires are beautiful and good fitting on my speed pedelec.

There weren't clear indication of stock of the items as a result big delays is delivery time.

Price for the item I want to buy is higher than if purchased I Norway

Only the time of delivery is one of the worst,the rest,its top!

The product showed in stock on the website, I was later informed the shipping would be delayed with an unknown ETA. The only reason I ordered this product was the availability “in stock”. I am an online shopper from Canada and assumed a German product could be available if I ordered from a German online store. The availability of the product could use some enhancements, especially if I am paying the premium for international shipping and VAT fees.

Great service and fast delivery but my order arrived in the UK and I was charged for VAT 20% which I was aware, no problem for that but I was charged £21 imported tax which on the website said it will be levied also Parcel Force charged me £ 12 for administration fees. I was very disappointed because I could get my order in UK from Sigma sport for £23 cheaper. The R 2 BIKE should make aware people in UK for the extra charges.

Slow shipment of items purchased…place order on 21 Nov, till date items still yet to depart country of origin.

I am extremely dissatisfied with how they handle the situation. R2 needs to change their policies and how they reflect their in stock items instead of just saying they’re in stock they need to be itemized because it gives us a much better understanding of what is actually available.

Very difficult to get payment to them. They made a massive problem with a bank transfer and not releasing my products to me in time for my race. I would recommend for buyers to be very wary of them when it comes to payment and availability of products.

This time they failed with the delivery time and, moreover with no communication about the situation of the order. After several years of smooth and efficient relations, I had for the first time a disappointing experience and I had to cancel the order

I've bought from R2bike few times. However this time I was sent incorrect items, has email R2bike about it and no reply for close to a week. They did reply a question I post of an item however, no reply whatsoever regarding my wrong item order.

Be effecient in your logistics and avoid mistakes in preparing shipping documents. If your people made a mistake that will cause a delay on shipment, you should initiate to send the items by DHL express withount additional cost to your client.

Wanted co cancel my order due to an error and can't do it on their website and the response from them took very long. I'm paying duties to release the prodyfrpm costum and will be after all very expressive to send it as a return

Good price of most products, ok selection. The items arrived mostly intact however the packaging used was not suitable for international shipping, everything ripped and dented, fortunately nothing fell out of the box in transit.

Delivery dates Mucho cuidado con las fechas de entrega de algunos de sus productos, la web es una maravilla, el servicio no es tan maravilloso. Mi experiencia es buena, aunque siempre he tenido problemas con algunos productos.