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r2-bike.com
Reviews:

1,304 reviews in the last 12 months6,038 total reviews  

4.87
Excellent

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Certified since: Oct 8, 2019
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r2-bike.com fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

Feb 26, 2023
 Verified review
I made a mistake in my order and emailed a correction and it was fixed without fuss which was awesome. It would be good to get a delivery provider that gave a more in depth international tracking like you get with fed ex.

Top negative review

Aug 18, 2023
 Verified review
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
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Reviews for r2-bike.com

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Jan 22, 2024
 Verified review
Be effecient in your logistics and avoid mistakes in preparing shipping documents. If your people made a mistake that will cause a delay on shipment, you should initiate to send the items by DHL express withount additional cost to your client.
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Jan 3, 2024
 Verified review

Prices are ok - delivery time and customer support are not

Prices look to be attractive, however delivery time and customer support are very poor. Still waiting for a parcel ordered over 10 days ago, I sent an email to them asking for an update, I haven't received any reply so far.
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Answer by r2-bike.com
Jan 4, 2024
Thank you for your feedback. We're sorry that we've spent our christmas holidays with our families and not in the office. ;) Your parcel was sent directly after the holidays. We replied to your e-mail this morning. Thank you for your understanding and best regards r2-bike
Jan 14, 2024
 Verified review
Добрый день, последние два заказа получил поврежденые упаковки,а первом заказе товар повреждена, Я вам писал отправлены были фото ответа не получил
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Answer by r2-bike.com
Jan 15, 2024
Thank you for your feedback. Unfortunately I can't find a request under your given e-mail address. Please send your e-mail again to support@r2-bike.com. Thank you and sorry for the circumstances r2-bike
Dec 29, 2023
 Verified review

Too much time to deliver the items.

I’ve made two purchases and both of them took more than 2 weeks to be delivered (from Germany to Portugal🤦🏻)!
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Answer by r2-bike.com
Jan 2, 2024
Thank you for your feedback. We are sorry for the long waiting time. DHL is super busy especially around christmas. Unfortunately there are delays possible. According to the tracking your parcel will be delivered very soon. Best regards r2-bike
Dec 25, 2023
 Verified review
Confezionamento da migliorare. I cuscinetti erano inseriti in scatola in ordine sparso, col rischio di perdersi. Avrei preferito almeno una busta sigillata
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Dec 22, 2023
 Verified review
The Price of the pack of Continental GP5000 Very good price and fast and good packaging
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Dec 1, 2023
 Verified review
Good selection of relevant parts, good prices and fast delivery.
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KB
Dec 5, 2023
 Verified review
Good tracking! And suprise candy in box
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Dec 11, 2023
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Dec 9, 2023
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Dec 6, 2023
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Dec 4, 2023
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Dec 2, 2023
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Dec 2, 2023
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Dec 10, 2023
 Verified review
Didn’t receive the order yet to rate it.
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Answer by r2-bike.com
Dec 11, 2023
Thank you for your feedback. It's easy to review your order once you've received your parcel. Best regards r2-bike
Dec 15, 2023
 Verified review
Δεν έχω παραλάβει ακόμη
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Answer by r2-bike.com
Dec 28, 2023
Thank you for your feedback. Please check our given tracking information regularly. The parcel was already in the country of destination at the moment of your review. If you have any questions to the status of your tracking we are happy to help. You can send us an e-mail to support@r2-bike.com Thank you in advance Best regards r2-bike
Nov 16, 2023
 Verified review
the transport was a bit slow
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Nov 21, 2023
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Nov 19, 2023
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Feb 26, 2023
 Verified review
I made a mistake in my order and emailed a correction and it was fixed without fuss which was awesome. It would be good to get a delivery provider that gave a more in depth international tracking like you get with fed ex.
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