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Top positive review
Feb 26, 2023
I made a mistake in my order and emailed a correction and it was fixed without fuss which was awesome. It would be good to get a delivery provider that gave a more in depth international tracking like you get with fed ex.
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
Had an incomplete delivery received, but it was resolved in 3 days time. Don’t attempt to call cause they will never answer, the best way to communicate is via email. Overall, superb deals and excellent email response specifically from Michael Bogen.
Well done team r2-bike,
Jul 24, 2023
Great seller. Helpful. Great selection.
But I had to request several times to get a refund for a cancelled order.