r2-bike.comReviews:
1,576 reviews in the last 12 months6,528 total reviews
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Top positive review
Mar 18, 2024
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En Europa es la mejor tienda donde he comprado. La atención post-venta es de lo mejor, están pendiente de solucionar y responder lo antes posible cualquier inconveniente que se tenga y constantemente mandan mail para saber si algo más requiere.
Lo digo por experiencia propia.
Confío en esta tienda y es mi favorita.
Compro con envío a Chile y Austria y todo llega muy bien embalado.
Además tienen todo las marcas y productos favoritos que me gustan.
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Top negative review
Aug 18, 2023
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I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
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Reviews for r2-bike.com
Mar 24, 2024
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WB
wim b.
apeldoorn
Mar 15, 2024
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Mar 6, 2024
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Mar 6, 2024
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Mar 4, 2024
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Mar 13, 2024
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I have ordered suppliers on 03/22 but still waiting for them to be delivered. I have requested an info about my order but still waiting for a response.
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Answer by r2-bike.com
Mar 13, 2024
Thank you for your feedback. Your order has been delivered within 5 days according to the trakcing. On our website we state a shipping time of 2 - 6 business days. The delivery time by DHL was in time.
Please check your tracking regularly to check the status of your order. If you have any problems please send an email to support@r2-bike.com.
Thank you for your understanding.
Best regards
r2-bike
KP
Klaus P.
Klarup
Feb 16, 2024
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I was looking for a gear drop for my cannondale evo six hi-mod. Unfortunately it was not available or in stock. The spider lock ring however was available and was delivered within a week.
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Feb 4, 2024
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good prices and large selection. Should have given five stars, but too often delayed delivery due to items they don't have in stock. (goods I read on the website that are in stock)
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RP
Rui P.
Portugal
Feb 5, 2024
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The paccage came destroyed, it´s not your fault but... All god inside fortunately
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Feb 22, 2024
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DHL Shipment lasts to long. 6-10 working days.... It`s a pain
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Feb 13, 2024
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Delivery was delayed due to zero stock ?
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Feb 18, 2024
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prompt action
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Feb 13, 2024
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Al
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Feb 25, 2024
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Feb 22, 2024
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Feb 13, 2024
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Feb 8, 2024
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Feb 15, 2024
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Precio y servicio de R2-bike perfecto, pero empresa de mensajería desastroso.
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Answer by r2-bike.com
Feb 15, 2024
Thank you for your feedback. Please check the given tracking information to your order regularly after shipping from our warehouse. The shipment was in time at the destination. According to the tracking nobody was at home.
If you have any further problems with our shipping partner DHL please contact us for further details - support@r2-bike.com.
Thank you
r2-bike
Feb 15, 2024
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JS
Jussi S.
Tampere
Jan 11, 2024
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Package damaged, items intact
Fast and clear communication, fast order processing and delivery.
However, perhaps a stronger material could be considered for the packaging, the cardboard box was partially broken, but luckily all the products were safe and intact because the products were properly protected using a filler.
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