r2-bike.comReviews:
1,576 reviews in the last 12 months6,528 total reviews
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Top positive review
Mar 18, 2024
Verified review
En Europa es la mejor tienda donde he comprado. La atención post-venta es de lo mejor, están pendiente de solucionar y responder lo antes posible cualquier inconveniente que se tenga y constantemente mandan mail para saber si algo más requiere.
Lo digo por experiencia propia.
Confío en esta tienda y es mi favorita.
Compro con envío a Chile y Austria y todo llega muy bien embalado.
Además tienen todo las marcas y productos favoritos que me gustan.
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Top negative review
Aug 18, 2023
Verified review
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
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Reviews for r2-bike.com
Jan 21, 2024
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Great product selection and a fair price. However, delivery follow up should be initiated by R2-Bike with DHL and not waiting from client to chase it.
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Jan 27, 2024
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Jan 23, 2024
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RM
rene m.
Lierop
Jan 18, 2024
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Jan 10, 2024
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Jan 10, 2024
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Jan 3, 2024
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Jan 26, 2024
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Items ordered always takes longer to arrived than expected and promised. Other trusted sites takes 7-10days only. CRC & Wiggle takes only 4-5days. Improve on that pls.
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Answer by r2-bike.com
Jan 26, 2024
Thank you for your feedback. Shipping times and prices are quite complicate. There are a lot of aspects to be considered. I try to explain a bit. We state on our website a delivery time of 1-4 weeks for international orders. For our shipments we use DHL Premium. It's the fastest DHL option after DHL Express. The shipping time can vary because of limited capacities of air flights. That means the delivery time from door to door is 2 weeks and the next time it will be 4 weeks. A variation is possible.
If your order from CRC or Wiggle was delivered between 4-5 days, it's an express delivery. These companies subsidise your shipping costs. This is great for the customer, but in terms of economic issues rather bad.
If you check the CRC, Wiggle website they only ship in the UK anymore. The first named reason is: "rising international air freight costs". https://crc.egain.cloud/kb/CRC_EN/content/Prod-19425/Why-cant-I-place-an-order-outside-the-UK
I try to say to that we all cook with water only. If you get your order super fast without paying for it, it means you maybe pay more elsewhere (mainly products) or the company subsidise your shipment. In case of Wiggle/CRC it seems this wasn't a good idea.
If you need your order faster, we offer an DHL Express service for you. Unfortunately only with upcharge.
Any questions? Don't hesitate and send us an e-mail to support@r2-bike.com.
Thank you for reading.
Best regards
r2-bike
Jan 4, 2024
Verified review
パーツの注文後、納期連絡がこない。
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Answer by r2-bike.com
Jan 4, 2024
Thank you for your feedback. Our shop is showing for every item a delivery date. In your case the shop showed 3-4 weeks.
After placing the order we will inform you regularly about the status of your order.
Best regards
r2-bike
Jun 6, 2023
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r2-bike online experience
Had an incomplete delivery received, but it was resolved in 3 days time. Don’t attempt to call cause they will never answer, the best way to communicate is via email. Overall, superb deals and excellent email response specifically from Michael Bogen.
Well done team r2-bike,
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Dec 25, 2023
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Confezionamento da migliorare. I cuscinetti erano inseriti in scatola in ordine sparso, col rischio di perdersi. Avrei preferito almeno una busta sigillata
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Jul 24, 2023
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Great seller. Helpful. Great selection.
But I had to request several times to get a refund for a cancelled order.
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Dec 22, 2023
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The Price of the pack of Continental GP5000
Very good price and fast and good packaging
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May 12, 2023
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details of all the products are great.
free shipping if you order above x €
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Dec 1, 2023
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Good selection of relevant parts, good prices and fast delivery.
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Jun 13, 2023
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Nice website and correct/specific information about the products.
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Sep 4, 2023
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Stock failed on last pucharse
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Nov 16, 2023
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the transport was a bit slow
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Aug 16, 2023
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Well Done r2
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