Snackje.com
Reviews:

2,163 total reviews   1,219 reviews in the last 12 months

4.74

Excellent

2,163 total reviews
1,219 reviews in the last 12 months

5
85 %
4
9 %
3
2 %
2
< 1 %
1
2 %

Certified since: Sep 26, 2023

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Review summary

Customers overwhelmingly praise the fast delivery times, often receiving their orders quicker than expected. Many highlight careful, secure, and neat packaging that ensures products arrive undamaged. The wide and unique selection of products, including rare and international items, is highly appreciated. Most customers are very satisfied with the condition and authenticity of the products received. Pricing is often described as fair or reasonable, especially considering the uniqueness or import nature of the products. A few customers report high shipping costs, and some mention unhelpful or slow support responses in more difficult cases.

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ReviewsSnackje.com

(29)
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(29)
(107)
(1042)
Community member 
6 Reviews
 Verified

Super fast and safe shipping

Shipping was lightning fast and everything was well packaged. It was shipped so fast, the chocolate didn't even have time to melt in the heat. Thanks, will buy again!
Community member 
1 Reviews
 Verified

Fast as f***

Erstes mal bei snackje bestellt, sehr gute Erfahrung gemacht. Produkte waren schneller da als angegeben alles gut verpackt und heile geblieben werde wieder bei snackje bestellen!
Community member 
1 Reviews
 Verified

Products good / customer service bad.

Have used before and the experience was good, but this time around I had a few issues and the owner - the only customer service contact - is extremely rude, sarcastic and unhelpful. Ordered to the UK, the owner input the incorrect address which I had to contact him to get changed which is admin I shouldn’t have to do, but apparently owe thanks to him for changing so quickly when I did contact him. This delivery was meant to be delivered 2 days later. The new label didn’t process as quickly as the previous, and was held up for numerous different reasons such as customs, delivery days and holds. Everyday the tracking updated saying I would receive the delivery today between x times, and I contacted the owner on numerous occasions because it kept getting rescheduled and I didn’t understand what was happening. The tracking also stated more information was needed on the customs labels. The owner didn’t help, said he’d contact UPS and get back to me, but nothing ever happened. I ended up contacting UPS myself on multiple occasions to sort the holds and then to get an answer on what was happening so eventually they got my parcel delivered. I’m not exactly sure why I paid a delivery fee or extortionate import fees when I did all the work myself. Also looking forward to the sarcastic response from the owner, probably something along the times of ‘Glad you got your delivery :)’ as that is all he can really think of.

Reply from Snackje.com

Hello Rosy, Thank you for sharing your feedback. I’m glad to hear you are happy with the products, though I would like to provide some clarity regarding the shipment. I do apologize for the human error on the initial shipping label; luckily this was corrected within 10 minutes of your email to ensure the parcel could be sent out. When the customs hold occurred on Friday (27/03), I contacted UPS immediately to resolve the issue. Because it was a weekend, we had to wait for their response, but as soon as they requested the missing information on Tuesday (31/03 16:09), I provided it to them within 10 minutes to get the hold cleared for you. The hold was resolved later that night. While I understand that tracking updates can be confusing, the parcel was delivered on the fifth business day (02/04), which is within our advertised 4–6 day delivery window for the UK. We did our best to manage these logistics with UPS as quickly as they allowed, and I’m sorry if the process felt frustrating from your perspective. Please let me know if you have any questions. Kind regards, Luca Snackje.com
Community member 
2 Reviews
 Verified
Excellent service, they provide international shipping for a lot of European countries, fast deliveries, customer service was on point and they quickly responded to the questions I had sent via email. On top of everything, this is the only website I could find that sells Monster Energy from Korea as well as some other Japanese ones that you can hardly find on other websites, the product range for other items is also wide. They packaged each of my cans with bubble wrap and filled the rest with paper to avoid the products from bumping.
Community member 
12 Reviews
 Verified

Gute Preise, schlecht verpackt

Schnelle Lieferung, sehr faire Preise. Allerdings war die Ware nicht gut verpackt, so dass einige Dosen sehr eingedellt und teilweise nur noch halbvoll waren. Dafür muss ich einen Stern abziehen.
Community member 
1 Reviews
 Verified

Missing package, missing accountability.

Ordered from Snackje and this turned into a very frustrating experience. My package was marked as delivered by DPD, but it never showed up in the parcel locker or anywhere nearby. Most likely got stolen because of poor delivery. I contacted customer service and they responded quickly at first, but after I replied, they simply stopped responding. I had to send a follow-up myself after 8 days just to get any update at all. When they finally answered, there was no apology for the delay. Instead, I was told to fill out a DPD form, effectively shifting the responsibility onto me, even though this is something the sender can handle directly with the courier. At no point was a replacement or refund offered for a package that never arrived. Instead, I was expected to do extra work just to move things forward. Losing a package can happen. Ignoring the customer and refusing to take responsibility is a choice.

Reply from Snackje.com

Hello Rexi, Thank you for taking the time to share your feedback. I would like to apologize for the delay in our response regarding your missing parcel. Because your tracking information shows the package as "delivered," we are required by DPD to provide a completed "Declaration of Non-Receipt" to initiate a formal claim. We wish this additional step wasn't necessary, but it is a mandatory requirement from the carrier. We previously informed you that once we received the completed form, we would immediately resolve the issue for you. This could have been either a full refund or a reshipment. Unfortunately, you declined to fill out the form and instead expressed your intent to leave a negative review. As you mentioned that you also work in customer service, I am sure you understand that resolving these types of issues is a collaborative process. While we strive to make things as easy as possible for our customers, we cannot bypass the carrier's claim requirements. Ultimately, as the form was declined a second time, our hands were tied. Please know you can always contact us again. Kind regards, Luca Snackje.com
Community member 
2 Reviews
 Verified

Second order - happy again

Second order, once again had no issues, fast delivery to the Uk. :) Thank you.
Community member 
1 Reviews
 Verified
Once again, a perfect delivery. The item was packaged very carefully and arrived very quickly. Everything was in excellent condition, and the whole process was smooth and professional. As always, I am completely satisfied and can highly recommend this seller.
Community member 
1 Reviews
 Verified

Erg tevreden!

Snelle levering, ruim en bijzonder assortiment, aantrekkelijke prijzen. Betrouwbaar!
L B
Lukas B.
3 Reviews
 Verified
Fast delivery and order was good packaged. Support helped me very well cause i forgot some stuff and it was easy to add it
Community member 
1 Reviews
 Verified

Top site

Ik was op hun site beland en ze hebben leuke apart dingen zoals chip die ge hier nergens kunt krijgen en optijd verzonden en snel goede service ik ga er sowieso nog ens keer wa bestellen
Community member 
1 Reviews
 Verified
Nothing to complain about. Delivery was quick, delivery costs were also reasonable considering the distance the package had to travel. Prices are also fair, the stock is quite impressive and has plenty of great flavours to choose from (talking about Monsters, of course)
Community member 
1 Reviews
 Verified
Fast delivery everything came exactly as i ordered! + i got a freebie
Community member 
3 Reviews
 Verified
Great flavours I couldn't find anywhere. Prompt delivery aswell. Thanks.
Community member 
2 Reviews
 Verified
Goede levering. Dingen heel goed en netjes verpakt. En heel snel bezorgd
Community member 
1 Reviews
 Verified
producten die je op andere plaatsen niet vind, snelle levering en indien niet lang meer houdbaar, correcte weergave van uiterste bewaardatum - goede diversiteit van het aanbod, betere service dan my american shop
Community member 
1 Reviews
 Verified
Heel snel! Ruime keuze, en er zaten extraatjes bij... 👍🏽
Community member 
1 Reviews
 Verified

Snackje short review

Fast delivery, great quality. There were no dents in the cans. Also can track your packages. 10/10 would order again
Community member 
3 Reviews
 Verified

Extrem schnelle lieferung

20 stiegen redbull wurden kürzester zeit geliefert. Am selben tag der bestellung war die ware schon unterwegs. Weltklasse.
Community member 
1 Reviews
 Verified
snelle verzending en nergens anders te krijgen

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