neuhauschocolates.com- Logo - reviews

neuhauschocolates.com 
Reviews:

2,772 reviews in the last 12 months5,164 total reviews  

neuhauschocolates.com- Logo - reviews

neuhauschocolates.com 
Reviews:

2,772 reviews in the last 12 months5,164 total reviews  

Review summary

Reviews for neuhauschocolates.com are consistently positive. Customers consistently praise the exceptional quality, taste, and craftsmanship of the chocolates, often calling them the best they have ever had. Fast and reliable international delivery is highly valued, with most orders arriving quickly and in excellent condition. The elegant, secure, and attractive packaging is also frequently mentioned, as is the friendly, responsive, and helpful customer service that resolves issues promptly. Many customers enjoy the wide variety of chocolates and the option to customize their selections. Physical stores and staff are appreciated for their friendliness and expertise, and the online ordering process is generally considered easy and user-friendly. Some customers would appreciate an even greater selection of chocolates or more seasonal novelty options. There are also comments wishing for more physical store locations. Additionally, a few customers find aspects of the website or order forms confusing or inflexible.

This text was automatically created by an AI system from user reviews.

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Reviews for neuhauschocolates.com/en_BE

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Community member 
2 Reviews
the pure dark chocolate
Community member 
3 Reviews
Good chocolate but not exceptional as I expected. I tried Les savoureux collection and it was bit too sweet for my taste.
Answer by neuhauschocolates.com
Vielen Dank für Ihr ehrliches Feedback 🍫🙏 Es tut uns leid zu hören dass die Les Savoureux Kollektion für Ihren Geschmack etwas zu süß war. Wir melden uns gerne persönlich bei Ihnen um eine passende Auswahl zu empfehlen die Ihren Vorlieben besser entspricht.
Community member 
1 Reviews
NH
Natividad H.
7 Reviews
Answer by neuhauschocolates.com
Thank you for the 5 stars!
Community member 
1 Reviews
Answer by neuhauschocolates.com
Thank you for the 5 star review!
Community member 
2 Reviews
Answer by neuhauschocolates.com
Thank you for the 5 star review!
Community member 
1 Reviews
Answer by neuhauschocolates.com
Thank you for the 5 star review!
Community member 
1 Reviews
Answer by neuhauschocolates.com
Thank you for the 5 star review!
Community member 
1 Reviews
Answer by neuhauschocolates.com
Thank you for the 5 star review!
Community member 
1 Reviews
Answer by neuhauschocolates.com
Thank you for the 5 star review!
Community member 
1 Reviews
I have been sending Christmas Hampers/presents to my colleagues in Germany for over 30 years and this year was the first time that they had to go to DHL office to get their parcels!
Answer by neuhauschocolates.com
Thank you so much for sharing this — and first off, we truly appreciate your loyalty over the years. That makes it even more disappointing to hear that this year’s delivery didn’t go smoothly. Having your colleagues make a trip to the DHL office definitely isn’t the experience we want to provide, especially during the busy holiday season. We’ll follow up with DHL on this issue. Thanks again for bringing it to our attention!
Community member 
1 Reviews
Community member 
2 Reviews
Community member 
2 Reviews
Zu teuer für den (zweifelhaften) Genuß. Bedeutet für Neuhaus: Egal was derartiges erneut angeboten wird, werde ich nicht probieren! Sehr schnell macht man den Namen kaputt.
Answer by neuhauschocolates.com
Danke für dein offenes Feedback – auch wenn es natürlich schade ist zu hören, dass du so enttäuscht warst. Wir nehmen deine Rückmeldung sehr ernst, gerade weil uns der Name Neuhaus und das Vertrauen unserer Kund:innen viel bedeutet. Qualität und Genuss sollen immer im Einklang mit dem Preis stehen – dass dir das hier nicht so erschien, tut uns leid. Wenn du magst, kannst du dich gern direkt an unseren Kundenservice wenden. Wir hören zu und wollen besser werden.
Community member 
1 Reviews
Everything except the price
Answer by neuhauschocolates.com
Thanks for your feedback! We're really glad you were happy with everything else. If there's ever anything we can do to make the experience feel more worthwhile, we're always here to help.
Community member 
1 Reviews
Delicious quality chocolates
Answer by neuhauschocolates.com
Thank you! We're so happy to hear you enjoyed the chocolates. Nothing beats great taste and top quality. Glad we could deliver both 🍫😊
Community member 
2 Reviews
Community member 
1 Reviews
Answer by neuhauschocolates.com
Thank you for the 5 stars!
ZP
ZULMIRA P.
3 Reviews
Top quality chocolates. Easy to order online, perfectly delivered.
Answer by neuhauschocolates.com
Thank you very much for your kind feedback 🍫 We are so pleased that you found the ordering easy and the delivery perfect.
Community member 
2 Reviews
Nothing
Answer by neuhauschocolates.com
Thank you!!